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  1. Jul 13, 2018
  2. Jun 05, 2018
    • aydreeihn's avatar
      This commit completely removes the BCC functionality. · d93089b3
      aydreeihn authored
      This means Agents can no longer choose to add a BCC User while creating or responding to a Ticket.
      
      This also means that if a User emails in a Ticket where someone is BCC'd, the Ticket will be created without the BCC'd User(s).
      
      If an email is sent where the Department email is BCC'd, a Ticket is created for that Department and other Users in the email are added as Collaborators.
      
      This also changes the response options for Agents. They now have the options to:
      - Reply All (User + Collaborators)
      - Reply to User (only the User)
      - Do not Email Reply
      
      (Previously the options were Reply All, Reply to User, Reply to CC + User, Reply to BCC, Do not Email Reply)
      d93089b3
  3. Apr 17, 2018
  4. Mar 20, 2018
  5. Dec 17, 2017
  6. Oct 30, 2017
  7. Jun 03, 2016
    • Michael's avatar
      Internal error occurred #3 (with a lot more internal error occurred related changes) · d1f5d1ef
      Michael authored
      This commit updates a bunch of files and changes a lot of phrases. Basically it extracts "Internal error occurred" from existing phrases.
      I've re-ordered the phrases so "Internal error occurred" is always at the end after the actual informative error message.
      
      Example comparison before and after this commit:
      Before: 1 Phrase: "Internal error: Unable to print to PDF"
      After: 2 Phrases: "Unable to print to PDF." + "Internal error occurred"
      d1f5d1ef
  8. May 12, 2016
  9. Jun 03, 2015
    • Jared Hancock's avatar
      Make several optimizations to ticket-view page · 091fe701
      Jared Hancock authored
      * Log events for AJAX collaborator list edits
      * Avoid extra selects for inline image handling
      * Avoid using htmLawed to add target="_blank" and class="no-pjax" to links
        in the ticket thread
      * Cache instances of IntlDateFormatter; seems expensive to set up
      * Cache filetypes Yaml in APC if available
      * Cache I18n::getDefaltLanguage() in the request
      * Avoid extraneous usage of Model::_inspect and Model::$meta
      * Add aggregated query support to the ORM
      * Lazily compile SQL query for InstrumentedLists
      * Apply `select_related` setting when setting up InstrumentedList instances
      * Slight optimization in SqlCompiler::getField
      * Avoid double compiling Sql annotations in the ORDER BY clause
      * Cache Thread::getEntries
      * Break out event types for ThreadEvent for more legible code
      * Eliminate one query from Ticket::loadDynamicData
      * Fix ticket number bolding if already answered
      * Use dependent subqueries for ticket statistics in the queue page, which is
        significantly faster for large data sets (like hundreds of attachments or
        thread entries)
      * Fixup sidebar layout on client knowledge base pages
      091fe701
  10. May 13, 2015
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