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  1. Oct 17, 2013
  2. Oct 10, 2013
  3. Oct 09, 2013
    • Jared Hancock's avatar
      Completion of dynamic forms concept · 43b74f4a
      Jared Hancock authored
      Moved to an initial form which specifies the ticket's priority and issue and
      changed the rendering to render things properly. Now the user can decide
      where priority shows on the client side, and the priority privacy setting is
      placed in the dynamic form wizard.
      
      The standard form is added to every ticket without option. Extra forms can
      be defined and associated with help topics which can additionally be added
      to tickets upon creation. This allows for standardization of the dynamic
      data location for searches and filtering.
      
      Implemented advanced search for dynamic data. Along with reinstating the
      basic ticket search on keywords
      
      Implemented ticket filtering on dynamic data for both keyword searches as
      well as searches for special fields (drop-down lists, etc.)
      
      Phone number for users is now completely optional
      43b74f4a
    • Jared Hancock's avatar
      Move client information to separate formset · 53666db6
      Jared Hancock authored
      This moves client information like name and email address out of the general
      dynamic forms data for a ticket. It really paves the way for the first-class
      user of the future.
      53666db6
    • Jared Hancock's avatar
      Dynamic data for osTicket · 9e75169e
      Jared Hancock authored
      *This is a major redesign / rework of the osTicket base*
      
      This patch drops the concept of static ticket metadata and allows for an
      admin-configurable arbitrary data that is attachable to tickets
      
      The system is architected such that the base osTicket install now comes with
      a "default" form that has fields for subject, name, email, and phone number.
      This form is editable to allow for the addition of arbitrary other fields;
      however, the basic fields must remain in order to be associated with a
      help-topic and attached to a ticket.
      
      This concept can be expanded to allow for arbitrary data associated with
      registered clients or ticket thread items.
      
      Forms are comprised of sections. Sections have a title and instructions
      properties and a list of fields. Fields have various implementations to
      represent different data such as text, long answer, phone number, datetime,
      yes/no, and selections, and are configurable to define the look and feel and
      interpretation of the respective form field.
      
      Dropdown lists are represented as "Dynamic Lists", which are
      admin-configurable lists of items. Dropdowns can be optionally represented
      as Bootstrap typeahead fields.
      
      This also adds the start of a simple ORM which will hopefully be expanded in
      the future to support multiple database platforms. Currently, only MySQL is
      implemented.
      9e75169e
  4. May 23, 2013
    • Jared Hancock's avatar
      Use database default storage engine · 55e1c8ec
      Jared Hancock authored
      Drop required usage of MyISAM tables, and drop fulltext indexes as they
      are not used in the code currently anyway. Also, use a blob to store
      session data so as not to waste space with UTF-8 encoding. Lastly, fix
      session_id storage to use VARCHAR(255) which is required for versions
      of MySQL < 5.0.3, and use ascii for the storage model for the
      session_id as it will contain simple characters only.
      55e1c8ec
  5. Feb 22, 2013
  6. Feb 15, 2013
  7. Feb 13, 2013
  8. Jan 03, 2013
  9. Dec 14, 2012
  10. Dec 13, 2012
  11. Nov 25, 2012
  12. Oct 29, 2012
  13. Oct 28, 2012
  14. Oct 08, 2012
  15. Aug 08, 2012
  16. Jul 20, 2012
  17. Jul 16, 2012
  18. Jun 28, 2012
  19. Jun 18, 2012
  20. Apr 29, 2012
  21. Apr 22, 2012
  22. Apr 21, 2012
    • Jared Hancock's avatar
      Add lint test for (calls to) undefined functions · cd4b4faa
      Jared Hancock authored
      And correct several undefined function errors from several source files. So
      while function names in PHP are considered case-insensitive, it still makes
      sense to use consistent camel casing for both defining and calling methods.
      The lint test searches the code base for method calls, and then searches the
      code base again looking for a function definition matching the name of the
      function invoked. It's not failsafe, because it doesn't detect the class
      from which the method should belong, so it's likely to have false negatives.
      Furthermore, it won't work well for PHP 5 where several classes are built
      into PHP (and aren't searchable in the osTicket code base).
      
      Remove the include/staff/api.inc.php as it no longer appears to be used (and
      contains references to undefined methods).
      cd4b4faa
  23. Apr 09, 2012
  24. Apr 02, 2012
  25. Apr 01, 2012
  26. Mar 30, 2012
  27. Mar 27, 2012
    • Jared Hancock's avatar
      Add export support for ticket search page · cc7f20b9
      Jared Hancock authored
      Adds a link to the scp/tickets.php page (Tickets) allowing for the export of
      the data to CSV file. This is preliminary and still needs a few items:
        * An icon + button CSS definition
        * Support for alternate columns (staff assigned, etc.)
      
      Also add beginnings of complex export support (PDF, JSON  and other
      formats
      to follow). CSV is fully supported for now.
      
      And for brevity, add a Http::download method to allow for consistent and
      browser-independent forced page content downloads
      cc7f20b9
  28. Mar 26, 2012
  29. Mar 23, 2012
  30. Mar 22, 2012
  31. Mar 19, 2012
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