Merge remote branch 'upstream/develop' into develop-next

README.md

WHATSNEW.md

bootstrap.php

include/class.filter.php

include/class.orm.php

include/class.ticket.php

include/class.user.php

include/client/open.inc.php

include/mysql.php

include/staff/email.inc.php

include/staff/templates/user-lookup.tmpl.php

include/staff/templates/user.tmpl.php

include/staff/ticket-open.inc.php

include/staff/ticket-view.inc.php

scp/tickets.php

setup/setup.inc.php