doc: Update WHATSNEW

WHATSNEW.md

+osTicket v1.8.1.2
+=================
+* All fixes and enhancements from v1.8.0.4, plus *
+
+### Enhancements
+  * Better detection of email loops (#584, #684)
+
+### Bugs
+  * Fix selection of the auto-response email for a department (#666)
+  * Don't require current password when resetting (#671)
+  * Fix incorrect matchup of collaborators to users (#676)
+
+osTicket v1.8.1.1
+=================
+* All fixes and enahncements from v1.8.0.4, plus *
+
+### Enhancements
+  * Add signature to activity notice for staff replies (#605)
+  * Show company name in the copyright footer (#586)
+  * Signature is displayed below the staff response box (#609)
+
+### Bugs
+  * Fix footnotes generated in html2text for same link text but different URLs (5e2f58d)
+  * Fix processing of emails for existing users (#588)
+  * Avoid adding an aliased system email address as a collaborator (#604, #627)
+  * Show current staff / user names where possible (#608)
+  * Fix display of _forgot my password_ link (#611)
+  * Export the value of custom fields (not the ID number) (#610)
+  * Fix saving the backend with file metadata (#595)
+  * Use the database as a failsafe attachment backend (#594)
+  * Avoid a crash when sending some mails (#589)
+  * Fix migrating attachments when upgrading from osTicket 1.6 (#614)
+  * Email templates ship with the ticket number in the subject line (#644)
+  * If inline images are stripped from the email, they are not considered attachments (#649, bcbebd0, 35a23be)
+  * Fix incorrect Content-Id headers generated for inline images (23ce0a0, e37ec74)
+  * New installs have the `Staff` group enabled (c7130c5)
+  * Always show the ticket thread when following an email link (17725ca)
+
+### Security and Performance
+  * Staff can only see closed tickets if they have access via group or primary department (#623, #655)
+  * Fix incorrect honoring of ban list and over limit settings (#660)
+  * Keep existing session after login (c4bfb69)
+  * Fix password reset system (dfaca0d, #664)
+
 osTicket v1.8.0.4
 =================
 ### Enhancements
@@ -36,6 +80,32 @@ osTicket v1.8.0.4
 ### Performance and Security
   * Staff can only see closed tickets if they have access via group or primary department (#623, #655)
 
+osTicket v1.8.1
+===============
+*All fixes and enhancements from v1.8.0.3, plus*
+
+### Enhancements
+  * Ticket filters support matching on email To and Cc fields (#529)
+  * Popup summary and collaborator list on ticket queue page (#521)
+
+### Bugs
+  * New ticket by staff adds `recipient` and `staff` context to email templates (#527)
+  * Forbid password reset for non-local users (#570)
+  * Allow an administrator to lift the force password change flag (#570)
+  * Locks are released on logout (#522)
+  * Text email footnotes are written as [title][#] (7ccbf0c)
+  * Fix several issues with display and download of attachments (#530)
+  * Fix sending a reply email if requested not to (#531)
+  * Only consider collaborators if the receiving system email is identified (#537)
+  * Do not consider `delivered-to` addresses as collaborators (#544)
+  * Assume `iso-8859-1` MIME body encoding if not specified (#551)
+  * Add new features to the storage API to implement Amazon S3 (#515)
+
+### Performance and Security
+  * Support auditing login attempts (#559)
+  * Avoid auth strikeouts when not attempting a login (#559, #523)
+
+
 osTicket v1.8.0.3
 =================
 ### Enhancements
@@ -75,6 +145,78 @@ osTicket v1.8.0.3
   * Reuse SMTP connections where possible (#462)
   * Enforce max file size for attachments sent via API (#568)
 
+osTicket v1.8.1-rc1
+===================
+### Enhancements
+  * Much better email bounce detection (#461, #474)
+  * Handle messages forwarded as `message/rfc822` content type (#482)
+  * [Esc] key cancels popup dialogs (#465)
+  * Support regex matches in ticket filter (584465c)
+
+### Bugs
+  * 'Priority' column is included in the ticket queue export (#451)
+  * Retry queries on MySQL error 1213 (#493)
+  * Client login email is not case-sensitive (398cbc7)
+  * Drop silly border on text emails if HTML ticket thread is disabled (439a32a)
+  * Fix ticket submission error if client is already logged in (#469)
+  * Fix fetching from more than 10 mail accounts (#468)
+  * Fix `deploy` command-line application (#450)
+  * Fix error email on upgrade (#452)
+  * Ship with a `plugins/` folder (90b0a65)
+  * Fix file key not replaced in thread body correctly for de-duplicated files (#492)
+  * Better handling of text and html thread posts (#508)
+  * Fix clickable links ending with punctuation (#497)
+  * Fix whitespace mangling of Unicode text with non-breaking-spaces (#502)
+  * Fix image size set to zero when images are added to drafts (#504)
+  * Correctly detect php-dom extension (#503)
+  * Fix delivery issue of emails delivered to group mailboxes (#510)
+
+### Merged from v1.8.0.2
+  * Log entry for password reset attempts (#435)
+
+osTicket v1.8.1 (Preview)
+=========================
+### Collaborator Support (CC)
+In addition to the ticket owner, other end users can be collaborators on a
+ticket. Responses received from them are integrated automatically into the
+ticket thread, and emails are sent to all collaborators when new messages and
+responses arrive into the system. All collaborators have access to the ticket
+via the client portal and are able to log new messages.
+
+### Plugin management system
+osTicket supports plugins via a (currently undocumented) simple plugin API and
+interface. Plugins can be written and distributed as files or unpacked via ZIP
+archives, or distributed via PHP PHAR files. The plugin system is developed in
+hopes of adding extensibility to osTicket without significant overhead.
+Initially, two "classes" of plugins are supported: authentication, and file
+storage.
+
+### Pluggable authentication
+Staff members can now be authenticated against a backend other than the
+osTicket internal database. Available immediately is integration with LDAP
+(RFC-2307) and Microsoft® Active Directory. The initial authentication system
+also support user lookups, so when browsing for new users when creating
+tickets, your directory server will be queried for users and email addresses.
+
+### Pluggable attachment storage
+Attachments can live outside the database again. You can now write or install a
+plugin to store your attachments somewhere other than in your database, and
+osTicket will use the backend to store and retrieve (or redirect to) your
+attachments. We've initially made a plugin available to store attachments on
+the filesystem and plan on adding an Amazon S3 plugin very soon.
+
+### Internationalization, Phase 1
+Select your default data on installation, and select the language preference,
+as a staff member, for the help tips. You can also now select the language of
+the email templates when creating a new template. The templates for that
+language will be used instead of the English ones where translated versions are
+available.
+
+### Minor Enhancements
+  * Clients can update their profile information on the web portal
+  * Clients can update ticket details (if enabled)
+  * Custom ticket-details fields are included in ticket queue exports
+
 osTicket v1.8.0.2
 =================
 ### Enhancements