Improve locking logic

 Template is used for canned auto-reply - triggered by filters.

Make the new ticket form more intuitive (move things around)

Make sure SLA plan is 'active' when marking tickets overdue.

Add SLA to ticket info table.
Move subject to the top of ticket thread.

 - Add To: address
 - Add ability to diable emailed replies
* Post Note
 - Make note title optional.
 - Add additional ticket status (state) options.
* Assign
 - Add claim to dropdown for self-assignments.

Refactor postNote to take vars
Add logNote as "private" interface for postNote

here is speak about this 
https://github.com/osTicket/osTicket-1.7/issues/44

look speak about this here
https://github.com/osTicket/osTicket-1.7/issues/44

Change header to match the new names

Use the new dialog popup to confirm express actions above.
Convert the fileformat to unix

fixing padding on ticket info table and changing mroe button to trigger dropdown on the entire button

Improve data accuracy - table JOINs
Group by primary keys.

Take into account emailId when loading all filters