- Apr 07, 2015
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Jared Hancock authored
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- Apr 01, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Peter Rotich authored
Unassign tickets on transfer when the target department has assignment restriction and the assigned staff is not a member. Disable claim (quick self-assignment) when above restriction is in effect.
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- Mar 31, 2015
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Jared Hancock authored
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- Mar 24, 2015
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Jared Hancock authored
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Jared Hancock authored
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- Mar 23, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
This fixes a slight regression, where, if the locking mechanism were disabled, then tickets could no longer be responded to.
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- Mar 18, 2015
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Jared Hancock authored
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Jared Hancock authored
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- Mar 17, 2015
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Jared Hancock authored
This addresses the issue where the advanced search dialog was submitted before the date picker inputs were fixed up. This problem arises out of a difference between the agent's date formatting preference and the server being able to process that date format. The date pickers are reformated to yyyy-mm-dd before submission; however, for advanced search, the submission happened before the inputs were fixed up. This patch addresses the issue by manually fixing up the date in the submission routine for the advanced search dialog.
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- Mar 12, 2015
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Ethan Bell authored
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- Mar 05, 2015
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Jared Hancock authored
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- Feb 27, 2015
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Jared Hancock authored
Also, add warning popup when lock is about to expire and allow the user to attempt to renew the lock. Also, connect the keyup callback for redactor to the autoLock.handleEvent for greater update of the lock, and also deadband the lock to every 10 seconds.
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Peter Rotich authored
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- Feb 26, 2015
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Jared Hancock authored
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- Feb 18, 2015
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Jared Hancock authored
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Peter Rotich authored
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- Feb 17, 2015
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Jared Hancock authored
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- Feb 13, 2015
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Jared Hancock authored
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- Feb 12, 2015
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Jared Hancock authored
This patch includes a slight database migration, and adjusts the functionality of a few core components. * Move collaborators from the ticket to the thread. This concept allows collaborators on any object which has a thread, including tasks. * Add flags to the thread entry This will allow flagging thread entries for different purposes. Initially this can be used to flag the original message of a thread in case a ticket / thread is created without an initial message. * Lock becomes more of a utility The lock is now disconnected from the ticket and is a separate utility. Separately, the ticket and task objects can have a reference to a lock object. Furthermore, when submitting some activities to tickets, the lock is verified to be owned by the respective agent, and the lock code must match a current lock code. The code is rotated on each acquire() call to guard against double submissions. * Collaborator is an ORM model The TicketUser class is broken up now so that the collaborator instance can exist apart from a ticket. Email message ids are now generated for collaborators without respect for a ticket so that collaborators can be properly supported on any thread.
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- Feb 11, 2015
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Jared Hancock authored
This patch fixes a vulnerable scenario, where sequential login attempts can be made without an existing session, and without a valid CSRF token. This scenario lends itself well for brute force password attempts, because attackers can avoid using a session and still send requests to determine if a set of credentials are valid. This vector also avoids the authentication lockout mechanism, because it requires an ongoing session to shutdown the requests. This patch addresses the issue by requiring a session and a valid CSRF token generated by the server and placed in the session to be submitted with the credentials. Therefore, an existing session and a Cookie header are required to process a login attempt. Secondly, the CSRF token will be changed on the server after each login processed. Therefore, for each session, a subsequent GET request would be necessary before submitting another login attempt.
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- Feb 06, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- Jan 30, 2015
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Jared Hancock authored
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Jared Hancock authored
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- Jan 23, 2015
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Jared Hancock authored
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Jared Hancock authored
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- Jan 14, 2015
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Jared Hancock authored
This patch sends updated session cookies to the browser when the session is refreshed on the server. This allows the session cookie to expire on the browser at the same time the session timeout occurs at the server. In the event the session timeout is configured in osTicket not to expire, the cookie will expire after seven days on the client browser, and will expire in PHP when it is garbage collected sometime after 86400 seconds after the time last refresh time. Using this method, the session will never expire if the session timeout in osTicket is configured to 0, and the session is refreshed at least daily.
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- Jan 13, 2015
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Jared Hancock authored
* Add trashcan icon for newly-added actions * Categorize filter actions * Use imperative phrases for action descriptions * Drop check boxes from simple actions (like reject ticket) * Hide empty forms on new ticket pages * Do not store config for nondata fields for actions * Implement a multi-use feature for actions, which will allow using a action more than once (for instance, multiple email sends) * Filter actions are sortable * Send email has from address configurable * %{user} token is valid as a recipient
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Jared Hancock authored
This patch rebases filters into a row-based layout and redesigns the filter apply method to be more extensible. It also redesigns the UI to be more dynamic and to allow for actions to be added without database modification and actions can also have complex configurations.
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- Jan 12, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Help topics can now specify one or more additional forms to be included on the help topic and can also specify the sort order of those forms. Furthermore, individual fields can be disabled per help topic, so that unnecessary fields can be omitted when necessary, per help topic. The disabled flag is recorded along side the field data so that the field will not be accidentally added to the form later automatically. There is no interface in this commit to enable a field which was disabled by the help topic when ticket was created.
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