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docker
osticket
Commits
f9be787e
Commit
f9be787e
authored
11 years ago
by
Jared Hancock
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Add deployment guide to project README
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8b17f8c1
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@@ -16,23 +16,29 @@ osTicket is an attractive alternative to higher-cost and complex customer
support systems; simple, lightweight, reliable, open source, web-based and
easy to setup and use. The best part is, it's completely free.
Installation
----------
--
Deployment
----------
osTicket now supports bleeding-edge installations. The easiest way to
install the software and track updates is to clone the public repository.
Create a folder on you web server (using whatever method makes sense for
you) and cd into it. Then clone the repository (the folder must be empty!):
git clone https://github.com/osTicket/osTicket-1.7 .
git clone https://github.com/osTicket/osTicket-1.8 .
And deploy the code into somewhere in your server's www root folder, for
instance
osTicket uses the git flow development model, so you’ll need to switch to
the develop branch in order to see the bleeding-edge feature additions.
cd osTicket-1.8
php setup/cli/manage.php deploy --setup /var/www/htdocs/osticket/
git checkout develop
Then you can configure your server if necessary to serve that folder, and
visit the page and install osTicket as usual. Go ahead and even delete
setup/ folder out of the deployment location when you’re finished. Then,
later, you can fetch updates and deploy them (from the folder where you
cloned the git repo into)
Follow the usual install instructions (beginning from Manual Installation
above), except, don't delete the setup/ folder. For this reason, such an
installation is not recommended for a public-facing support system.
git pull
php setup/cli/manage.php deploy -v /var/www/htdocs/osticket/
Upgrading
---------
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...
@@ -40,11 +46,12 @@ osTicket supports upgrading from 1.6-rc1 and later versions. As with any
upgrade, strongly consider a backup of your attachment files, database, and
osTicket codebase before embarking on an upgrade.
To trigger the update process, fetch the osTicket-1.7 tarball from either
the osTicket
[
github
](
http://github.com/osTicket/osTicket-1.7
)
page or from
the osTicket website. Extract the tarball into the folder of your osTicket
codebase. This can also be accomplished with the zip file, and a FTP client
can of course be used to upload the new source code to your server.
To trigger the update process, fetch the osTicket-1.8 tarball from either
the osTicket
[
github
](
http://github.com/osTicket/osTicket-1.8/releases
)
page
or from the
[
osTicket website
](
http://osticket.com
)
. Extract the tarball
into the folder of your osTicket codebase. This can also be accomplished
with the zip file, and a FTP client can of course be used to upload the new
source code to your server.
Any way you choose your adventure, when you have your codebase upgraded to
osTicket-1.7, visit the /scp page of you ticketing system. The upgrader will
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