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Commit a4461c6f authored by Peter Rotich's avatar Peter Rotich
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Add SLA plan selection 

Make the new ticket form more intuitive (move things around)
parent b7b9f1c5
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include/staff/ticket-open.inc.php
+ 139
− 127
View file @ a4461c6f
......@@ -24,7 +24,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
<td>
<input type="text" size="45" name="email" id="email" class="typeahead" value="<?php echo $info['email']; ?>"
<input type="text" size="50" name="email" id="email" class="typeahead" value="<?php echo $info['email']; ?>"
autocomplete="off" autocorrect="off" autocapitalize="off">
&nbsp;<span class="error">*&nbsp;<?php echo $errors['email']; ?></span>
<?php
......@@ -40,7 +40,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
Full Name:
</td>
<td>
<input type="text" size="45" name="name" id="name" value="<?php echo $info['name']; ?>">
<input type="text" size="50" name="name" id="name" value="<?php echo $info['name']; ?>">
&nbsp;<span class="error">*&nbsp;<?php echo $errors['name']; ?></span>
</td>
</tr>
......@@ -49,15 +49,15 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
Phone Number:
</td>
<td>
<input type="text" size="18" name="phone" id="phone" value="<?php echo $info['phone']; ?>">
<input type="text" size="20" name="phone" id="phone" value="<?php echo $info['phone']; ?>">
&nbsp;<span class="error">&nbsp;<?php echo $errors['phone']; ?></span>
Ext <input type="text" size="5" name="phone_ext" id="phone_ext" value="<?php echo $info['phone_ext']; ?>">
Ext <input type="text" size="6" name="phone_ext" id="phone_ext" value="<?php echo $info['phone_ext']; ?>">
&nbsp;<span class="error">&nbsp;<?php echo $errors['phone_ext']; ?></span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Ticket Information</strong>:</em>
<em><strong>Ticket Information &amp; Options</strong>:</em>
</th>
</tr>
<tr>
......@@ -114,92 +114,45 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
</tr>
<tr>
<td width="160" class="required">
Subject:
<td width="160">
Priority:
</td>
<td>
<input type="text" name="subject" size="55" value="<?php echo $info['subject']; ?>">
&nbsp;<font class="error">*&nbsp;<?php echo $errors['subject']; ?></font>
<select name="priorityId">
<option value="0" selected >&mdash; System Default &mdash;</option>
<?php
if($priorities=Priority::getPriorities()) {
foreach($priorities as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['priorityId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
&nbsp;<font class="error">&nbsp;<?php echo $errors['priorityId']; ?></font>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Issue summary</strong>: Detailed summary of the reason(s) of opening the ticket. <font class="error">*&nbsp;<?php echo $errors['issue']; ?></font></em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="issue" cols="21" rows="8" style="width:80%;"><?php echo $info['issue']; ?></textarea>
<br><em>The user will be able to see the summary and any associated responses.</em>
</tr>
<tr>
<td width="160">
SLA Plan:
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Response</strong>: Optional response to the above issue.</em>
</th>
</tr>
<tr>
<td colspan=2>
<?php
if(($cannedResponses=Canned::getCannedResponses())) {
?>
<div>
Canned Response:&nbsp;
<select id="cannedResp" name="cannedResp">
<option value="0" selected="selected">&mdash; Select a canned response &mdash;</option>
<?php
foreach($cannedResponses as $id =>$title) {
echo sprintf('<option value="%d">%s</option>',$id,$title);
}
?>
</select>
&nbsp;&nbsp;&nbsp;
<label><input type='checkbox' value='1' name="append" id="append" checked="checked">Append</label>
</div>
<?php
} ?>
<textarea name="response" id="response" cols="21" rows="8" style="width:80%;"><?php echo $info['response']; ?></textarea>
<?php
if($cfg->allowAttachments()) { ?>
<br><em><b>Attachments:</b> Response required when files are attached.</em>
<div class="canned_attachments">
<td>
<select name="slaId">
<option value="0" selected="selected" >&mdash; System Default &mdash;</option>
<?php
if($info['cannedattachments']) {
foreach($info['cannedattachments'] as $k=>$id) {
if(!($file=AttachmentFile::lookup($id))) continue;
$hash=$file->getHash().md5($file->getId().session_id().$file->getHash());
echo sprintf('<label><input type="checkbox" name="cannedattachments[]" id="f%d" value="%d" checked="checked">
<a href="file.php?h=%s">%s</a>&nbsp;&nbsp;</label>&nbsp;',
$file->getId(), $file->getId() , $hash, $file->getName());
if($slas=SLA::getSLAs()) {
foreach($slas as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['slaId']==$id)?'selected="selected"':'',$name);
}
}
?>
</div>
<div class="uploads"></div>
<div class="file_input">
<input type="file" class="multifile" name="attachments[]" size="30" value="" />
</div>
<?php
} ?>
</select>
&nbsp;<font class="error">&nbsp;<?php echo $errors['slaId']; ?></font>
</td>
</tr>
</tr>
<tr>
<th colspan="2">
<em><strong>Internal Note</strong>: Optional internal note (recommended on assignment) <font class="error">&nbsp;<?php echo $errors['note']; ?></font></em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="note" cols="21" rows="6" style="width:80%;"><?php echo $info['note']; ?></textarea>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Ticket Options</strong>: Due date, when set, overwrites SLA grace period.</em>
</th>
</tr>
<tr>
<tr>
<td width="160">
Due Date:
</td>
......@@ -210,32 +163,14 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
$min=$hr=null;
if($info['time'])
list($hr, $min)=explode(':', $info['time']);
echo Misc::timeDropdown($hr, $min, 'time');
?>
&nbsp;<font class="error">&nbsp;<?php echo $errors['duedate']; ?> &nbsp; <?php echo $errors['time']; ?></font>
<em>Time is based on your time zone (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
</td>
</tr>
<tr>
<td width="160">
Priority:
</td>
<td>
<select name="priorityId">
<option value="0" selected >&mdash; System Default &mdash;</option>
<?php
if($priorities=Priority::getPriorities()) {
foreach($priorities as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['priorityId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
&nbsp;<font class="error">&nbsp;<?php echo $errors['priorityId']; ?></font>
</td>
</tr>
<?php
if($thisstaff->canAssignTickets()) { ?>
<tr>
......@@ -253,7 +188,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
echo '</OPTGROUP>';
}
if(($teams=Team::getActiveTeams())) {
echo '<OPTGROUP label="Teams ('.count($teams).')">';
foreach($teams as $id => $name) {
......@@ -269,37 +204,114 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<?php
} ?>
<?php
if($thisstaff->canCloseTickets()) { ?>
<tr>
<td width="160">
Ticket Status:
</td>
<td>
<input type="checkbox" name="ticket_state" value="closed" <?php echo $info['ticket_state']?'checked="checked"':''; ?>>
<b>Close On Response</b>&nbsp;<em>(Only applicable if response is entered)</em>
<th colspan="2">
<em><strong>Issue</strong>: The user will be able to see the issue summary below and any associated responses.</em>
</th>
</tr>
<tr>
<td colspan=2>
<div>
<em><strong>Subject</strong>: Issue summary </em> &nbsp;<font class="error">*&nbsp;<?php echo $errors['subject']; ?></font><br>
<input type="text" name="subject" size="60" value="<?php echo $info['subject']; ?>">
</div>
<div><em><strong>Issue</strong>: Details on the reason(s) for opening the ticket.</em> <font class="error">*&nbsp;<?php echo $errors['issue']; ?></font></div>
<textarea name="issue" cols="21" rows="8" style="width:80%;"><?php echo $info['issue']; ?></textarea>
</td>
</tr>
<?php
} ?>
<tr>
<td>Signature:</td>
<td>
<?php
$info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
<th colspan="2">
<em><strong>Response</strong>: Optional response to the above issue.</em>
</th>
</tr>
<tr>
<td colspan=2>
<?php
if(($cannedResponses=Canned::getCannedResponses())) {
?>
<label><input type="radio" name="signature" value="none" checked="checked"> None</label>
<?php
if($thisstaff->getSignature()) { ?>
<label><input type="radio" name="signature" value="mine"
<?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> My signature</label>
<div>
Canned Response:&nbsp;
<select id="cannedResp" name="cannedResp">
<option value="0" selected="selected">&mdash; Select a canned response &mdash;</option>
<?php
foreach($cannedResponses as $id =>$title) {
echo sprintf('<option value="%d">%s</option>',$id,$title);
}
?>
</select>
&nbsp;&nbsp;&nbsp;
<label><input type='checkbox' value='1' name="append" id="append" checked="checked">Append</label>
</div>
<?php
} ?>
<textarea name="response" id="response" cols="21" rows="8" style="width:80%;"><?php echo $info['response']; ?></textarea>
<table border="0" cellspacing="0" cellpadding="2" width="100%">
<?php
} ?>
<label><input type="radio" name="signature" value="dept"
<?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
Dept. Signature (if set)</label>
<span style="padding-left:25px;">
if($cfg->allowAttachments()) { ?>
<tr><td width="100" valign="top">Attachments:</td>
<td>
<div class="canned_attachments">
<?php
if($info['cannedattachments']) {
foreach($info['cannedattachments'] as $k=>$id) {
if(!($file=AttachmentFile::lookup($id))) continue;
$hash=$file->getHash().md5($file->getId().session_id().$file->getHash());
echo sprintf('<label><input type="checkbox" name="cannedattachments[]"
id="f%d" value="%d" checked="checked"
<a href="file.php?h=%s">%s</a>&nbsp;&nbsp;</label>&nbsp;',
$file->getId(), $file->getId() , $hash, $file->getName());
}
}
?>
</div>
<div class="uploads"></div>
<div class="file_input">
<input type="file" class="multifile" name="attachments[]" size="30" value="" />
</div>
</td>
</tr>
<?php
} ?>
<?php
if($thisstaff->canCloseTickets()) { ?>
<tr>
<td width="100">Ticket Status:</td>
<td>
<input type="checkbox" name="ticket_state" value="closed" <?php echo $info['ticket_state']?'checked="checked"':''; ?>>
<b>Close On Response</b>&nbsp;<em>(Only applicable if response is entered)</em>
</td>
</tr>
<?php
} ?>
<tr>
<td width="100">Signature:</td>
<td>
<?php
$info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
?>
<label><input type="radio" name="signature" value="none" checked="checked"> None</label>
<?php
if($thisstaff->getSignature()) { ?>
<label><input type="radio" name="signature" value="mine"
<?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> My signature</label>
<?php
} ?>
<label><input type="radio" name="signature" value="dept"
<?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>> Dept. Signature (if set)</label>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Internal Note</strong>: Optional internal note (recommended on assignment) <font class="error">&nbsp;<?php echo $errors['note']; ?></font></em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="note" cols="21" rows="6" style="width:80%;"><?php echo $info['note']; ?></textarea>
</td>
</tr>
</tbody>
......
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