Skip to content
Snippets Groups Projects
  1. Nov 26, 2013
  2. Oct 25, 2013
  3. Oct 14, 2013
  4. Oct 09, 2013
    • Jared Hancock's avatar
      f7384359
    • Jared Hancock's avatar
      Completion of dynamic forms concept · 43b74f4a
      Jared Hancock authored
      Moved to an initial form which specifies the ticket's priority and issue and
      changed the rendering to render things properly. Now the user can decide
      where priority shows on the client side, and the priority privacy setting is
      placed in the dynamic form wizard.
      
      The standard form is added to every ticket without option. Extra forms can
      be defined and associated with help topics which can additionally be added
      to tickets upon creation. This allows for standardization of the dynamic
      data location for searches and filtering.
      
      Implemented advanced search for dynamic data. Along with reinstating the
      basic ticket search on keywords
      
      Implemented ticket filtering on dynamic data for both keyword searches as
      well as searches for special fields (drop-down lists, etc.)
      
      Phone number for users is now completely optional
      43b74f4a
    • Jared Hancock's avatar
      Move client information to separate formset · 53666db6
      Jared Hancock authored
      This moves client information like name and email address out of the general
      dynamic forms data for a ticket. It really paves the way for the first-class
      user of the future.
      53666db6
    • Jared Hancock's avatar
      Dynamic data for osTicket · 9e75169e
      Jared Hancock authored
      *This is a major redesign / rework of the osTicket base*
      
      This patch drops the concept of static ticket metadata and allows for an
      admin-configurable arbitrary data that is attachable to tickets
      
      The system is architected such that the base osTicket install now comes with
      a "default" form that has fields for subject, name, email, and phone number.
      This form is editable to allow for the addition of arbitrary other fields;
      however, the basic fields must remain in order to be associated with a
      help-topic and attached to a ticket.
      
      This concept can be expanded to allow for arbitrary data associated with
      registered clients or ticket thread items.
      
      Forms are comprised of sections. Sections have a title and instructions
      properties and a list of fields. Fields have various implementations to
      represent different data such as text, long answer, phone number, datetime,
      yes/no, and selections, and are configurable to define the look and feel and
      interpretation of the respective form field.
      
      Dropdown lists are represented as "Dynamic Lists", which are
      admin-configurable lists of items. Dropdowns can be optionally represented
      as Bootstrap typeahead fields.
      
      This also adds the start of a simple ORM which will hopefully be expanded in
      the future to support multiple database platforms. Currently, only MySQL is
      implemented.
      9e75169e
  5. Mar 27, 2013
  6. Feb 22, 2013
  7. Feb 19, 2013
  8. Feb 13, 2013
  9. Jan 03, 2013
  10. Oct 19, 2012
  11. Jul 20, 2012
  12. Jun 20, 2012
    • Jared Hancock's avatar
      Implement simple CSRF protection scheme · ff1d8b9e
      Jared Hancock authored
      Protect againts cross-site request forgery attacks by requiring a special
      form-field or header to be sent with requests that modify ticket system
      data.
      
      This meant a slight change to the AJAX ticket locking mechanism. It was
      defined to lock with a GET request; however, GET requests are defined as
      safe methods and should not modify backend data (such as a lock
      acquisition). Therefore, the the lock acquire AJAX method was changed to
      require a POST method.
      
      Also remove old, no-longer-used staff panel include files
      ff1d8b9e
  13. Apr 23, 2012
  14. Apr 22, 2012
  15. Apr 09, 2012
  16. Apr 02, 2012
  17. Apr 01, 2012
  18. Mar 30, 2012
  19. Mar 26, 2012
  20. Mar 19, 2012
Loading