profile: Reply Redirect

This pull adds a Profile Setting for Agents to choose where to redirect
after replying to ticket. The two options are Queue (redirect to queue to
work on other tickets) or Ticket (redirect back to same ticket to continue
working) with the latter being the default. The setting is configurable for
each Agent in the helpdesk.

include/class.staff.php

@@ -91,6 +91,7 @@ implements AuthenticatedUser, EmailContact, TemplateVariable, Searchable {
                         'datetime_format'   => '',
                         'thread_view_order' => '',
                         'default_ticket_queue_id' => 0,
+                        'reply_redirect' => 'Ticket',
                         ));
             $this->_config = $_config->getInfo();
         }
@@ -347,6 +348,10 @@ implements AuthenticatedUser, EmailContact, TemplateVariable, Searchable {
         return $this->default_paper_size;
     }
 
+    function getReplyRedirect() {
+        return $this->reply_redirect;
+    }
+
     function forcePasswdChange() {
         return $this->change_passwd;
     }
@@ -744,6 +749,7 @@ implements AuthenticatedUser, EmailContact, TemplateVariable, Searchable {
                     'default_from_name' => $vars['default_from_name'],
                     'thread_view_order' => $vars['thread_view_order'],
                     'default_ticket_queue_id' => $vars['default_ticket_queue_id'],
+                    'reply_redirect' => ($vars['reply_redirect'] == 'Queue') ? 'Queue' : 'Ticket',
                     )
                 );
         $this->_config = $_config->getInfo();

include/staff/profile.inc.php

@@ -300,6 +300,23 @@ if ($avatar->isChangeable()) { ?>
                 <div class="error"><?php echo $errors['default_paper_size']; ?></div>
             </td>
         </tr>
+        <tr>
+            <td><?php echo __('Reply Redirect'); ?>:
+                <div class="faded"><?php echo __('Redirect URL used after replying to a ticket.');?></div>
+            </td>
+            <td>
+                <select name="reply_redirect">
+                  <?php
+                  $options=array('Queue'=>__('Queue'),'Ticket'=>__('Ticket'));
+                  foreach($options as $key=>$opt) {
+                      echo sprintf('<option value="%s" %s>%s</option>',
+                                $key,($staff->reply_redirect==$key)?'selected="selected"':'',$opt);
+                  }
+                  ?>
+                </select>
+                <div class="error"><?php echo $errors['reply_redirect']; ?></div>
+            </td>
+        </tr>
       </tbody>
       <tbody>
         <tr class="header">

scp/tickets.php

@@ -214,7 +214,7 @@ if($_POST && !$errors):
                     $ticket = null;
 
                 $redirect = 'tickets.php';
-                if ($ticket)
+                if ($ticket && $thisstaff->getReplyRedirect() == 'Ticket')
                     $redirect = 'tickets.php?id='.$ticket->getId();
 
             } elseif (!$errors['err']) {