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Commit 49ffc9eb authored by Peter Rotich's avatar Peter Rotich
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Make sure the default SLA is used (if any) on new tickets created by staff.

parent 51e2cef4
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...@@ -720,7 +720,7 @@ class Ticket { ...@@ -720,7 +720,7 @@ class Ticket {
global $cfg; global $cfg;
# XXX Should the SLA be overwritten if it was originally set via an # XXX Should the SLA be overwritten if it was originally set via an
# email filter? This method doesn't consider such a case # email filter? This method doesn't consider such a case
if ($trump !== null) { if ($trump && is_numeric($trump)) {
$slaId = $trump; $slaId = $trump;
} elseif ($this->getDept() && $this->getDept()->getSLAId()) { } elseif ($this->getDept() && $this->getDept()->getSLAId()) {
$slaId = $this->getDept()->getSLAId(); $slaId = $this->getDept()->getSLAId();
...@@ -2129,7 +2129,9 @@ class Ticket { ...@@ -2129,7 +2129,9 @@ class Ticket {
$vars['teamId'] = $topic->getTeamId(); $vars['teamId'] = $topic->getTeamId();
//set default sla. //set default sla.
if(!isset($vars['slaId']) && $topic->getSLAId()) if(isset($vars['slaId']))
$vars['slaId'] = $vars['slaId']?$vars['slaId']:$cfg->getDefaultSLAId();
elseif($topic && $topic->getSLAId())
$vars['slaId'] = $topic->getSLAId(); $vars['slaId'] = $topic->getSLAId();
}elseif($vars['emailId'] && !$vars['deptId'] && ($email=Email::lookup($vars['emailId']))) { //Emailed Tickets }elseif($vars['emailId'] && !$vars['deptId'] && ($email=Email::lookup($vars['emailId']))) { //Emailed Tickets
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