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Commit bf014022 authored by Peter Rotich's avatar Peter Rotich
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Merge pull request #438 from greezybacon/issue/fixup-html-templates 


Several small edits to initial email templates

Reviewed-By: default avatarPeter Rotich <peter@osticket.com>
parents b75014cf 5a9ee0b9
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include/i18n/en_US/templates/email/message.alert.yaml
+ 1
− 1
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......@@ -14,7 +14,7 @@ notes: |
subject: |
New Message Alert
body: |
<h3><strong>Hi %{recipient},</strong></h3>
<h3><strong>Hi %{recipient.name},</strong></h3>
New message appended to ticket <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
<br>
......
include/i18n/en_US/templates/email/message.autoresp.yaml
+ 2
− 4
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......@@ -26,7 +26,5 @@ body: |
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align:
center"><em>You can view the support request progress <a
href="%{recipient.ticket_link}">online here</a></em><br>
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;"></a></div>
href="%{recipient.ticket_link}">online here</a></em>
</div>
include/i18n/en_US/templates/email/note.alert.yaml
+ 1
− 1
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......@@ -12,7 +12,7 @@ notes: |
subject: |
New Internal Note Alert
body: |
<h3><strong>Hi %{recipient},</strong></h3>
<h3><strong>Hi %{recipient.name},</strong></h3>
An internal note has been appended to ticket <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
<br>
......
include/i18n/en_US/templates/email/ticket.activity.notice.yaml
+ 1
− 11
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......@@ -9,14 +9,7 @@ notes: |
subject: "Re: %{ticket.subject}"
body: |
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" alt="osTicket Logo (kangaroo)" width="113" height="64"
style="float: right; width: 113px; margin: 0px 0px 10px 10px;">
<h3><span style="color: rgb(127, 127, 127); font-weight: normal; font-family: Georgia; font-size: 30pt"
>Stay in the loop</span></h3> <strong><br>
Dear %{recipient.name.first},
</strong>
<br>
<br>
<h3><strong>Dear %{recipient.name.first},</strong></h3>
<div>
<em>%{poster.name}</em> just logged a message to a ticket in which you participate.
</div>
......@@ -32,6 +25,3 @@ body: |
or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);"
>click here</a> for a complete archive of the ticket thread.</em>
</div>
<div style="text-align: center;"> <a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;"></a> </div>
include/i18n/en_US/templates/email/ticket.alert.yaml
+ 1
− 1
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......@@ -12,7 +12,7 @@ notes: |
subject: |
New Ticket Alert
body: |
<h2>Hi %{recipient},</h2>
<h2>Hi %{recipient.name},</h2>
New ticket #%{ticket.number} created
<br>
<br>
......
include/i18n/en_US/templates/email/ticket.autoreply.yaml
+ 7
− 21
View file @ bf014022
......@@ -14,16 +14,7 @@ notes: |
subject: |
Support Ticket Opened
body: |
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We Hear You</span><img
src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96"
alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{recipient.name.first},</strong>
<br>
<br>
<h3><strong>Dear %{recipient.name.first},</strong></h3>
A request for support has been created and assigned ticket <a
href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following
automatic reply
......@@ -40,14 +31,9 @@ body: |
<div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br>
%{signature}</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align:
center;"><em>We hope this response has sufficiently answered your questions.
If not, please do not send another email. Instead, reply to this email
or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141,
212);" >login to your account</span></a> for a complete archive of all
your support requests and responses.</em></div>
<div style="text-align: center;">
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" alt="Powered
by osTicket" height="19" style="width: 126px;"/></a>
</div>
<div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope
this response has sufficiently answered your questions. If you wish to
provide additional comments or informatione, please reply to this email
or <a href="%{recipient.ticket_link}"><span
style="color: rgb(84, 141, 212);" >login to your account</span></a> for
a complete archive of your support requests.</em></div>
include/i18n/en_US/templates/email/ticket.autoresp.yaml
+ 27
− 60
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......@@ -10,64 +10,31 @@ notes: |
subject: |
Support Ticket Opened
body: |
<table cellspacing="0">
<tbody>
<tr>
<td style="vertical-align: middle; border-bottom: 1px solid #ddd; height: 48pt">
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal; ">We Hear You</span>
</td>
<td style="border-bottom: 1px solid #ddd;">
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" width="94"
alt="osTicket Logo (kangaroo)" style="width: 94px; float: right;
vertical-align: bottom; " height="53">
</td>
</tr>
<tr>
<td style="width:67%; padding-top: 12pt; padding-right: 12pt">
Dear %{recipient.name.first},
<br>
<br>
We received your request and assigned ticket #%{ticket.number}
<br>
<br>
Topic: <strong>%{ticket.topic.name}</strong>
<br>
Subject: <strong>%{ticket.subject}</strong>
<br>
Submitted: <strong>%{ticket.create_date}</strong>
<br>
<br>
A representative will follow-up with you as soon as possible.
You can <a href="%{recipient.ticket_link}">view this ticket's
progress online</a>.
<br>
<br>
Your %{company.name} Team,<br>
%{signature}
</td>
<td style="vertical-align: top; padding-top: 12pt;">
<span style="color: rgb(127, 127, 127); ">%{company.name}<br/>
%{signature}</span>
<br>
<br>
<span style="color: rgb(127, 127, 127); "> If you wish to send
additional comments or information regarding this issue, please
don't open a new ticket. Simply</span> <a
href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> <span style="color: rgb(127, 127, 127);"
>and update the ticket.</span>
<br>
<br>
<span style="color: rgb(127, 127, 127); ">Visit our</span> <a
href="%{url}/kb"><span style="color: rgb(84, 141, 212);
">knowledgebase</span></a>
</td>
</tr>
</tbody>
</table>
<div style="text-align: center;">
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" height="19"
style="width: 126px; " alt="Powered by osTicket"></a>
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Our customer care team has created a ticket,
<a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf,
with the following details and summary: <br>
<br>
Subject: <strong>%{ticket.subject}</strong><br>
Submitted:<strong> <strong>%{ticket.create_date}</strong></strong>
<br>
<br>
%{message}
<br>
<br>
A representative will follow-up with you as soon as possible. You can
<a href="%{recipient.ticket_link}">view this ticket's progress
online</a>.
<br>
<br>
<div style="color: rgb(127, 127, 127)">
Your %{company.name} Team,
<br>
%{signature}
</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
wish to provide additional comments or information regarding the issue,
please reply to this email or <a href="%{recipient.ticket_link}"><span
style="color: rgb(84, 141, 212);" >login to your account</span></a> for
a complete archive of your support requests.</em></div>
include/i18n/en_US/templates/email/ticket.notice.yaml
+ 4
− 19
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......@@ -12,16 +12,7 @@ notes: |
subject: |
%{ticket.subject}
body: |
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We're Here For
You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a"
width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{recipient.name.first},</strong>
<br>
<br>
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Our customer care team has created a ticket, <a
href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with
the following details and summary:
......@@ -46,12 +37,6 @@ body: |
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
wish to provide additional comments or information regarding the issue,
please do not send another email. Instead, reply to this email or <a
href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);"
>login to your account</span></a> for a complete archive of all your
support requests and responses.</em></div>
<br>
<div style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
alt="Powered by osTicket" height="19" style="width: 126px;">
</div>
please reply to this email or <a href="%{recipient.ticket_link}"><span
style="color: rgb(84, 141, 212);" >login to your account</span></a> for
a complete archive of your support requests.</em></div>
include/i18n/en_US/templates/email/ticket.overdue.yaml
+ 1
− 1
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......@@ -14,7 +14,7 @@ notes: |
subject: |
Stale Ticket Alert
body: |
<h3><strong>Hi %{recipient}</strong>,</h3>
<h3><strong>Hi %{recipient.name}</strong>,</h3>
A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is
seriously overdue.
<br>
......
include/i18n/en_US/templates/email/ticket.overlimit.yaml
+ 1
− 15
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......@@ -14,15 +14,7 @@ notes: |
subject: |
Open Tickets Limit Reached
body: |
<span style="font-family: Georgia; color: rgb(127, 127, 127); font-size: 30pt;">
We Hear You</span>
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" alt="osTicket Logo (kangaroo)"
width="99" height="56" style="float: right; width: 99px; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{ticket.name.first},</strong>
<br>
<br>
<h3><strong>Dear %{ticket.name.first},</strong></h3>
You have reached the maximum number of open tickets allowed. To be able
to open another ticket, one of your pending tickets must be closed. To
update or add comments to an open ticket simply <a
......@@ -31,9 +23,3 @@ body: |
<br>
Thank you,<br/>
Support Ticket System
<br>
<br>
<div style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</div>
include/i18n/en_US/templates/email/ticket.reply.yaml
+ 1
− 12
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......@@ -11,13 +11,7 @@ notes: |
subject: "Re: %{ticket.subject}"
body: |
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" alt="osTicket Logo (kangaroo)"
width="113" height="64" style="float: right; width: 113px; margin: 0px 0px 10px 10px;">
<h3><span style="color: rgb(127, 127, 127); font-weight: normal;
font-family: Georgia; font-size: 30pt">We're Here For You</span></h3>
<strong>Dear %%{recipient.name},</strong>
<br>
<br>
<h3><strong>Dear %{recipient.name},</strong></h3>
%{response}
<br>
<br>
......@@ -32,8 +26,3 @@ body: |
<a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login
to your account</a> for a complete archive of all your support requests
and responses.</em></div>
<div style="text-align: center;">
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;"></a>
</div>
include/i18n/en_US/templates/email/transfer.alert.yaml
+ 1
− 1
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......@@ -11,7 +11,7 @@ notes: |
subject: |
Ticket #%{ticket.number} transfer - %{ticket.dept.name}
body: |
<h3>Hi %{recipient},</h3>
<h3>Hi %{recipient.name},</h3>
Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
transferred to the %{ticket.dept.name} department by
<strong>%{staff.name.short}</strong>
......
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