- Oct 17, 2013
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YK authored
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- Oct 10, 2013
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Jared Hancock authored
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- Oct 09, 2013
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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- May 23, 2013
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Jared Hancock authored
Drop required usage of MyISAM tables, and drop fulltext indexes as they are not used in the code currently anyway. Also, use a blob to store session data so as not to waste space with UTF-8 encoding. Lastly, fix session_id storage to use VARCHAR(255) which is required for versions of MySQL < 5.0.3, and use ascii for the storage model for the session_id as it will contain simple characters only.
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- Feb 22, 2013
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
Show assigned to column based on flag - which now factors in if assigned tickets are being shown on open queue.
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Peter Rotich authored
-> Open - only contains unasssined tickets if 'show assigned tickets' is off.
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- Feb 15, 2013
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Peter Rotich authored
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- Feb 13, 2013
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Peter Rotich authored
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- Jan 03, 2013
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Peter Rotich authored
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- Dec 14, 2012
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Peter Rotich authored
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- Dec 13, 2012
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Peter Rotich authored
* Change default sort order to DESC
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- Nov 25, 2012
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Peter Rotich authored
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- Oct 29, 2012
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Peter Rotich authored
Remove inline onClick/Submit events
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- Oct 28, 2012
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Peter Rotich authored
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Peter Rotich authored
Log internal note on mass close/reopen - instead of activity log. Default to 'SYSTEM' if note poster is not passed.
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- Oct 08, 2012
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Peter Rotich authored
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- Aug 08, 2012
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Peter Rotich authored
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- Jul 20, 2012
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Peter Rotich authored
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- Jul 16, 2012
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Peter Rotich authored
- Move access to it's own table. - Refactor what department membership means in relation to group access
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- Jun 28, 2012
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Peter Rotich authored
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- Jun 18, 2012
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Jared Hancock authored
Rather than defaulting to either showing answered tickets or closed tickets if there are no open tickets.
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- Apr 29, 2012
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Peter Rotich authored
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- Apr 22, 2012
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Peter Rotich authored
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- Apr 21, 2012
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Jared Hancock authored
And correct several undefined function errors from several source files. So while function names in PHP are considered case-insensitive, it still makes sense to use consistent camel casing for both defining and calling methods. The lint test searches the code base for method calls, and then searches the code base again looking for a function definition matching the name of the function invoked. It's not failsafe, because it doesn't detect the class from which the method should belong, so it's likely to have false negatives. Furthermore, it won't work well for PHP 5 where several classes are built into PHP (and aren't searchable in the osTicket code base). Remove the include/staff/api.inc.php as it no longer appears to be used (and contains references to undefined methods).
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- Apr 09, 2012
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Jared Hancock authored
Replace the ticket_{message,response,note} tables with a single ticket_thread table that will contain data for all three current message types. This simplifies much of the ticket thread code and paves the way for other types of messages in the future.
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Peter Rotich authored
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- Apr 02, 2012
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Peter Rotich authored
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- Apr 01, 2012
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Peter Rotich authored
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- Mar 30, 2012
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Peter Rotich authored
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- Mar 27, 2012
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Jared Hancock authored
Adds a link to the scp/tickets.php page (Tickets) allowing for the export of the data to CSV file. This is preliminary and still needs a few items: * An icon + button CSS definition * Support for alternate columns (staff assigned, etc.) Also add beginnings of complex export support (PDF, JSON and other formats to follow). CSV is fully supported for now. And for brevity, add a Http::download method to allow for consistent and browser-independent forced page content downloads
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- Mar 26, 2012
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Peter Rotich authored
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- Mar 23, 2012
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Peter Rotich authored
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- Mar 22, 2012
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Peter Rotich authored
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- Mar 19, 2012
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Jared Hancock authored
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