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Commit af8af3a5 authored by Jared Hancock's avatar Jared Hancock
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Remove unnecessary YAML declarations

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with 1 addition and 15 deletions
...@@ -5,7 +5,6 @@ ...@@ -5,7 +5,6 @@
# assigned automatically by the system or manually by another staff member. # assigned automatically by the system or manually by another staff member.
# Use %{assigner} to distinguish who made the assignment. # Use %{assigner} to distinguish who made the assignment.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to staff members when a ticket is assigned to them. Tickets can be Sent to staff members when a ticket is assigned to them. Tickets can be
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...@@ -5,7 +5,6 @@ ...@@ -5,7 +5,6 @@
# This can occur if the users responds to an email from the system or visits # This can occur if the users responds to an email from the system or visits
# the customer web portal and posts a new message there. # the customer web portal and posts a new message there.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to staff members when a new message is posted by a user to a Sent to staff members when a new message is posted by a user to a
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...@@ -5,7 +5,6 @@ ...@@ -5,7 +5,6 @@
# happen if the users responds to an email from the system or visits the # happen if the users responds to an email from the system or visits the
# customer web portal and posts a new message there. # customer web portal and posts a new message there.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to a user when the user posts a new message to a ticket. This can Sent to a user when the user posts a new message to a ticket. This can
...@@ -13,7 +12,7 @@ notes: | ...@@ -13,7 +12,7 @@ notes: |
customer web portal and posts a new message there. customer web portal and posts a new message there.
subject: | subject: |
"Message Confirmation" Message Confirmation
body: | body: |
<h3><strong>Dear %{ticket.name},</strong></h3> <h3><strong>Dear %{ticket.name},</strong></h3>
<p> <p>
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...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# Sent to staff members when a new internal note is appended to a ticket. # Sent to staff members when a new internal note is appended to a ticket.
# Internal notes can only be added by staff members. # Internal notes can only be added by staff members.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to staff members when a new internal note is appended to a ticket. Sent to staff members when a new internal note is appended to a ticket.
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...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# Sent to a staff member when a new ticket is created in the system. This # Sent to a staff member when a new ticket is created in the system. This
# applies to tickets created via email, the web portal, or the api. # applies to tickets created via email, the web portal, or the api.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to a staff member when a new ticket is created in the system. This Sent to a staff member when a new ticket is created in the system. This
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...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# Sent to a user when an automatic canned response is posted to a ticket # Sent to a user when an automatic canned response is posted to a ticket
# when it is created # when it is created
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to a user when an automatic canned response is posted to a ticket Sent to a user when an automatic canned response is posted to a ticket
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...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# Sent to a user when a staff member creates a ticket on the user's behalf. # Sent to a user when a staff member creates a ticket on the user's behalf.
# This is most commonly performed when user's call in on the phone. # This is most commonly performed when user's call in on the phone.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to a user when a staff member creates a ticket on the user's behalf. Sent to a user when a staff member creates a ticket on the user's behalf.
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...@@ -5,7 +5,6 @@ ...@@ -5,7 +5,6 @@
# Overdue tickets occur based on the ticket's due-date as well as the SLA # Overdue tickets occur based on the ticket's due-date as well as the SLA
# defined for the ticket. # defined for the ticket.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to staff members when a ticket transitions to overdue in the system. Sent to staff members when a ticket transitions to overdue in the system.
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...@@ -5,7 +5,6 @@ ...@@ -5,7 +5,6 @@
# limit is configurable in the Admin Panel, and is defined by the number of # limit is configurable in the Admin Panel, and is defined by the number of
# tickets open by a particular email address. # tickets open by a particular email address.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to users when they have exceeded the maximum open ticket limit. The Sent to users when they have exceeded the maximum open ticket limit. The
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...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# Sent to users when a staff members makes a reply to their ticket. Replies # Sent to users when a staff members makes a reply to their ticket. Replies
# are only generated by staff members. # are only generated by staff members.
# #
%YAML 1.0
--- ---
notes: | notes: |
Sent to users when a staff members makes a reply to their ticket. Sent to users when a staff members makes a reply to their ticket.
......
...@@ -5,7 +5,6 @@ ...@@ -5,7 +5,6 @@
# assigned automatically by the system or manually by another staff member. # assigned automatically by the system or manually by another staff member.
# Use %{assigner} to distinguish who made the assignment. # Use %{assigner} to distinguish who made the assignment.
# #
%YAML 1.0
--- ---
notes: | notes: |
......
...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# The landing page is served on the front page of the customer portal above # The landing page is served on the front page of the customer portal above
# the two links for creating new tickets and viewing ticket status. # the two links for creating new tickets and viewing ticket status.
# #
%YAML 1.0
--- ---
notes: | notes: |
The landing page is served on the front page of the customer portal The landing page is served on the front page of the customer portal
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...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# The offline page is served to the customer portal when the help desk is # The offline page is served to the customer portal when the help desk is
# configured offline in the Admin Panel # configured offline in the Admin Panel
# #
%YAML 1.0
--- ---
notes: | notes: |
The offline page is served to the customer portal when the help desk is The offline page is served to the customer portal when the help desk is
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...@@ -4,7 +4,6 @@ ...@@ -4,7 +4,6 @@
# The thank-you page is served to the customer portal when a user submites a # The thank-you page is served to the customer portal when a user submites a
# new ticket via the customer portal. # new ticket via the customer portal.
# #
%YAML 1.0
--- ---
notes: | notes: |
The thank-you page is served to the customer portal when a user submites The thank-you page is served to the customer portal when a user submites
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