- Jan 17, 2014
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Peter Rotich authored
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- Jan 15, 2014
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Peter Rotich authored
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Peter Rotich authored
Drop join to the user table Use internal ticket id instead of ticket number
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- Oct 09, 2013
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Jared Hancock authored
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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- Mar 06, 2013
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Peter Rotich authored
Add tickets count to ticket's status filter dropdown.
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- Oct 31, 2012
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Peter Rotich authored
Use non-minimized css - users can minimize on their own
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- Aug 08, 2012
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Peter Rotich authored
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- Apr 09, 2012
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Jared Hancock authored
Replace the ticket_{message,response,note} tables with a single ticket_thread table that will contain data for all three current message types. This simplifies much of the ticket thread code and paves the way for other types of messages in the future.
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- Mar 23, 2012
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Peter Rotich authored
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