Add method to sanitize rich/html text. Addd html encode/decode methods. Remove html encode on display (encoded text saved in db)

Fully implement thread entry class and types (Note, Message & Response)

Remove default max limit - no size limit is assumed.

Update copyright (c) to 2013!

Tickets count preview - search links.

Use minimized version of css.

Please wait... 

Discard warning on ticket view page.

Add dept to ticket's sort options

Due dates + SLA 

Add nested help topics support to the knowledge base

Feature/api revisited

Support inline attachments *import*

Add overlay & loading spinner to client interface - shown on form submission to help cut down on double submits.

Signed-Off: Peter Rotich <peter@osticket.com>

Remove ticket.min.js (users can minimize/compress files on thier own)

Remove piping setting option - it's now part of ticket create service (which include XML & JSON)

Set SLA on transfer *ONLY* when a ticket doesn't have one. Overwriting manually set SLA is the concern here...

Add methods to get estimated duedate and sla duedate