- Sep 04, 2014
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Jared Hancock authored
If there is a problem installing some of the items with the system, try not to crash simply because the error is passed into another ::create() function.
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- Aug 07, 2014
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Jared Hancock authored
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- Aug 06, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Jul 31, 2014
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Jared Hancock authored
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- Jul 28, 2014
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Peter Rotich authored
DynamicList initial data
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- Jul 25, 2014
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Jared Hancock authored
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- Jul 24, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Jul 23, 2014
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Jared Hancock authored
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- Jul 10, 2014
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Jared Hancock authored
The software defines at least three contexts for the phrase "Open" * The name of a ticket queue (Open tickets) * A status of a ticket (Open / Closed) * An action to be performed (Open a ticket) References: (Crowdin login required) http://i18n.osticket.com/translate/osticket-official/148/enus-de#2915
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- Jul 08, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Jul 07, 2014
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Peter Rotich authored
Add TicketStatus class and ticket_status table
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- Jul 02, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Jun 29, 2014
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Jared Hancock authored
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- Jun 26, 2014
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Jared Hancock authored
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- Jun 19, 2014
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Jared Hancock authored
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- May 15, 2014
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Jared Hancock authored
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- May 08, 2014
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Peter Rotich authored
Make the organization page happy!
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- Mar 25, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Mar 19, 2014
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Jared Hancock authored
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- Jan 17, 2014
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Jared Hancock authored
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- Jan 14, 2014
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Jared Hancock authored
Arrange templates in a group by their respective use in the system: * System Management Templates * Staff Ticket Templates (Alerts and Notices) * End-User Ticket Templates (Autoresponder) This provides an interface to sort the templates and make them easier to find and provides a nice place for new templates to be added without making it increasingly more difficult to locate templates in the list. This patch also fixes the missing templates in the drop-down list when editing an implemented template.
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- Jan 03, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Jan 02, 2014
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Jared Hancock authored
And install initial data in target language. Also configure help tip popovers to be in the configured, default system language.
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- Oct 09, 2013
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Jared Hancock authored
Previously, form sections were grouped into form sets for reusability. This patch drops the form sets and makes form sections the new "forms". Eventually a section-header field will be added that technically does not add any dynamic data to the form, but allows for the same feature as having a form set with multiple sections.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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Jared Hancock authored
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Aug 12, 2013
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Jared Hancock authored
This is one of the last major hurdles to make osTicket fully translatable. With the advent of 1.7.0, database migration is based on the MD5 hash of the install SQL file. Therefore, the install SQL script cannot be modified (ie. translated) or else the system cannot be migrated, since the MD5 hash will no longer match up. This patch pulls initial data out of the install file so that it can be translatable. Eventually the install worksheet can allow a drop-down box of the default system language. The default data from that language will be loaded into the system.
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