Merge pull request #1248 from greezybacon/issue/mail-eol

email: Add MAIL_EOL setting to ost-config.php file

Reviewed-By: Peter Rotich <peter@osticket.com>

include/class.mailer.php

@@ -155,6 +155,13 @@ class Mailer {
             }
         }
 
+        // Use Mail_mime default initially
+        $eol = null;
+
+        // MAIL_EOL setting can be defined in `ost-config.php`
+        if (defined('MAIL_EOL') && is_string(MAIL_EOL)) {
+            $eol = MAIL_EOL;
+        }
         // The Suhosin patch will muck up the line endings in some
         // cases
         //
@@ -162,12 +169,12 @@ class Mailer {
         // https://github.com/osTicket/osTicket-1.8/issues/202
         // http://pear.php.net/bugs/bug.php?id=12032
         // http://us2.php.net/manual/en/function.mail.php#97680
-        if ((extension_loaded('suhosin') || defined("SUHOSIN_PATCH"))
-                && !$this->getSMTPInfo())
-            $mime = new Mail_mime("\n");
-        else
-            // Use defaults
-            $mime = new Mail_mime();
+        elseif ((extension_loaded('suhosin') || defined("SUHOSIN_PATCH"))
+            && !$this->getSMTPInfo()
+        ) {
+            $eol = "\n";
+        }
+        $mime = new Mail_mime($eol);
 
         // If the message is not explicitly declared to be a text message,
         // then assume that it needs html processing to create a valid text

include/ost-sampleconfig.php

@@ -16,19 +16,6 @@
     $Id: $
 **********************************************************************/
 
-/**
- * If you have a strange HTTP server configuration and osTicket cannot
- * discover the URL path of where your osTicket is installed, define
- * ROOT_PATH here.
- *
- * The ROOT_PATH is the part of the URL used to access your osTicket
- * helpdesk before the '/scp' part and after the hostname. For instance, for
- * http://mycompany.com/support', the ROOT_PATH should be '/support/'
- *
- * ROOT_PATH *must* end with a forward-slash!
- */
-# define('ROOT_PATH', '/support/');
-
 #Disable direct access.
 if(!strcasecmp(basename($_SERVER['SCRIPT_NAME']),basename(__FILE__)) || !defined('INCLUDE_DIR'))
     die('kwaheri rafiki!');
@@ -48,13 +35,19 @@ define('SECRET_SALT','%CONFIG-SIRI');
 #Default admin email. Used only on db connection issues and related alerts.
 define('ADMIN_EMAIL','%ADMIN-EMAIL');
 
-#Mysql Login info
+# Database Options
+# ---------------------------------------------------
+# Mysql Login info
 define('DBTYPE','mysql');
 define('DBHOST','%CONFIG-DBHOST');
 define('DBNAME','%CONFIG-DBNAME');
 define('DBUSER','%CONFIG-DBUSER');
 define('DBPASS','%CONFIG-DBPASS');
 
+# Table prefix
+define('TABLE_PREFIX','%CONFIG-PREFIX');
+
+#
 # SSL Options
 # ---------------------------------------------------
 # SSL options for MySQL can be enabled by adding a certificate allowed by
@@ -75,7 +68,42 @@ define('DBPASS','%CONFIG-DBPASS');
 # define('DBSSLCERT','/path/to/client.crt');
 # define('DBSSLKEY','/path/to/client.key');
 
-#Table prefix
-define('TABLE_PREFIX','%CONFIG-PREFIX');
+#
+# Mail Options
+# ---------------------------------------------------
+# Option: MAIL_EOL (default: \r\n)
+#
+# Some mail setups do not handle emails with \r\n (CRLF) line endings for
+# headers and base64 and quoted-response encoded bodies. This is an error
+# and a violation of the internet mail RFCs. However, because this is also
+# outside the control of both osTicket development and many server
+# administrators, this option can be adjusted for your setup. Many folks who
+# experience blank or garbled email from osTicket can adjust this setting to
+# use "\n" (LF) instead of the CRLF default.
+#
+# References:
+# http://www.faqs.org/rfcs/rfc2822.html
+# https://github.com/osTicket/osTicket-1.8/issues/202
+# https://github.com/osTicket/osTicket-1.8/issues/700
+# https://github.com/osTicket/osTicket-1.8/issues/759
+# https://github.com/osTicket/osTicket-1.8/issues/1217
+
+# define(MAIL_EOL, "\n");
 
+#
+# HTTP Server Options
+# ---------------------------------------------------
+# Option: ROOT_PATH (default: <auto detect>, fallback: /)
+#
+# If you have a strange HTTP server configuration and osTicket cannot
+# discover the URL path of where your osTicket is installed, define
+# ROOT_PATH here.
+#
+# The ROOT_PATH is the part of the URL used to access your osTicket
+# helpdesk before the '/scp' part and after the hostname. For instance, for
+# http://mycompany.com/support', the ROOT_PATH should be '/support/'
+#
+# ROOT_PATH *must* end with a forward-slash!
+
+# define('ROOT_PATH', '/support/');
 ?>