Initial tip review

  * Drop _table_ titles
  * Drop _button_ titles and contents
  * Fixup titles to remove leading and trailing underscores in titles
  * Remove duplicated namespaces for ticket queue pages
  * Whitespace cleanup

include/i18n/en_US/help/tips/dashboard.dashboard.yaml

@@ -17,104 +17,104 @@ ticket_activity:
     title: Ticket Activity
     content: >
         Select a date range to cause both the graph and the table (cf. <span
-        class='doc-desc-title'>Statistics</span>) below to focus on any
+        class="doc-desc-title">Statistics</span>) below to focus on any
         corresponding data for those dates. The graph below will always reflect  a
         broad overview of the whole system’s data (i.e., population). However, you
-        may navigate through the <span class='doc-desc-title'>Statistics
+        may navigate through the <span class="doc-desc-title">Statistics
         </span> table below to focus on a narrower subject of interest (e.g.,
         Department, Topics, or Staff. Additionally, you may export any data
-        currently displayed in the <span class='doc-desc-title'>Statistics
+        currently displayed in the <span class="doc-desc-title">Statistics
         </span> table.
-        
+
 report_timeframe:
     title: Report timeframe
     content: >
         Choose a start date for the desired data sample using the date picker.
         Then, choose the length of time from that date (i.e., the end date) to
-        define the end date for your data sample. 
-        
+        define the end date for your data sample.
+
 statistics:
     title: Statistics
     content: >
         Navigate to the subject of interest by clicking on the appropriate tab in
         order to view the specific sample of data. Within the table, the circles
         represent the size of the nominal data. Therefore, the larger the number in
-        a particular cell, the larger the adjacent circle will be. 
-        
+        a particular cell, the larger the adjacent circle will be.
+
 opened:
     title: Opened
     content: >
         This represents the tickets opened by Agents (i.e., internally opened) and
-        not by Clients. 
-        
+        not by Clients.
+
 assigned:
     title: Assigned
     content: >
         The system tracks every event whereby a ticket is automatically or manually
         assigned to a particular Department or Agent. Automatic assignments will
-        depend on established settings for <span class='doc-desc-title'>Help
-        Topics</span> and <span class='doc-desc-title'>Email Filters</span> in the
+        depend on established settings for <span class="doc-desc-title">Help
+        Topics</span> and <span class="doc-desc-title">Email Filters</span> in the
         Admin Panel.
-        
+
 overdue:
     title: Overdue
     content: >
         This is the amount of tickets that have violated the SLA Plan to which they
         belonged.
-        
+
 closed:
     title: Closed
     content: >
         This is the amount of tickets that were closed.
-        
+
 reopened:
     title: Reopened
     content: >
         This is the amount of tickets that were reopened either by an Agent or by a
         Client when he/she responded while the ticket was in a Closed status.
-        
+
 service_time:
     title: Service Time
     content: >
-        <span class='doc-desc-title'>Service time</span> is the duration of time
+        <span class="doc-desc-title">Service time</span> is the duration of time
         that begins at the opening of a ticket and ends when the ticket is closed.
-        The <span class='doc-desc-title'>Service Time</span> column here measures
+        The <span class="doc-desc-title">Service Time</span> column here measures
         the average Service Time per ticket, in hours, within the specified date
-        span.  
-        
+        span.
+
 response_time:
     title: Response Time
     content: >
-        <span class='doc-desc-title'>Response Time</span> is a duration of time
+        <span class="doc-desc-title">Response Time</span> is a duration of time
         that begins with any Client’s correspondence and ends when an Agent makes a
         response. This measurement of time is not exclusive to a Client’s
         correspondence of the initial Ticket opening. This refers to every act of
         discourse originating with a Client.
-        
+
 export:
     title: Export
     content: >
         You may export the data currently in view. Therefore,  the data that is
         exported will be a direct reflection of whatever date span and specific
         tabbed subject is currently specified when an <span
-        class='doc-desc-title'>Export</span> is requested. The file format is <span
-        class='doc-desc-title'>.csv</span>, which is compatible to any spreadsheet
+        class="doc-desc-title">Export</span> is requested. The file format is <span
+        class="doc-desc-title">.csv</span>, which is compatible to any spreadsheet
         application.
-        
+
 department:
     title: Department
     content: >
         Choose this tab if you would like to see the Data of each column that is
         specific to your Departments.
-        
+
 topics:
     title: Topics
     content: >
         Choose this tab if you would like to see the Data of each column that is
         specific to your Topics.
-        
-agents_staff_:
+
+agents_staff:
     title: Agents (Staff)
     content: >
         Choose this tab if you would like to see the Data of each column that is
-        specific to your individual Agents.        
\ No newline at end of file
+        specific to your individual Agents.

include/i18n/en_US/help/tips/dashboard.my_profile.yaml

@@ -13,94 +13,66 @@
 # must match the HTML #ids put into the page template.
 #
 ---
-my_account_profile_table_:
-    title: My Account Profile (Table)
-    content: >
-        
 contact_information:
     title: Contact Information
     content: >
-        
+
 username:
     title: Username
     content: >
         Only those Agents with Admin status may change a username. If you are an
         Agent with Admin privileges, you can accomplish this under the <span
-        class='doc-desc-title'>Agent</span> (Staff)<span class='doc-desc-title'>
+        class="doc-desc-title">Agent</span> (Staff)<span class="doc-desc-title">
        </span> tab in the Admin Panel. (To change a username, including your own,
         see, Admin Panel -> Agent (Staff) -> Agent (Staff) Members).
-        
-first_name:
-    title: First Name
-    content: >
-        
-last_name:
-    title: Last Name
-    content: >
-        
-email_address:
-    title: Email Address
-    content: >
-        
-phone_number:
-    title: Phone Number
-    content: >
-        
-mobile_number:
-    title: Mobile Number
-    content: >
-        
-preferences:
-    title: Preferences
-    content: >
-        
+
 time_zone:
     title: Time Zone
     content: >
-        
+
 daylight_saving:
     title: Daylight Saving
     content: >
-        
+
 maximum_page_size:
     title: Maximum Page Size
     content: >
-        
+
 auto_refresh_rate:
     title: Auto Refresh Rate
     content: >
-        
+
 default_signature:
     title: Default Signature
     content: >
-        
+
 default_paper_size:
     title: Default Paper Size
     content: >
-        
+
 show_assigned_tickets:
     title: Show Assigned Tickets
     content: >
         If enabled, your name will be hidden from the Open Tickets queue for those
         tickets which you have been assigned. Upon hiding, the Department name to
         which you belong will replace where your name is normally displayed.
-        
+
 password:
     title: Password
     content: >
-        
+
 current_password:
     title: Current Password
     content: >
-        
+
 new_password:
     title: New Password
     content: >
-        
+
 confirm_new_password:
     title: Confirm New Password
     content: >
-        
+
 signature:
     title: Signature
     content: >
@@ -108,16 +80,3 @@ signature:
         the end of your Ticket Responses. Whether this Signature appears, or not,
         depends on the Email Template that will be used in a Ticket Response. (To
         create Email Templates, see Admin Panel -> Emails -> Templates ).
-        
-save_changes_button_:
-    title: Save Changes (Button)
-    content: >
-        
-reset_changes_button_:
-    title: Reset Changes (Button)
-    content: >
-        
-cancel_changes_button_:
-    title: Cancel Changes (Button)
-    content: >
-        

include/i18n/en_US/help/tips/dashboard.staff_directory.yaml

@@ -17,21 +17,21 @@ staff_members:
     title: Staff Members
     content: >
         The following table displays the results of the filter above it. If no filter
-        settings are chosen, then all <span class='doc-desc-title'>Agent</span> 
-        (Staff) <span class='doc-desc-title'>Members</span> are displayed, and
+        settings are chosen, then all <span class="doc-desc-title">Agent</span>
+        (Staff) <span class="doc-desc-title">Members</span> are displayed, and
         broken up by pages. See the pages section below to navigate through more
-        results.  
-        
+        results.
+
 apply_filtering_criteria:
     title: Apply Filtering Criteria
     content: >
         Choose a Department that is relevant to your current interests. You may
         also perform a search for a specific Agent.
-        
+
 showing:
     title: Showing…
     content: >
-        Be sure to check the <span class='doc-desc-title'>Page</span> section below
+        Be sure to check the <span class="doc-desc-title">Page</span> section below
         to ensure that there are not more pages displaying more <span
-        class='doc-desc-title'>Agent</span> (Staff)<span class='doc-desc-title'>
-        Members.</span>
\ No newline at end of file
+        class="doc-desc-title">Agent</span> (Staff)<span class="doc-desc-title">
+        Members.</span>

include/i18n/en_US/help/tips/dashboard.system_logs.yaml

@@ -22,52 +22,52 @@ system_logs:
         see the <span class="doc-desc-title">Type</span> dropdown box.
         Additionally, the type of events that are included in the System Logs can
         be customized under <span class="doc-desc-title">System Settings</span>.
-        
+
 date_span:
     title: Date Span
     content: >
         Narrow your calendar range that you would like to view in the <span
         class="doc-desc-title">System Logs</span>.
-        
+
 type:
     title: Type
     content: >
         Select the System Log type of interest.
-        
+
 showing_logs:
-    title: Showing...Logs
+    title: Showing&hellip;Logs
     content: >
         Be sure to check the <span class="doc-desc-title">Page</span> section below
         to make sure that there are not more pages displaying available System
         Logs.
-        
+
 log_title:
     title: Log Title
     content: >
-        Click the <span class="doc-desc-title">Log Title</span> table header if 
-        you would like to sort the results according to the <span 
+        Click the <span class="doc-desc-title">Log Title</span> table header if
+        you would like to sort the results according to the <span
         class="doc-desc-title">Log Title</span>.
-        
+
 log_type:
     title: Log Type
     content: >
         Click the <span class="doc-desc-title">Log Type</span> table header if you
         would like to sort the results according to the <span
         class="doc-desc-title">Log Type</span>.
-        
+
 log_date:
     title: Log Date
     content: >
         This is the date the log was generated by the software. If you would like
         to sort the results according to the <span class="doc-desc-title">Log
-        Date</span>, simply click the <span class="doc-desc-title">Log 
+        Date</span>, simply click the <span class="doc-desc-title">Log
         Date</span> table header. (Use the <span
         class="doc-desc-title">Date Span</span> form above to narrow your calendar
         span of logs.)
-        
+
 ip_address:
     title: IP Address
     content: >
         This refers to the <span class="doc-desc-title">IP</span><span
         class="doc-desc-title"> Address</span> of either the agent or client that
-        was using osTicket at the time the log was generated.
\ No newline at end of file
+        was using osTicket at the time the log was generated.

include/i18n/en_US/help/tips/emails.addnew_email.yaml

@@ -16,106 +16,93 @@
 email_information_settings:
     title: Email Information & Settings
     content: >
-        
+
 email_address:
     title: Email Address
     content: >
-        
+
 email_name:
     title: Email Name
     content: >
-        
+
 setting:
     title: Setting
     content: >
-        
+
 login_information:
     title: Login Information
     content: >
         While this is optional, it is required if IMAP/POP or SMTP (with
         authorization) are enabled.
-        
+
 username:
     title: Username
     content: >
-        
+
 password:
     title: Password
     content: >
-        
+
 mail_account:
     title: Mail Account
     content: >
-        
+
 status:
     title: Status
     content: >
-        
+
 host:
     title: Host
     content: >
-        
+
 port:
     title: Port
     content: >
-        
+
 protocol:
     title: Protocol
     content: >
-        
+
 encryption:
     title: Encryption
     content: >
-        
+
 fetch_frequency:
     title: Fetch Frequency
     content: >
-        
+
 emails_per_fetch:
     title: Emails Per Fetch
     content: >
-        
+
 fetched_emails:
     title: Fetched Emails
     content: >
-        
+
 smtp_settings:
     title: SMTP Settings
     content: >
-        
+
 status:
     title: Status
     content: >
-        
+
 smtp_host:
     title: SMTP Host
     content: >
-        
+
 smtp_port:
     title: SMTP Port
     content: >
-        
-authentication_required_:
-    title: Authentication Required?
+
+authentication_required:
+    title: Authentication Required
     content: >
-        
-allow_header_spoofing_:
-    title: Allow Header Spoofing?
+
+allow_header_spoofing:
+    title: Allow Header Spoofing
     content: >
-        
+
 internal_notes:
     title: Internal Notes
     content: >
-        
-submit_button_:
-    title: Submit (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
-        

include/i18n/en_US/help/tips/emails.banlist.yaml

@@ -16,44 +16,32 @@
 ban_new_email:
     title: Ban New Email
     content: >
-        
-banned_email_addresses_table_:
-    title: Banned Email Addresses (Table)
+
+banned_email_addresses:
+    title: Banned Email Addresses
     content: >
-        
+        (Offer an intro to email address banning here.)
+
 query_search:
     title: Query Search
     content: >
-        
+
 showing_:
     title: Showing…
     content: >
-        
+
 email_address:
     title: Email Address
     content: >
-        
+
 ban_status:
     title: Ban Status
     content: >
-        
+
 date_added:
     title: Date Added
     content: >
-        
+
 last_updated:
     title: Last Updated
     content: >
-        
-enable_button_:
-    title: Enable (Button)
-    content: >
-        
-disable_button_:
-    title: Disable (Button)
-    content: >
-        
-delete_button_:
-    title: Delete (Button)
-    content: >
-        

include/i18n/en_US/help/tips/emails.diagnostic.yaml

@@ -13,49 +13,24 @@
 # must match the HTML #ids put into the page template.
 #
 ---
-test_outgoing_email_form_:
-    title: Test Outgoing Email (Form)
+test_outgoing_email:
+    title: Test Outgoing Email
     content: >
         The email’s delivery depends on your server settings (php.ini) and/or SMTP
         configuration.
-        
+
 from:
     title: From
     content: >
-        
+
 to:
     title: To
     content: >
-        
+
 subject:
     title: Subject
     content: >
-        
+
 message:
     title: Message
     content: >
-        
-draft_saved:
-    title: Draft Saved
-    content: >
-        
-trash_button_image_:
-    title: Trash (Button Image)
-    content: >
-        
-message_body_task_bar_:
-    title: Message Body (Task Bar)
-    content: >
-        
-send_message_button_:
-    title: Send Message (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
-        

include/i18n/en_US/help/tips/emails.email_template_form.yaml

@@ -16,27 +16,27 @@
 add_new_template:
     title: Add New Template
     content: >
-        
+
 template_information:
     title: Template Information
     content: >
-        
+
 name:
     title: Name
     content: >
-        
+
 status:
     title: Status
     content: >
         If disabled, the Template will not be visible as an option when
         creating/editing a Department.
-        
+
 language:
     title: Language
     content: >
         As our translation endeavors grow in development, more options will become
         available.
-        
+
 template_to_clone:
     title: Template to Clone
     content: >
@@ -46,21 +46,9 @@ template_to_clone:
         the relevant event that triggers them. By cloning Template Sets, you are
         able to create Templates that only differ minimally without having to
         recreate the details they have in common.
-        
+
 admin_notes:
     title: Admin Notes
     content: >
         These notes are only visible to those whose account type is <span
-        class='doc-desc-title'>Admin</span>.
-        
-add_template_button_:
-    title: Add Template (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
\ No newline at end of file
+        class="doc-desc-title">Admin</span>.

include/i18n/en_US/help/tips/emails.emails.yaml

@@ -17,35 +17,19 @@ add_new_email:
     title: Add New Email
     content: >
         Custom lists are used to provide drop-down lists for custom forms.
-        
-email_addresses_table_:
-    title: Email Addresses (Table)
+
+email_addresses:
+    title: Email Addresses
     content: >
-        
-showing_emails:
-    title: Showing…Emails
-    content: >
-        
+
 email:
     title: Email
     content: >
-        
+
 priority:
     title: Priority
     content: >
-        
+
 department:
     title: Department
     content: >
-        
-created:
-    title: Created
-    content: >
-        
-last_updated:
-    title: Last Updated
-    content: >
-        
-delete_email_s_button_:
-    title: Delete Email(s) (Button)
-    content: >
\ No newline at end of file

include/i18n/en_US/help/tips/emails.manage_banlist.yaml

@@ -13,36 +13,14 @@
 # must match the HTML #ids put into the page template.
 #
 ---
-add_new_email_address_to_ban_list:
-    title: Add New Email Address to Ban List
-    content: >
-        This form is accessed by clicking Ban New Email in the Banlist Section (To
-        get to Banlist, Admin Panel -> Emails -> Banlist).
-        
 filter_name:
     title: Filter Name
     content: >
-        
+
 ban_status:
     title: Ban Status
     content: >
-        
+
 email_address:
     title: Email Address
     content: >
-        
-internal_notes:
-    title: Internal Notes
-    content: >
-        
-add_button_:
-    title: Add (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
\ No newline at end of file

include/i18n/en_US/help/tips/emails.templates.yaml

@@ -13,8 +13,8 @@
 # must match the HTML #ids put into the page template.
 #
 ---
-email_templates_table_:
-    title: Email Templates (Table)
+email_templates:
+    title: Email Templates
     content: >
         Templates are used as auto-responses for various actions that can take
         place during a  Ticket’s lifetime. Alerts are sent to Agents as assigned by
@@ -22,45 +22,24 @@ email_templates_table_:
         for the customer or user who created the Ticket. You can create your own
         set of Templates for each Department and customize each message. We highly
         suggest you copy the Default Templates to create a new set for editing. To
-        do this, click <span class='doc-desc-title'>Add New Template</span>, then
+        do this, click <span class="doc-desc-title">Add New Template</span>, then
         select the Default Template from the drop-down list next to <span
-        class='doc-desc-title'>Template to Clone</span>.
-        
+        class="doc-desc-title">Template to Clone</span>.
+
 showing_templates:
     title: Showing…Templates
     content: >
         Be sure to check the Page section below to ensure that there are not more
         pages displaying more Agent (Staff) Members.
-        
+
 name:
     title: Name
     content: >
-        
+
 status:
     title: Status
     content: >
-        
+
 in_use:
     title: In-Use
     content: >
-        
-date_added:
-    title: Date Added
-    content: >
-        
-last_updated:
-    title: Last Updated
-    content: >
-        
-enable_button_:
-    title: Enable (Button)
-    content: >
-        
-disable_button_:
-    title: Disable (Button)
-    content: >
-        
-delete_button_:
-    title: Delete (Button)
-    content: >
-        

include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml

@@ -13,63 +13,34 @@
 # must match the HTML #ids put into the page template.
 #
 ---
-canned_response_table_:
-    title: Canned Response (Table)
+canned_response:
+    title: Canned Response
     content: >
-        
+
 canned_response_settings:
     title: Canned Response Settings
     content: >
-        
+
 status:
     title: Status
     content: >
-        
+
 department:
     title: Department
     content: >
-        
+
 canned_response:
     title: Canned Response
     content: >
-        
+
 title:
     title: Title
     content: >
-        
+
 canned_response:
     title: Canned Response
     content: >
-        
-canned_response_task_bar_:
-    title: Canned Response (Task Bar)
-    content: >
-        
-draft_saved:
-    title: Draft Saved
-    content: >
-        
-trash_button_:
-    title: Trash (Button)
-    content: >
-        
+
 canned_attachments:
     title: Canned Attachments
     content: >
-        
-internal_notes:
-    title: Internal Notes
-    content: >
-        
-add_response_button_:
-    title: Add Response (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
-        

include/i18n/en_US/help/tips/knowledgebase.addnew_category.yaml

@@ -20,36 +20,15 @@ category_information:
         pertains to then select “Add New FAQ”.  Type in the Question that will be
         visible, if the FAQ will be Public or Internal and type the Answer in the
         text box. You can also attach a file to the FAQ.
-        
+
 category_type:
     title: Category Type
     content: >
-        
+
 category_name:
     title: Category Name
     content: >
-        
+
 category_description:
     title: Category Description
     content: >
-        
-category_description_task_bar_:
-    title: Category Description (Task Bar)
-    content: >
-        
-internal_notes:
-    title: Internal Notes
-    content: >
-        
-add_button_:
-    title: Add (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_him:
-    title: Cancel (Button) Him
-    content: >
-        

include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml

@@ -16,42 +16,25 @@
 add_new_response:
     title: Add New Response
     content: >
-        
-canned_responses_table:
-    title: Canned Responses (Table)
+
+canned_responses:
+    title: Canned Responses
     content: >
         Create responses to your more frequently asked questions to expedite
         customer support. You can also upload attachments to Canned Responses.
-        
+
 showing_premade_responses:
     title: Showing… Premade Responses
     content: >
-        
+
 title:
     title: Title
     content: >
-        
+
 status:
     title: Status
     content: >
-        
+
 department:
     title: Department
     content: >
-        
-last_updated:
-    title: Last Updated
-    content: >
-        
-enable_button_:
-    title: Enable (Button)
-    content: >
-        
-disable_button_:
-    title: Disable (Button)
-    content: >
-        
-delete_button_:
-    title: Delete (Button)
-    content: >
-        

include/i18n/en_US/help/tips/knowledgebase.categories.yaml

@@ -17,8 +17,7 @@ faq_categories:
     title: FAQ Categories
     content: >
         Categories must first be created before any FAQs can be published.
-        
+
 setting:
     title: Setting
     content: >
-        

include/i18n/en_US/help/tips/knowledgebase.faqs.yaml

@@ -13,23 +13,19 @@
 # must match the HTML #ids put into the page template.
 #
 ---
-_text_input_:
-    title: (Text Input)
+search_box:
+    title: Search for Articles
     content: >
-        
-categories_drop_down_:
-    title: Categories (Drop Down)
+
+category_select:
+    title: Category Filter
     content: >
-        
-help_topics_drop_down_:
-    title: Help Topics (Drop Down)
+
+help_topic_select:
+    title: Help Topic Filter
     content: >
-        
-search_button_:
-    title: Search (Button)
-    content: >
-        
+
 resulted_listings:
     title: Resulted Listings
     content: >
-        
+

include/i18n/en_US/help/tips/manage.addnew_api.yaml

@@ -16,35 +16,25 @@
 status:
     title: Status
     content: >
-        
+
 ip_address:
     title: IP Address
     content: >
-        
+
 services:
     title: Services
     content: >
-        
+
 can_create_tickets:
     title: Can Create Tickets
     content: >
         Define various options (XML/JSON/Email) and how they will affect the user
         experience.
-        
+
 can_execute_cron:
     title: Can Execute Cron
     content: >
-        Define Cron.
-        
-add_key_button_:
-    title: Add Key (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
-        
+        <span class="doc-tip-title">Cron</span> is a techincal reference to
+        scheduled tasks. Allowing cron execution via the API enables usage
+        of the <cron>rcron.php</cron> script packaged in the
+        <code>scripts/</code> folder with the system.

include/i18n/en_US/help/tips/manage.addnew_custom_list.yaml

@@ -20,49 +20,32 @@ custom_lists:
         options from which a Client can select in your Custom Forms. If you would
         like to use this custom list as a target in your Ticket Filters, be sure to
         add this list to your Ticket Details form.
-        
+
 name:
     title: Name
     content: >
-        
+
 plural_name:
     title: Plural Name
     content: >
-        
+
 sort_order:
     title: Sort Order
     content: >
-        
+
 list_s_initial_items:
     title: List’s Initial Items
     content: >
-        
+
 value:
     title: Value
     content: >
-        
+
 extra:
     title: Extra
     content: >
-        Abbreviations and such.
-        
-delete:
-    title: Delete
-    content: >
-        
-internal_notes:
-    title: Internal Notes
-    content: >
-        
-add_form_button_:
-    title: Add Form (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
-        
+        Abbreviations and such. If you happen to use internal codes for the
+        items in this list, those codes and abbreviations can be entered in
+        this column. If the custom list is rendered as a <span class="doc-desc-option">
+        TypeAhead</span>, these abbreviations can be used to search for the
+        custom list items.

include/i18n/en_US/help/tips/manage.addnew_filter.yaml

@@ -16,7 +16,7 @@
 filter_name:
     title: Filter Name
     content: >
-        
+
 execution_order:
     title: Execution Order
     content: >
@@ -25,65 +25,65 @@ execution_order:
         lower the number the closer a Ticket Filter is to being the first Filter
         executed. You want to keep your strict and narrow filters (very small
         matches) first and your broad filters (large amount of matches) last. If
-        you enable <span class='doc-desc-title'>Stop Processing Further on
+        you enable <span class="doc-desc-title">Stop Processing Further on
         Match</span>, then only the first matching Filter will be applied.
-        
+
 filter_status:
     title: Filter Status
     content: >
-        
+
 target:
     title: Target
     content: >
         The Target is the source from whom the Ticket was created. So, for example,
         if you choose Web Forms, you are saying that you want to apply  the Ticket
         Filters to those tickets which originated from the Client Interface.
-        
+
 filter_rules:
     title: Filter Rules
     content: >
-        
+
 rules_matching_criteria:
     title: Rules Matching Criteria
     content: >
         If you would like the filter to match any of the rules, and then stop,
         choose Match Any. If you would like all rules of the filter to be matched,
-        choose Match All. 
-        
+        choose Match All.
+
 basic_fields_criterion:
     title: Basic Fields Criterion
     content: >
         The selectable options below this header are those elements which can be
         found in any standard Ticket. Note: the Email option here indicates from
         whom the Email was sent.
-        
+
 custom_fields_criterion:
     title: Custom Fields Criterion
     content: >
         The selectable options below this header are the Custom Fields found in the
-        <span class='doc-desc-title'>Ticket Details</span> Form. If you would like
-        to use one of your <span class='doc-desc-title'>Custom Lists</span> as a
+        <span class="doc-desc-title">Ticket Details</span> Form. If you would like
+        to use one of your <span class="doc-desc-title">Custom Lists</span> as a
         Field Criterion in your Ticket Filter, then you want to edit the Ticket
-        Details Form by adding your Custom List to the Ticket Details Form Fields. 
+        Details Form by adding your Custom List to the Ticket Details Form Fields.
         (To edit the Ticket Details Form, see Admin Panel -> Manage -> Forms ->
         Ticket Details).
-        
+
 criterion_operator:
     title: Criterion Operator
     content: >
         Choose an operator to control what kind of test is performed against the
         chosen field on the left with the value entered in the text field on the
-        right. 
-        
+        right.
+
 filter_actions:
     title: Filter Actions
     content: >
-        
+
 reject_ticket:
     title: Reject Ticket
     content: >
         If this is enabled, all other choices of action below will be ignored.
-        
+
 reply_to_email:
     title: Reply-To Email
     content: >
@@ -93,57 +93,45 @@ reply_to_email:
         Outlook, etc.). This includes header information that informs the Inbound
         Email Client (i.e., recipient) that the Sender is requesting that the Reply
         be routed to a different Email Address from that which it was originally
-        sent. If the <span class='doc-desc-title'>Reply-To Email</span> feature is
+        sent. If the <span class="doc-desc-title">Reply-To Email</span> feature is
         enabled here, then osTicket will honor the Client’s request to respond to
         their noted alternative Email Address.
-        
+
 ticket_auto_response:
     title: Ticket Auto-Response
     content: >
-        
+
 canned_response:
     title: Canned Response
     content: >
         This will cause an email to go out from the Default Email Address (or
         Department’s default if setting is enabled) with the Canned Response chosen
-        here included in the Email. The <span class='doc-desc-title'>New Ticket
+        here included in the Email. The <span class="doc-desc-title">New Ticket
         Auto-Reply</span> Template in an Email Template Set will dictate how the
         Canned Response is included in that Email. What Email Template Set is used
         depends on what Template Set is assigned as Default, or to the relevant
         Department. (To edit Canned Responses, see Staff Panel -> Knowledgebase ->
-        Canned Responses). (To edit the <span class='doc-desc-title'>New Ticket
-        Auto-Reply</span> <span class='doc-desc-title'>Template</span>, see 
-        
+        Canned Responses). (To edit the <span class="doc-desc-title">New Ticket
+        Auto-Reply</span> <span class="doc-desc-title">Template</span>, see
+
 department:
     title: Department
     content: >
-        
+
 priority:
     title: Priority
     content: >
-        
+
 sla_plan:
     title: SLA Plan
     content: >
-        
-auto_assign_to_:
+
+auto_assign_to:
     title: Auto-Assign to…
     content: >
-        
+
 admin_notes:
     title: Admin Notes
     content: >
         These notes are only visible to those whose account type is ‘<span
-        class='doc-desc-title'>Admin</span>.’
-        
-add_filter_button_:
-    title: Add Filter (Button)
-    content: >
-        
-reset_button_:
-    title: Reset (Button)
-    content: >
-        
-cancel_button_:
-    title: Cancel (Button)
-    content: >
\ No newline at end of file
+        class="doc-desc-title">Admin</span>.’

include/i18n/en_US/help/tips/manage.addnew_help_topic.yaml

@@ -18,54 +18,54 @@ help_topic_information:
     content: >
         Your Help Topics help guide what information is gathered from a Client and
         how that Client is handled by your Company. The Help Topics are specific to
-        a Department and can include Custom Forms. 
-        
+        a Department and can include Custom Forms.
+
 topic:
     title: Topic
     content: >
         Choose a Topic Label by which you want this Help Topic to be recognized.
-        
+
 status:
     title: Status
     content: >
         If disabled, this Help Topic will not be able to be selected by Clients in
         the Client Interface.
-        
+
 type:
     title: Type
     content: >
         If a Topic is labelled as Private, it will only be available for Agents to
         choose when an Agent opens a new Ticket under the Staff Panel.
-        
+
 parent_topic:
     title: Parent Topic
     content: >
         Do you want the New Topic to be treated as a subtopic? If so, then choose a
         Parent Topic under which your New Topic will belong.
-        
+
 new_ticket_options:
     title: New Ticket Options
     content: >
-        
+
 custom_form:
     title: Custom Form
     content: >
         Custom Forms will help you acquire more specific information from Client’s
         that are relevant to specific Departments and/or Help Topics. (To create a
         Custom Form, see Admin Panel -> Manage -> Forms).
-        
+
 priority:
     title: Priority
     content: >
         New Tickets created related to the New Topic will be labeled as having what
         priority level?
-        
+
 department:
     title: Department
     content: >
         If a Client chooses this New Topic as relevant to their situation, to what
         Department do you want their Ticket to be routed?
-        
+
 sla_plan:
     title: SLA Plan
     content: >
@@ -73,42 +73,34 @@ sla_plan:
         New Topic is a special case requiring different time constraints, you can
         override the Departments default SLA Plan by choosing an SLA Plan here. (To
         create/edit SLA Plans, see Admin Plans -> Manage -> SLA Plans).
-        
+
 thank_you_page:
     title: Thank-You Page
     content: >
         Choose the Thank-You Page to which a Client is directed after opening a
         Ticket. (To Create/Edit your Thank-You Pages, see Admin Panel -> Manage ->
         Pages).
-        
+
 auto_assign_to:
     title: Auto-assign to…
     content: >
         You may optionally choose to what Agent or Team the Tickets characterized
-        by this New Topic will be sent. (To manage Teams, see Admin Panel -> Agent 
+        by this New Topic will be sent. (To manage Teams, see Admin Panel -> Agent
         (Staff) Members -> Teams).
-        
+
 ticket_auto_response:
     title: Ticket Auto-response
     content: >
         If enabled, this will prevent any Alert sent out to notify any Agent of the
         New Ticket. Therefore, this overrides any setting of the Department to
         which the Ticket belongs.
-        
+
 admin_notes:
     title: Admin Notes
     content: >
         These notes are only visible to those whose account type is ‘<span
         class='doc-desc-title'>Admin</span>.’
-        
+
 add_topic:
     title: Add Topic
     content: >
-        
-reset:
-    title: Reset
-    content: >
-        
-cancel:
-    title: Cancel
-    content: >
\ No newline at end of file