- Nov 26, 2013
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Peter Rotich authored
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- Nov 13, 2013
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Jared Hancock authored
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Jared Hancock authored
Allows the client to be changed on a ticket. Previously, only the information about the client associated with the ticket was editable. This patch permits assigning a completely different user to the ticket.
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- Oct 09, 2013
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Mar 07, 2013
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Peter Rotich authored
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- Feb 19, 2013
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Peter Rotich authored
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- Jul 29, 2012
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Peter Rotich authored
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- Jul 23, 2012
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Peter Rotich authored
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- Jul 08, 2012
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Jared Hancock authored
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- Jun 26, 2012
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Peter Rotich authored
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- Jun 20, 2012
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Jared Hancock authored
Protect againts cross-site request forgery attacks by requiring a special form-field or header to be sent with requests that modify ticket system data. This meant a slight change to the AJAX ticket locking mechanism. It was defined to lock with a GET request; however, GET requests are defined as safe methods and should not modify backend data (such as a lock acquisition). Therefore, the the lock acquire AJAX method was changed to require a POST method. Also remove old, no-longer-used staff panel include files
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- Jun 12, 2012
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Jared Hancock authored
Most things work, still outstanding - the table needs to support filtering like the graphs, - the bootstrap.css file needs to be culled of what isn't used for now, - g.raphael needs to be re-minned after a issue is filed with g.raphael for the snapEnds() function not picking reasonable graph axes. - split dashboard.php into several smaller js, css, etc., respective files
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- Jun 04, 2012
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Jared Hancock authored
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- Apr 27, 2012
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Peter Rotich authored
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- Apr 23, 2012
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Jared Hancock authored
Add support for aggregating data together and encoding it according to the report AJAX specification for the reporting front end.
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- Apr 09, 2012
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Peter Rotich authored
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- Mar 30, 2012
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Peter Rotich authored
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- Mar 26, 2012
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Peter Rotich authored
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- Mar 19, 2012
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Jared Hancock authored
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