This commit modifies the UI for Post Reply when an Agent views a Ticket.
- Change To dropdown to have different reply types - Reply to All - Reply to User - Reply to Collaborators - Reply to BCC - Add a help tip for the new reply types - Set the reply type selected based on the last user respondent - Reply to Collaborator by default or if the last message is from the ticket user or a CC collaborator - Reply to BCC if the last message is from a BCC user - Put User, CC, and Bcc fields below and indented as appropriate (User field is readonly) - Add a new flag to Agent responses to show which reply type they selected. Put the flag on Agent thread entries
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- include/class.thread.php 34 additions, 4 deletionsinclude/class.thread.php
- include/class.ticket.php 37 additions, 4 deletionsinclude/class.ticket.php
- include/client/view.inc.php 1 addition, 1 deletioninclude/client/view.inc.php
- include/i18n/en_US/help/tips/tickets.queue.yaml 14 additions, 0 deletionsinclude/i18n/en_US/help/tips/tickets.queue.yaml
- include/staff/templates/thread-entry.tmpl.php 12 additions, 0 deletionsinclude/staff/templates/thread-entry.tmpl.php
- include/staff/ticket-view.inc.php 68 additions, 21 deletionsinclude/staff/ticket-view.inc.php
- scp/tickets.php 6 additions, 0 deletionsscp/tickets.php
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