Add canned autoreply template

Feature/locks revisited

Update include/staff/faq-categories.inc.php

Update include/client/knowledgebase.inc.php

Use locktime (reply form hidden input) to auto-detect if locking is enabled without the need to ping the backend

Improve locking logic

 Template is used for canned auto-reply - triggered by filters.

Client Login issues - issue #317

Issue/316

Update to fix issue #189

Issue/297

Disable auto-refresh on post AND action - e.g on new ticket form

Reports Revisited.

Feature/ticket view

Feature/canned auto response

Make the new ticket form more intuitive (move things around)

Make sure SLA plan is 'active' when marking tickets overdue.

Update to fix issue #189: https://github.com/osTicket/osTicket-1.7/issues/189

Add SLA to ticket info table.
Move subject to the top of ticket thread.

 - Add To: address
 - Add ability to diable emailed replies
* Post Note
 - Make note title optional.
 - Add additional ticket status (state) options.
* Assign
 - Add claim to dropdown for self-assignments.

Refactor postNote to take vars
Add logNote as "private" interface for postNote

here is speak about this 
https://github.com/osTicket/osTicket-1.7/issues/44

look speak about this here
https://github.com/osTicket/osTicket-1.7/issues/44

Change header to match the new names