<em><strong><?phpecho__('Internal Note');?></strong>: <?phpecho__('Reason for editing the ticket (required)');?><fontclass="error"> <?phpecho$errors['note'];?></font></em>
<em><strong><?phpecho__('Internal Note');?></strong>: <?phpecho__('Reason for editing the ticket (optional)');?><fontclass="error"> <?phpecho$errors['note'];?></font></em>