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  1. Dec 11, 2013
    • Jared Hancock's avatar
      Allow edit of user on ticket-edit page · 431345ad
      Jared Hancock authored
      Previously, the user information could only be modified on the ticket-view
      page. For instance, if creating a new ticket for a user, no new information
      could be added or modified on the user until after the ticket was created
      
      Fixes osTicket/osTicket-1.8#281
      431345ad
  2. Nov 27, 2013
  3. Nov 26, 2013
  4. Nov 13, 2013
  5. Oct 09, 2013
    • Jared Hancock's avatar
      Move client information to separate formset · 53666db6
      Jared Hancock authored
      This moves client information like name and email address out of the general
      dynamic forms data for a ticket. It really paves the way for the first-class
      user of the future.
      53666db6
    • Jared Hancock's avatar
      Dynamic data for osTicket · 9e75169e
      Jared Hancock authored
      *This is a major redesign / rework of the osTicket base*
      
      This patch drops the concept of static ticket metadata and allows for an
      admin-configurable arbitrary data that is attachable to tickets
      
      The system is architected such that the base osTicket install now comes with
      a "default" form that has fields for subject, name, email, and phone number.
      This form is editable to allow for the addition of arbitrary other fields;
      however, the basic fields must remain in order to be associated with a
      help-topic and attached to a ticket.
      
      This concept can be expanded to allow for arbitrary data associated with
      registered clients or ticket thread items.
      
      Forms are comprised of sections. Sections have a title and instructions
      properties and a list of fields. Fields have various implementations to
      represent different data such as text, long answer, phone number, datetime,
      yes/no, and selections, and are configurable to define the look and feel and
      interpretation of the respective form field.
      
      ...
      9e75169e
    • Jared Hancock's avatar
      HTML ticket thread, inline images and draft support · 864d3539
      Jared Hancock authored
      Process inline attachments in thread entry and support inline images in
      piped emails
      
      Support inline images across the system, with draft support
      
      Migrate to a single attachment table
          That way we don't need a new table for everything we need to attach an
          inline image to (like a signature, for instance)
      
      Add richtext support for internal notes
      
      Implement images on site pages
      
      * Image paste in Redactor
      * Make non-local images optional
      * Placeholder for non-local images
      * Fix local image download hover
      * Don't re-attach inline images
      864d3539
  6. Mar 07, 2013
  7. Feb 19, 2013
  8. Jul 29, 2012
  9. Jul 23, 2012
  10. Jul 08, 2012
  11. Jun 26, 2012
  12. Jun 20, 2012
    • Jared Hancock's avatar
      Implement simple CSRF protection scheme · ff1d8b9e
      Jared Hancock authored
      Protect againts cross-site request forgery attacks by requiring a special
      form-field or header to be sent with requests that modify ticket system
      data.
      
      This meant a slight change to the AJAX ticket locking mechanism. It was
      defined to lock with a GET request; however, GET requests are defined as
      safe methods and should not modify backend data (such as a lock
      acquisition). Therefore, the the lock acquire AJAX method was changed to
      require a POST method.
      
      Also remove old, no-longer-used staff panel include files
      ff1d8b9e
  13. Jun 12, 2012
    • Jared Hancock's avatar
      Next iteration of the reports · fe2be7bd
      Jared Hancock authored
      Most things work, still outstanding
        - the table needs to support filtering like the graphs,
        - the bootstrap.css file needs to be culled of what isn't used for now,
        - g.raphael needs to be re-minned after a issue is filed with g.raphael
          for the snapEnds() function not picking reasonable graph axes.
        - split dashboard.php into several smaller js, css, etc., respective files
      fe2be7bd
  14. Jun 04, 2012
  15. Apr 27, 2012
  16. Apr 23, 2012
    • Jared Hancock's avatar
      Add report data aggregation · a9648019
      Jared Hancock authored
      Add support for aggregating data together and encoding it according to the
      report AJAX specification for the reporting front end.
      a9648019
  17. Apr 09, 2012
  18. Mar 30, 2012
  19. Mar 26, 2012
  20. Mar 19, 2012
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