- Jul 13, 2018
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Peter Rotich authored
UI changes to make it more user friendly
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- Jun 05, 2018
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aydreeihn authored
This means Agents can no longer choose to add a BCC User while creating or responding to a Ticket. This also means that if a User emails in a Ticket where someone is BCC'd, the Ticket will be created without the BCC'd User(s). If an email is sent where the Department email is BCC'd, a Ticket is created for that Department and other Users in the email are added as Collaborators. This also changes the response options for Agents. They now have the options to: - Reply All (User + Collaborators) - Reply to User (only the User) - Do not Email Reply (Previously the options were Reply All, Reply to User, Reply to CC + User, Reply to BCC, Do not Email Reply)
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- Apr 17, 2018
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aydreeihn authored
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- Mar 20, 2018
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Peter Rotich authored
Unify ticket visibility as a routine to make sure it's applied uniformly.
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- Dec 17, 2017
- Oct 30, 2017
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aydreeihn authored
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aydreeihn authored
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Jared Hancock authored
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- Jun 03, 2016
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Michael authored
This commit updates a bunch of files and changes a lot of phrases. Basically it extracts "Internal error occurred" from existing phrases. I've re-ordered the phrases so "Internal error occurred" is always at the end after the actual informative error message. Example comparison before and after this commit: Before: 1 Phrase: "Internal error: Unable to print to PDF" After: 2 Phrases: "Unable to print to PDF." + "Internal error occurred"
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- May 12, 2016
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Peter Rotich authored
Fix a bug where it was impossible to disable ALL collaborators Change recipients active/total count on update
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- Jun 03, 2015
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Jared Hancock authored
* Log events for AJAX collaborator list edits * Avoid extra selects for inline image handling * Avoid using htmLawed to add target="_blank" and class="no-pjax" to links in the ticket thread * Cache instances of IntlDateFormatter; seems expensive to set up * Cache filetypes Yaml in APC if available * Cache I18n::getDefaltLanguage() in the request * Avoid extraneous usage of Model::_inspect and Model::$meta * Add aggregated query support to the ORM * Lazily compile SQL query for InstrumentedLists * Apply `select_related` setting when setting up InstrumentedList instances * Slight optimization in SqlCompiler::getField * Avoid double compiling Sql annotations in the ORDER BY clause * Cache Thread::getEntries * Break out event types for ThreadEvent for more legible code * Eliminate one query from Ticket::loadDynamicData * Fix ticket number bolding if already answered * Use dependent subqueries for ticket statistics in the queue page, which is significantly faster for large data sets (like hundreds of attachments or thread entries) * Fixup sidebar layout on client knowledge base pages
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- May 13, 2015
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Peter Rotich authored
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Peter Rotich authored
Move collaboration implementation to thread level
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