Add release notes for osTicket v1.11.0

WHATSNEW.md

-osTicket v1.10.2
-================
-### Performance and Security
-* Prevent Account Takeover (be0133b)
-* Prevent Agent Directory XSS (36651b9)
-* Httponly Cookies (5b2dfce)
-* File Upload Bypass (3eb1614)
-* Only allow image attachments to be opened in the browser window (4c79ff8)
-* Fix randNumber() (5b8b95a)
-* CSRF in users.inc.php URL (285a292)
-* AJAX Reflected XSS (e919d8a)
+osTicket 1.11.0
+==================
+## Major New Features
+- Custom Columns/Custom Queues
+- Inline Edit
+- Ticket Referral
+- CC/BCC
+- Export Agent CSV
+- Department Access CSV
+- Archive Help Topics/Departments
+- Nested Knowledgebase Categories
+
+### Enhancements
+- Dashboard Statistics
+- Fix Vimeo iFrames
+- Fix randNumber()
+- Section Break Hint
+- List & Choice Searching (#3703, #3493, #2625)
+- Adds osTicket Favicons (#4112)
+- Fix Most Redactor Issues (#3849)
+- Send Login Errors Still Sends (#4073)
+- Private FAQs In Sidebar Search
+- User Password Reset (#4030)
+- Disabled & Private Help Topic (#3538)
+- Helpdesk Status Help Tip
+- Local Names In Validation Errors
+- User Registration Form (#4043)
+- Organization User List Pages Link (#4116)
+- Ticket Edit Internal Note (#4028)
+- Disable Canned Responses On New Ticket (#3971)
+- Canned Response Margin
+- Ticket Preview Custom Fields
+- Help Topic SLA (#3979)
+- Fix Agent Identity Masking (#2955, #3524)
+- Force Keys For Choice Field Options (#4071)
+- Check Missing Required Fields
+- Task Action Button Styling
+- Add Fullscreen To Embedded Videos
+- Fix Serbian Flag Icon (#3952)
+- Optimize Lock Table
+- Fix Outdated Alerts Link (#3935)
+- Fix Default Dept. Private Error (#3934)
+- Mailto TLD Length (#4063)
+- Remove Primary Contacts (#3903)
+- Fix Reset Button(s) (#3670)
+- Newsletter Link
+- Offline Page Images (#3869)
+- User Login Page Translation (#3860)
+- Translate Special Characters (#3842)
+- Custom Form Deletion (#3542, #4059)
+- Client Side Long FAQ Title (#3380)
+- Client FAQ Last Updated Time (#3475)
+- Email Banlist Sorting (#3452)
+- Fix New Ticket Cancel Button (#2624, #2881)
+- SQL Error Unknown column 'relevance' (#2655)
+- Fixes issue with last_update ticket variable
+- Ticket Notice Alert
+- Fix CSRF fail + shake effect (#3928, #3546)
+- Issue/ticket preview collabs
+- Allowing translation of copyrights in footers
+- User/Organization are not translated (#3650)
+- Fix DatePicker on client side (#3625, #3817, #3804, 0fbc09a)
+- Add Custom Forms to Ticket Filter Data
+- Fix for LDAP/AD auth plugin (#4198, #3460, #3544, #3549)
 
 
 osTicket v1.10.1