1) Ability to limit who can post a reply
2) Expanded staff's stats view.

Grammatical corrections

    * Don't require a content-type, so data:,this is content
      is perfectly allowable. Such content is assumed text/plain
    * Support the charset hint, so
      data:text/plain;charset=iso-8859-1,content here
      will be translated to UTF-8 if the php iconv() function exists.
      Otherwise, content is left intact and assumed by the database to by
      UTF-8 already

Autosubmit form on load - refresh is called on submit giving it form object
Validate start/stop timeframe in the backend

Make sure template's status is set to active.

Switch url validation t use parse_url - sufficient for our needs.

Use non-minimized css - users can minimize on their own

Remove inline onClick/Submit events

Log internal note on mass close/reopen - instead of activity log.
Default to 'SYSTEM' if note poster is not passed.