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  1. Sep 04, 2014
  2. Aug 07, 2014
  3. Aug 06, 2014
  4. Jul 31, 2014
  5. Jul 28, 2014
  6. Jul 25, 2014
  7. Jul 24, 2014
  8. Jul 23, 2014
  9. Jul 10, 2014
  10. Jul 08, 2014
  11. Jul 07, 2014
  12. Jul 02, 2014
  13. Jun 29, 2014
  14. Jun 26, 2014
  15. Jun 19, 2014
  16. May 15, 2014
  17. May 08, 2014
  18. Mar 25, 2014
  19. Mar 19, 2014
  20. Jan 17, 2014
  21. Jan 14, 2014
    • Jared Hancock's avatar
      Revisit template management page · c01000ca
      Jared Hancock authored
      Arrange templates in a group by their respective use in the system:
      
        * System Management Templates
        * Staff Ticket Templates (Alerts and Notices)
        * End-User Ticket Templates (Autoresponder)
      
      This provides an interface to sort the templates and make them easier to
      find and provides a nice place for new templates to be added without making
      it increasingly more difficult to locate templates in the list.
      
      This patch also fixes the missing templates in the drop-down list when
      editing an implemented template.
      c01000ca
  22. Jan 03, 2014
  23. Jan 02, 2014
  24. Oct 09, 2013
    • Jared Hancock's avatar
      Rebase form sections to forms and remove form sets · 59c219f4
      Jared Hancock authored
      Previously, form sections were grouped into form sets for reusability. This
      patch drops the form sets and makes form sections the new "forms".
      Eventually a section-header field will be added that technically does not
      add any dynamic data to the form, but allows for the same feature as having
      a form set with multiple sections.
      59c219f4
    • Jared Hancock's avatar
      Dynamic data for osTicket · 9e75169e
      Jared Hancock authored
      *This is a major redesign / rework of the osTicket base*
      
      This patch drops the concept of static ticket metadata and allows for an
      admin-configurable arbitrary data that is attachable to tickets
      
      The system is architected such that the base osTicket install now comes with
      a "default" form that has fields for subject, name, email, and phone number.
      This form is editable to allow for the addition of arbitrary other fields;
      however, the basic fields must remain in order to be associated with a
      help-topic and attached to a ticket.
      
      This concept can be expanded to allow for arbitrary data associated with
      registered clients or ticket thread items.
      
      Forms are comprised of sections. Sections have a title and instructions
      properties and a list of fields. Fields have various implementations to
      represent different data such as text, long answer, phone number, datetime,
      yes/no, and selections, and are configurable to define the look and feel and
      interpretation of the respective form field.
      
      Dropdown lists are represented as "Dynamic Lists", which are
      admin-configurable lists of items. Dropdowns can be optionally represented
      as Bootstrap typeahead fields.
      
      This also adds the start of a simple ORM which will hopefully be expanded in
      the future to support multiple database platforms. Currently, only MySQL is
      implemented.
      9e75169e
    • Jared Hancock's avatar
      Fix attachment data on new install · 2832eb9f
      Jared Hancock authored
      2832eb9f
    • Jared Hancock's avatar
      HTML ticket thread, inline images and draft support · 864d3539
      Jared Hancock authored
      Process inline attachments in thread entry and support inline images in
      piped emails
      
      Support inline images across the system, with draft support
      
      Migrate to a single attachment table
          That way we don't need a new table for everything we need to attach an
          inline image to (like a signature, for instance)
      
      Add richtext support for internal notes
      
      Implement images on site pages
      
      * Image paste in Redactor
      * Make non-local images optional
      * Placeholder for non-local images
      * Fix local image download hover
      * Don't re-attach inline images
      864d3539
  25. Aug 12, 2013
    • Jared Hancock's avatar
      Make default data translatable · 20f3e62a
      Jared Hancock authored
      This is one of the last major hurdles to make osTicket fully translatable.
      With the advent of 1.7.0, database migration is based on the MD5 hash of the
      install SQL file. Therefore, the install SQL script cannot be modified (ie.
      translated) or else the system cannot be migrated, since the MD5 hash will
      no longer match up.
      
      This patch pulls initial data out of the install file so that it can be
      translatable. Eventually the install worksheet can allow a drop-down box of
      the default system language. The default data from that language will be
      loaded into the system.
      20f3e62a
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