- Nov 20, 2013
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Jared Hancock authored
Fixes #191
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- Nov 13, 2013
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Jared Hancock authored
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- Nov 08, 2013
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Jared Hancock authored
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- Nov 07, 2013
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Jared Hancock authored
When localized date formatting was implemented, saving of those dates in the database was broken. This fix correctly handles custom date fields to/from the database.
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Jared Hancock authored
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- Nov 05, 2013
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Jared Hancock authored
Fixes #23
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Jared Hancock authored
Fixes #77
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Jared Hancock authored
If a form field is required, then a name will be necessary in order to plumb up the API.
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Jared Hancock authored
Fixes #64
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- Nov 04, 2013
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Jared Hancock authored
Fixes #78
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- Oct 29, 2013
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Jared Hancock authored
Previously, clients would not be able to create tickets if an internal, required field existed on any of the forms presented to the user. Instead, they would be stuck at permanent validation failure because there was no data for a required field not shown. This patch adds a feature to the form and dynamicFormEntry objects' isValid() method to receive a callable to filter which fields' errors should be added to the form's errors list. This allows for more complex validation where in some cases, validation errors should not be considered on some fields. Fixes #45
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- Oct 28, 2013
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Jared Hancock authored
Which will help fight off spammers. This should be coupled with logic that will add some enticing fields, like 'email' and 'name' to invite bot input. Then, on the form processing side, a spam submission can be detected and handled differently from human submissions. This should lessen reliance on CAPTCHA only as spam detection.
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- Oct 22, 2013
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Jared Hancock authored
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Jared Hancock authored
Allow for type and encoding specification of the message body and better describe the integration with custom form fields.
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- Oct 14, 2013
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Jared Hancock authored
Including adding support to the TCL uninitialized variable reader to ignore class-static variable access as well as detect inline functions and their closure arguments.
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- Oct 09, 2013
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Fixup several minor bugs concerning initial experience
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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