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  1. Nov 27, 2013
    • Jared Hancock's avatar
      Replace assign-on-reopen with claim-on-response · 01f36809
      Jared Hancock authored
      If a ticket is currently unassigned and your respond to it, it's yours. If a
      ticket is closed and later reopened due to a new message, the last
      respondent will always be assigned if available at the time.
      01f36809
  2. Nov 15, 2013
  3. Nov 14, 2013
  4. Oct 09, 2013
    • Jared Hancock's avatar
      f7384359
    • Jared Hancock's avatar
      HTML ticket thread, inline images and draft support · 864d3539
      Jared Hancock authored
      Process inline attachments in thread entry and support inline images in
      piped emails
      
      Support inline images across the system, with draft support
      
      Migrate to a single attachment table
          That way we don't need a new table for everything we need to attach an
          inline image to (like a signature, for instance)
      
      Add richtext support for internal notes
      
      Implement images on site pages
      
      * Image paste in Redactor
      * Make non-local images optional
      * Placeholder for non-local images
      * Fix local image download hover
      * Don't re-attach inline images
      864d3539
  5. Sep 02, 2013
  6. Mar 06, 2013
  7. Feb 13, 2013
  8. Aug 28, 2012
  9. Jun 20, 2012
    • Jared Hancock's avatar
      Implement simple CSRF protection scheme · ff1d8b9e
      Jared Hancock authored
      Protect againts cross-site request forgery attacks by requiring a special
      form-field or header to be sent with requests that modify ticket system
      data.
      
      This meant a slight change to the AJAX ticket locking mechanism. It was
      defined to lock with a GET request; however, GET requests are defined as
      safe methods and should not modify backend data (such as a lock
      acquisition). Therefore, the the lock acquire AJAX method was changed to
      require a POST method.
      
      Also remove old, no-longer-used staff panel include files
      ff1d8b9e
  10. Apr 28, 2012
  11. Mar 19, 2012
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