Skip to content
Snippets Groups Projects
Commit d9733589 authored by Jared Hancock's avatar Jared Hancock
Browse files

Fixup initial templates to have recipient vars

parent baac60b7
Branches
Tags
No related merge requests found
......@@ -14,9 +14,9 @@ notes: |
subject: |
Message Confirmation
body: |
<h3><strong>Dear %{ticket.name.first},</strong></h3>
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Your reply to support request <a
href="%{ticket.client_link}">#%{ticket.number}</a> has been noted
href="%{recipient.ticket_link}">#%{ticket.number}</a> has been noted
<br>
<br>
<div style="color: rgb(127, 127, 127); ">
......@@ -26,7 +26,7 @@ body: |
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align:
center"><em>You can view the support request progress <a
href="%{ticket.client_link}">online here</a></em><br>
href="%{recipient.ticket_link}">online here</a></em><br>
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;"></a></div>
......@@ -27,9 +27,9 @@ body: |
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;">
<em>You're getting this email because you are a collaborator
on ticket <a href="%{ticket.client_link}" style="color: rgb(84, 141, 212);"
on ticket <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);"
>#%{ticket.number}</a>. To participate, simply reply to this email
or <a href="%{ticket.client_link}" style="color: rgb(84, 141, 212);"
or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);"
>click here</a> for a complete archive of the ticket thread.</em>
</div>
<div style="text-align: center;"> <a href="http://osticket.com/"><img
......
......@@ -21,11 +21,11 @@ body: |
float: right; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{ticket.name.first},</strong>
<strong>Dear %{recipient.name.first},</strong>
<br>
<br>
A request for support has been created and assigned ticket <a
href="%{ticket.client_link}">#%{ticket.number}</a> with the following
href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following
automatic reply
<br>
<br>
......@@ -43,7 +43,7 @@ body: |
<div style="color: rgb(127, 127, 127); font-size: small; text-align:
center;"><em>We hope this response has sufficiently answered your questions.
If not, please do not send another email. Instead, reply to this email
or <a href="%{ticket.client_link}"><span style="color: rgb(84, 141,
or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141,
212);" >login to your account</span></a> for a complete archive of all
your support requests and responses.</em></div>
<div style="text-align: center;">
......
......@@ -25,7 +25,7 @@ body: |
</tr>
<tr>
<td style="width:67%; padding-top: 12pt; padding-right: 12pt">
Dear %{ticket.name.first},
Dear %{recipient.name.first},
<br>
<br>
We received your request and assigned ticket #%{ticket.number}
......@@ -39,7 +39,7 @@ body: |
<br>
<br>
A representative will follow-up with you as soon as possible.
You can <a href="%{ticket.client_link}">view this ticket's
You can <a href="%{recipient.ticket_link}">view this ticket's
progress online</a>.
<br>
<br>
......@@ -54,7 +54,7 @@ body: |
<span style="color: rgb(127, 127, 127); "> If you wish to send
additional comments or information regarding this issue, please
don't open a new ticket. Simply</span> <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> <span style="color: rgb(127, 127, 127);"
>and update the ticket.</span>
<br>
......
......@@ -19,11 +19,11 @@ body: |
float: right; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{ticket.name.first},</strong>
<strong>Dear %{recipient.name.first},</strong>
<br>
<br>
Our customer care team has created a ticket, <a
href="%{ticket.client_link}">#%{ticket.number}</a> on your behalf, with
href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with
the following details and summary:
<br>
<br>
......@@ -36,7 +36,7 @@ body: |
<br>
<br>
If need be, a representative will follow-up with you as soon as
possible. You can also <a href="%{ticket.client_link}">view this
possible. You can also <a href="%{recipient.ticket_link}">view this
ticket's progress online</a>.
<br>
<br>
......@@ -47,7 +47,7 @@ body: |
<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
wish to provide additional comments or information regarding the issue,
please do not send another email. Instead, reply to this email or <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);"
>login to your account</span></a> for a complete archive of all your
support requests and responses.</em></div>
<br>
......
......@@ -15,7 +15,7 @@ body: |
width="113" height="64" style="float: right; width: 113px; margin: 0px 0px 10px 10px;">
<h3><span style="color: rgb(127, 127, 127); font-weight: normal;
font-family: Georgia; font-size: 30pt">We're Here For You</span></h3>
<strong>Dear %{ticket.name},</strong>
<strong>Dear %%{recipient.name},</strong>
<br>
<br>
%{response}
......@@ -29,7 +29,7 @@ body: |
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"
><em>We hope this response has sufficiently answered your questions. If
not, please do not send another email. Instead, reply to this email or
<a href="%{ticket.client_link}" style="color: rgb(84, 141, 212);" >login
<a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login
to your account</a> for a complete archive of all your support requests
and responses.</em></div>
<div style="text-align: center;">
......
0% Loading or .
You are about to add 0 people to the discussion. Proceed with caution.
Please register or to comment