- Apr 25, 2014
-
-
Joshua Eldridge authored
-
- Oct 09, 2013
-
-
Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
-
- Feb 19, 2013
-
-
Peter Rotich authored
-
- Oct 29, 2012
-
-
Peter Rotich authored
Remove inline onClick/Submit events
-
- Aug 23, 2012
-
-
Peter Rotich authored
* Collapse Department into Staff tab. * Add a new 'Manage' tab - home for managing items, lists..etc. * Collapse Help Topics into Manage tab. * Move SLA and API from Settings to Manage tab.
-
- Jul 20, 2012
-
-
Peter Rotich authored
-
- Jun 21, 2012
-
-
Jared Hancock authored
Map each of the inputs from $_POST['ids'] into a separate, sanitized database input (via the db_input() function), then implode() the array with commas and build the SQL statement.
-
- Mar 19, 2012
-
-
Jared Hancock authored
-