Improve the Accounts Template notes in YAML files.

- Improve the wording and grammar of template notes.
- Fix formatting and/or wording for a few of the default
  templates.

include/i18n/en_US/templates/page/access-link.yaml

@@ -6,8 +6,9 @@
 #
 ---
 notes: >
-    Ticket access link sent to clients for guest-only systems where the ticket
-    number and email address will trigger an access link sent via email
+    This template defines the notification for Clients that an access link was 
+    sent to their email. The ticket number and email address trigger the access 
+    link.
 name: "Ticket [#%{ticket.number}] Access Link"
 body: >
     <h3><strong>Hi %{recipient.name.first},</strong></h3>

include/i18n/en_US/templates/page/banner-client.yaml

@@ -5,9 +5,8 @@
 # your clients about your login and registration policies.
 ---
 notes: >
-    This forms the header on the staff login page. It can be useful to
-    inform your clients about your login and registration policies.
+    This composes the header on the Client Log In page. It can be useful to
+    inform your Clients about your log in and registration policies.
 name: "Sign in to %{company.name}"
 body: >
-    To better serve you, we encourage our clients to register for an account
-    and verify the email address we have on record.
+    To better serve you, we encourage our Clients to register for an account.
\ No newline at end of file

include/i18n/en_US/templates/page/banner-staff.yaml

@@ -4,6 +4,8 @@
 # This is the initial message and banner shown on the staff login page
 ---
 notes: >
-    This is the initial message and banner shown on the staff login page
+    This is the initial message and banner shown on the Staff Log In page.
+    The first input field refers to the red-formatted text that appears at the top.
+    The latter textarea is for the banner content which should serve as a disclaimer.
 name: "Authentication Required"
 body: ""

include/i18n/en_US/templates/page/landing.yaml

@@ -6,8 +6,9 @@
 #
 ---
 notes: |
-    The landing page is served on the front page of the customer portal
-    above the two links for creating new tickets and viewing ticket status.
+    The Landing Page refers to the content on the  of the Customer Portal's
+    intial view. The template modifies the content seen above the two links
+    <strong>Open a New Ticket</strong> and <strong>Check Ticket Status</strong>.
 
 name: Landing
 body: |

include/i18n/en_US/templates/page/offline.yaml

@@ -6,8 +6,7 @@
 #
 ---
 notes: |
-    The offline page is served to the customer portal when the help desk is
-    configured offline in the Admin Panel
+    The Offline Page appears in the Customer Portal when the Help Desk is offline.
 
 name: Offline
 body: |

include/i18n/en_US/templates/page/pwreset-client.yaml

@@ -5,8 +5,8 @@
 # link on the login page
 ---
 notes: >
-    Template of the email sent to clients when using the Forgot My Password
-    link on the login page
+    This template defines the email sent to Clients who select the <strong>Forgot My 
+    Password</strong> link on the Client Log In page.
 name: "%{company.name} Help Desk Access"
 body: >
     <h3><strong>Hi %{user.name.first},</strong></h3>

include/i18n/en_US/templates/page/pwreset-staff.yaml

@@ -5,8 +5,8 @@
 # Password link
 ---
 notes: >
-    Template of the email sent to staff members when using the Forgot My
-    Password link
+    This template defines the email sent to Staff who select the <strong>Forgot My 
+    Password</strong> link on the Staff Control Panel Log In page.
 name: "osTicket Staff Password Reset"
 body: >
     <h3><strong>Hi %{staff.name.first},</strong></h3>

include/i18n/en_US/templates/page/registration-client.yaml

@@ -7,9 +7,9 @@
 #
 ---
 notes: >
-    Confirmation email sent to clients when accounts are created for them by
-    staff or via the client portal. This email serves as an email address
-    verification. Please use %{link} somewhere in the body.
+    This template defines the email sent to Clients when their account has been
+    created in the Client Portal or by an Agent on their behalf. This email serves as
+    an email address verification. Please use %{link} somewhere in the body.
 name: "Welcome to %{company.name}"
 body: >
     <h3><strong>Hi %{recipient.name.first},</strong></h3> We've created an

include/i18n/en_US/templates/page/registration-confirm.yaml

@@ -8,14 +8,14 @@
 #
 ---
 notes: >
-    Template of the page shown to the user after registering for an account.
-    The system will send the user an email with a link they should follow to
-    confirm the account. This page should inform them of the next step in
-    the process.
+    This templates defines the page shown to Clients after completing the registration
+    form. The template should mention that the system is sending 
+    them an email confirmation link and what is the next step in the registration
+    process.
 name: "Account registration"
 body: >
-    <strong>Thanks for registering for an account.</strong>
-    <p>
+    <p><strong>Thanks for registering for an account.</strong></p>
+    <br /><p>
     We've just sent you an email to the address you entered. Please follow
     the link in the email to confirm your account and gain access to your
     tickets.

include/i18n/en_US/templates/page/registration-staff.yaml

@@ -6,8 +6,8 @@
 #
 ---
 notes: >
-    Initial (optional) email sent to staff members when accounts are created
-    for them in the staff control panel
+    This template defines the initial email (optional) sent to Agents when an account
+    is created on their behalf.
 name: "Welcome to osTicket"
 body: >
     <h3><strong>Hi %{user.name.first},</strong></h3>

include/i18n/en_US/templates/page/registration-thanks.yaml

@@ -7,16 +7,16 @@
 #
 ---
 notes: >
-    Page shown to the user after successfully registring and confirming their
-    account. This page should inform the user that the process is complete and
-    that the user can now submit a ticket or access existing tickets
+    This template defines the content displayed after Clients successfully
+    register by confirming their account. This page should inform the user 
+    that registration is complete and that the Client can now submit a ticket 
+    or access existing tickets.
 name: "Account Confirmed!"
 body: >
     <strong>Thanks for registering for an account.</strong><br />
     <br />
     You've confirmed your email address and successfully activated your
-    account. You may proceed to check on previously opened tickets or open a
-    new ticket.<br />
+    account. You may proceed to open a new ticket or manage existing tickets.<br />
     <br />
     <em>Your friendly support center</em><br />
     %{company.name}

include/i18n/en_US/templates/page/thank-you.yaml

@@ -6,8 +6,8 @@
 #
 ---
 notes: |
-    The thank-you page is served to the customer portal when a user submites
-    a new ticket via the customer portal.
+    This template defines the content displayed on the Thank-You page after a 
+    Client submits a new ticket in the Client Portal.
 
 name: Thank You
 body: |