- Nov 26, 2013
-
-
Peter Rotich authored
-
- Oct 25, 2013
-
-
Jared Hancock authored
-
Jared Hancock authored
Use a PHP setup which uses the built-in PHP tokenizer to parse and traverse PHP scripts to determine (possible) access to uninitialized variables
-
- Oct 14, 2013
-
-
Jared Hancock authored
-
- Oct 09, 2013
-
-
Jared Hancock authored
-
Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
-
Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
-
Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
-
- Mar 27, 2013
-
-
Peter Rotich authored
-
- Feb 22, 2013
-
-
Peter Rotich authored
-
Peter Rotich authored
-
Peter Rotich authored
-
Peter Rotich authored
-> Open - only contains unasssined tickets if 'show assigned tickets' is off.
-
- Feb 19, 2013
-
-
Peter Rotich authored
-
- Feb 13, 2013
-
-
Peter Rotich authored
-
- Jan 03, 2013
-
-
Peter Rotich authored
-
- Oct 19, 2012
-
-
Peter Rotich authored
Improve locking logic
-
- Jul 20, 2012
-
-
Peter Rotich authored
-
- Jun 20, 2012
-
-
Jared Hancock authored
Protect againts cross-site request forgery attacks by requiring a special form-field or header to be sent with requests that modify ticket system data. This meant a slight change to the AJAX ticket locking mechanism. It was defined to lock with a GET request; however, GET requests are defined as safe methods and should not modify backend data (such as a lock acquisition). Therefore, the the lock acquire AJAX method was changed to require a POST method. Also remove old, no-longer-used staff panel include files
-
- Apr 23, 2012
-
-
Peter Rotich authored
-
- Apr 22, 2012
-
-
Peter Rotich authored
-
- Apr 09, 2012
-
-
Peter Rotich authored
-
- Apr 02, 2012
-
-
Peter Rotich authored
-
Peter Rotich authored
-
- Apr 01, 2012
-
-
Peter Rotich authored
-
- Mar 30, 2012
-
-
Peter Rotich authored
-
Peter Rotich authored
-
- Mar 26, 2012
-
-
Peter Rotich authored
-
Peter Rotich authored
-
Peter Rotich authored
-
- Mar 19, 2012
-
-
Jared Hancock authored
-