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Commit d489c71d authored by Peter Rotich's avatar Peter Rotich
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Removed - no longer used!

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include/staff/newticket.inc.php deleted 100644 → 0
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<?php
if(!defined('OSTSCPINC') || !is_object($thisstaff) || !$thisstaff->isStaff()) die('Access Denied');
$info=($_POST && $errors)?Format::input($_POST):array(); //on error...use the post data
?>
<div width="100%">
<?php if($errors['err']) { ?>
<p align="center" id="errormessage"><?php echo $errors['err']; ?></p>
<?php }elseif($msg) { ?>
<p align="center" class="infomessage"><?php echo $msg; ?></p>
<?php }elseif($warn) { ?>
<p class="warnmessage"><?php echo $warn; ?></p>
<?php } ?>
</div>
<table width="80%" border="0" cellspacing=1 cellpadding=2>
<form action="tickets.php" method="post" enctype="multipart/form-data">
<input type='hidden' name='a' value='open'>
<tr><td align="left" colspan=2>Please fill in the form below to open a new ticket.</td></tr>
<tr>
<td align="left" nowrap width="20%"><b>Email Address:</b></td>
<td>
<input type="text" id="email" name="email" size="25" value="<?php echo $info['email']; ?>">
&nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['email']; ?></font>
<?php if($cfg->notifyONNewStaffTicket()) { ?>
&nbsp;&nbsp;&nbsp;
<input type="checkbox" name="alertuser" <?php echo (!$errors || $info['alertuser'])? 'checked': ''; ?>>Send alert to user.
<?php } ?>
</td>
</tr>
<tr>
<td align="left" ><b>Full Name:</b></td>
<td>
<input type="text" id="name" name="name" size="25" value="<?php echo $info['name']; ?>">
&nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['name']; ?></font>
</td>
</tr>
<tr>
<td align="left">Telephone:</td>
<td><input type="text" name="phone" size="25" value="<?php echo $info['phone']; ?>">
&nbsp;Ext&nbsp;<input type="text" name="phone_ext" size="6" value="<?php echo $info['phone_ext']; ?>">
<font class="error">&nbsp;<?php echo $errors['phone']; ?></font></td>
</tr>
<tr height=2px><td align="left" colspan=2 >&nbsp;</td</tr>
<tr>
<td align="left"><b>Ticket Source:</b></td>
<td>
<select name="source">
<option value="" selected >Select Source</option>
<option value="Phone" <?php echo ($info['source']=='Phone')?'selected':''; ?>>Phone</option>
<option value="Email" <?php echo ($info['source']=='Email')?'selected':''; ?>>Email</option>
<option value="Other" <?php echo ($info['source']=='Other')?'selected':''; ?>>Other</option>
</select>
&nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['source']; ?></font>
</td>
</tr>
<tr>
<td align="left"><b>Department:</b></td>
<td>
<select name="deptId">
<option value="" selected >Select Department</option>
<?php
$services= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name');
while (list($deptId,$dept) = db_fetch_row($services)){
$selected = ($info['deptId']==$deptId)?'selected':''; ?>
<option value="<?php echo $deptId; ?>"<?php echo $selected; ?>><?php echo $dept; ?></option>
<?php
} ?>
</select>
&nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['deptId']; ?></font>
</td>
</tr>
<tr>
<td align="left"><b>Subject:</b></td>
<td>
<input type="text" name="subject" size="35" value="<?php echo $info['subject']; ?>">
&nbsp;<font class="error">*&nbsp;<?php echo $errors['subject']; ?></font>
</td>
</tr>
<tr>
<td align="left" valign="top"><b>Issue Summary:</b></td>
<td>
<i>Visible to client/customer.</i><font class="error"><b>*&nbsp;<?php echo $errors['issue']; ?></b></font><br/>
<?php
$sql='SELECT canned_id,title FROM '.CANNED_TABLE.' WHERE isenabled=1';
if(($res=db_query($sql)) && db_num_rows($res)) {
?>
Premade:&nbsp;
<select id="canned" name="canned"
onChange="getCannedResponse(this.options[this.selectedIndex].value,this.form,'issue');this.selectedIndex='0';" >
<option value="0" selected="selected">Select a premade reply/issue</option>
<?php while(list($cannedId,$title)=db_fetch_row($res)) { ?>
<option value="<?php echo $cannedId; ?>" ><?php echo Format::htmlchars($title); ?></option>
<?php } ?>
</select>&nbsp;&nbsp;&nbsp;<label><input type='checkbox' value='1' name=append checked="true" />Append</label>
<?php } ?>
<textarea name="issue" cols="55" rows="8" wrap="soft"><?php echo $info['issue']; ?></textarea></td>
</tr>
<?php if($cfg->canUploadFiles()) {
?>
<tr>
<td>Attachment:</td>
<td>
<input type="file" name="attachment"><font class="error">&nbsp;<?php echo $errors['attachment']; ?></font>
</td>
</tr>
<?php } ?>
<tr>
<td align="left" valign="top">Internal Note:</td>
<td>
<i>Optional Internal note(s).</i><font class="error"><b>&nbsp;<?php echo $errors['note']; ?></b></font><br/>
<textarea name="note" cols="55" rows="5" wrap="soft"><?php echo $info['note']; ?></textarea></td>
</tr>
<tr>
<td align="left" valign="top">Due Date:</td>
<td>
<i>Time is based on your time zone (GM <?php echo $thisstaff->getTZoffset(); ?>)</i>&nbsp;<font class="error">&nbsp;<?php echo $errors['time']; ?></font><br>
<input id="duedate" name="duedate" value="<?php echo Format::htmlchars($info['duedate']); ?>"
onclick="event.cancelBubble=true;calendar(this);" autocomplete=OFF>
<a href="#" onclick="event.cancelBubble=true;calendar(getObj('duedate')); return false;"><img src='images/cal.png'border=0 alt=""></a>
&nbsp;&nbsp;
<?php
$min=$hr=null;
if($info['time'])
list($hr,$min)=explode(':',$info['time']);
echo Misc::timeDropdown($hr,$min,'time');
?>
&nbsp;<font class="error">&nbsp;<?php echo $errors['duedate']; ?></font>
</td>
</tr>
<?php
$sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' ORDER BY priority_urgency DESC';
if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>
<tr>
<td align="left">Priority:</td>
<td>
<select name="pri">
<?php
$info['pri']=$info['pri']?$info['pri']:$cfg->getDefaultPriorityId();
while($row=db_fetch_array($priorities)){ ?>
<option value="<?php echo $row['priority_id']; ?>" <?php echo $info['pri']==$row['priority_id']?'selected':''; ?> ><?php echo $row['priority_desc']; ?></option>
<?php } ?>
</select>
</td>
</tr>
<?php } ?>
<?php
$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');
if($services && db_num_rows($services)){ ?>
<tr>
<td align="left" valign="top">Help Topic:</td>
<td>
<select name="topicId">
<option value="" selected >Select One</option>
<?php
while (list($topicId,$topic) = db_fetch_row($services)){
$selected = ($info['topicId']==$topicId)?'selected':''; ?>
<option value="<?php echo $topicId; ?>"<?php echo $selected; ?>><?php echo $topic; ?></option>
<?php
} ?>
</select>
&nbsp;<font class="error">&nbsp;<?php echo $errors['topicId']; ?></font>
</td>
</tr>
<?php
} ?>
<tr>
<td>Assign To:</td>
<td>
<select id="staffId" name="staffId">
<option value="0" selected="selected">-Assign To Staff-</option>
<?php
//TODO: make sure the user's group is also active....DO a join.
$sql=' SELECT staff_id,CONCAT_WS(", ",lastname,firstname) as name FROM '.STAFF_TABLE.' WHERE isactive=1 AND onvacation=0 ';
$depts= db_query($sql.' ORDER BY lastname,firstname ');
while (list($staffId,$staffName) = db_fetch_row($depts)){
$selected = ($info['staffId']==$staffId)?'selected':''; ?>
<option value="<?php echo $staffId; ?>"<?php echo $selected; ?>><?php echo $staffName; ?></option>
<?php
} ?>
</select><font class='error'>&nbsp;<?php echo $errors['staffId']; ?></font>
&nbsp;&nbsp;&nbsp;
<input type="checkbox" name="alertstaff" <?php echo (!$errors || $info['alertstaff'])? 'checked': ''; ?>>Send alert to assigned staff.
</td>
</tr>
<tr>
<td>Signature:</td>
<td> <?php
$appendStaffSig=$thisstaff->appendMySignature();
$info['signature']=!$info['signature']?'none':$info['signature']; //change 'none' to 'mine' to default to staff signature.
?>
<div style="margin-top: 2px;">
<label><input type="radio" name="signature" value="none" checked > None</label>
<?php if($appendStaffSig) { ?>
<label> <input type="radio" name="signature" value="mine" <?php echo $info['signature']=='mine'?'checked':''; ?> > My signature</label>
<?php } ?>
<label><input type="radio" name="signature" value="dept" <?php echo $info['signature']=='dept'?'checked':''; ?> > Dept Signature (if any)</label>
</div>
</td>
</tr>
<tr height=2px><td align="left" colspan=2 >&nbsp;</td</tr>
<tr>
<td></td>
<td>
<input class="button" type="submit" name="submit_x" value="Submit Ticket">
<input class="button" type="reset" value="Reset">
<input class="button" type="button" name="cancel" value="Cancel" onClick='window.location.href="tickets.php"'>
</td>
</tr>
</form>
</table>
<script type="text/javascript">
var options = {
script:"ajax.php?api=tickets&f=searchbyemail&limit=10&",
varname:"input",
json: true,
shownoresults:false,
maxresults:10,
callback: function (obj) { document.getElementById('email').value = obj.id; document.getElementById('name').value = obj.info; return false;}
};
var autosug = new bsn.AutoSuggest('email', options);
</script>
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