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Commit 19b4f90c authored by Josh Eldridge's avatar Josh Eldridge Committed by Peter Rotich
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Add Email->Emails Help Tips

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include/i18n/en_US/help/tips/emails.addnew_email.yaml
+ 19
− 3
View file @ 19b4f90c
......@@ -25,9 +25,20 @@ email_name:
title: Email Name
content: >
setting:
title: Setting
new_ticket_help_topic:
title: New Ticket Help Topic
content: >
Choose the <span class="doc-desc-title">Help Topic</span> to which incoming mail to this addressed will belong.
new_ticket_priority:
title: New Ticket Priority
content: >
Choose the <span class="doc-desc-title">ticket priority</span> for tickets to have that were created from mail sent to this address.
new_ticket_department:
title: New Ticket Department
content: >
Choose the <span class="doc-desc-title">Department</span> to which incoming mail to this addressed will be routed.
username:
title: Username
......@@ -61,22 +72,27 @@ host:
port:
title: Port
content: >
Enter the proper IMAP/POP port as prescribed by your host. We recommend that you choose IMAP/SSL
protocol:
title: Protocol
content: >
IMAP is recommended.
encryption:
title: Encryption
content: >
SSL is recommended.
fetch_frequency:
title: Fetch Frequency
content: >
Enter the duration of time to be passed between the helpdesk's attempts to check the email address's inbox for new mail.
emails_per_fetch:
title: Emails Per Fetch
content: >
Decide the maximum number of emails fetched per fetching cycle.
fetched_emails:
title: Fetched Emails
......@@ -85,7 +101,7 @@ fetched_emails:
smtp_settings:
title: SMTP Settings
content: >
When enabled, the <span class="doc-desc-title">email account</span> will use
When enabled, the <span class="doc-desc-title">email account</span> will use
the SMTP server instead of internal PHP mail() function for outgoing emails.
status:
......
include/staff/email.inc.php
+ 88
− 58
View file @ 19b4f90c
......@@ -68,19 +68,24 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
New Ticket Help Topic
</td>
<td>
<select name="topic_id">
<option value="0" selected="selected">&mdash; Empty &mdash;</option>
<?php
$sql='SELECT topic_id, topic FROM '.TOPIC_TABLE.' T ORDER by topic';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['topic_id'] && $id==$info['topic_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
&nbsp;<span class="error"><?php echo $errors['topic_id']; ?></span>
<span>
<select name="topic_id">
<option value="0" selected="selected">&mdash; Empty &mdash;</option>
<?php
$sql='SELECT topic_id, topic FROM '.TOPIC_TABLE.' T ORDER by topic';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['topic_id'] && $id==$info['topic_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<i class="help-tip icon-question-sign" href="#new_ticket_help_topic"></i>
</span>
<span class="error">
<?php echo $errors['topic_id']; ?>
</span>
</td>
</tr>
<tr>
......@@ -88,19 +93,22 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
New Ticket Priority
</td>
<td>
<select name="priority_id">
<option value="0" selected="selected">&mdash; System Default &mdash;</option>
<?php
$sql='SELECT priority_id, priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['priority_id'] && $id==$info['priority_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
&nbsp;<span class="error"><?php echo $errors['priority_id']; ?></span>
<span>
<select name="priority_id">
<option value="0" selected="selected">&mdash; System Default &mdash;</option>
<?php
$sql='SELECT priority_id, priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['priority_id'] && $id==$info['priority_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<i class="help-tip icon-question-sign" href="#new_ticket_priority"></i>
</span>
&nbsp;<span class="error"><?php echo $errors['priority_id']; ?></span>
</td>
</tr>
<tr>
......@@ -108,19 +116,22 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
New Ticket Dept.
</td>
<td>
<select name="dept_id">
<option value="0" selected="selected">&mdash; System Default &mdash;</option>
<?php
$sql='SELECT dept_id, dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
&nbsp;<span class="error"><?php echo $errors['dept_id']; ?></span>
<span>
<select name="dept_id">
<option value="0" selected="selected">&mdash; System Default &mdash;</option>
<?php
$sql='SELECT dept_id, dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<i class="help-tip icon-question-sign" href="#new_ticket_department"></i>
</span>
&nbsp;<span class="error"><?php echo $errors['dept_id']; ?></span>
</td>
</tr>
<tr>
......@@ -164,7 +175,8 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<em><strong>Mail Account</strong>&nbsp;<i class="help-tip icon-question-sign" href="#mail_account"></i>&nbsp;<font class="error">&nbsp;<?php echo $errors['mail']; ?></font></em>
</th>
</tr>
<tr><td>Status</td>
<tr>
<td>Status</td>
<td>
<label><input type="radio" name="mail_active" value="1" <?php echo $info['mail_active']?'checked="checked"':''; ?> />&nbsp;Enable</label>
&nbsp;&nbsp;
......@@ -173,45 +185,63 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</td>
</tr>
<tr><td>Host</td>
<td><input type="text" name="mail_host" size=35 value="<?php echo $info['mail_host']; ?>">
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_host']; ?></font>
<td>
<span>
<input type="text" name="mail_host" size=35 value="<?php echo $info['mail_host']; ?>">
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_host']; ?></font>
</span>
</td>
</tr>
<tr><td>Port</td>
<td><input type="text" name="mail_port" size=6 value="<?php echo $info['mail_port']?$info['mail_port']:''; ?>">
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_port']; ?></font>
<span>
<i class="help-tip icon-question-sign" href="#port"></i>
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_port']; ?></font>
</span>
</td>
</tr>
<tr><td>Protocol</td>
<td>
<select name="mail_protocol">
<option value='POP'>&mdash; Select Mail Protocol &mdash;</option>
<option value='POP' <?php echo ($info['mail_protocol']=='POP')?'selected="selected"':''; ?> >POP</option>
<option value='IMAP' <?php echo ($info['mail_protocol']=='IMAP')?'selected="selected"':''; ?> >IMAP</option>
</select>
<font class="error">&nbsp;<?php echo $errors['mail_protocol']; ?></font>
<span>
<select name="mail_protocol">
<option value='POP'>&mdash; Select Mail Protocol &mdash;</option>
<option value='POP' <?php echo ($info['mail_protocol']=='POP')?'selected="selected"':''; ?> >POP</option>
<option value='IMAP' <?php echo ($info['mail_protocol']=='IMAP')?'selected="selected"':''; ?> >IMAP</option>
</select>
<i class="help-tip icon-question-sign" href="#protocol"></i>
<font class="error">&nbsp;<?php echo $errors['mail_protocol']; ?></font>
</span>
</td>
</tr>
<tr><td>Encryption</td>
<td>
<select name="mail_encryption">
<option value='NONE'>None</option>
<option value='SSL' <?php echo ($info['mail_encryption']=='SSL')?'selected="selected"':''; ?> >SSL</option>
</select>
<font class="error">&nbsp;<?php echo $errors['mail_encryption']; ?></font>
<span>
<select name="mail_encryption">
<option value='NONE'>None</option>
<option value='SSL' <?php echo ($info['mail_encryption']=='SSL')?'selected="selected"':''; ?> >SSL</option>
</select>
<i class="help-tip icon-question-sign" href="#encryption"></i>
<font class="error">&nbsp;<?php echo $errors['mail_encryption']; ?></font>
</span>
</td>
</tr>
<tr><td>Fetch Frequency</td>
<td>
<input type="text" name="mail_fetchfreq" size=4 value="<?php echo $info['mail_fetchfreq']?$info['mail_fetchfreq']:''; ?>"> Delay intervals in minutes
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_fetchfreq']; ?></font>
<span>
<input type="text" name="mail_fetchfreq" size=4 value="<?php echo $info['mail_fetchfreq']?$info['mail_fetchfreq']:''; ?>"> Delay intervals in minutes
<i class="help-tip icon-question-sign" href="#fetch_frequency"></i>
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_fetchfreq']; ?></font>
</span>
</td>
</tr>
<tr><td>Emails Per Fetch</td>
<td>
<input type="text" name="mail_fetchmax" size=4 value="<?php echo $info['mail_fetchmax']?$info['mail_fetchmax']:''; ?>"> Maximum emails to process per fetch.
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_fetchmax']; ?></font>
<span>
<input type="text" name="mail_fetchmax" size=4 value="<?php echo $info['mail_fetchmax']?$info['mail_fetchmax']:''; ?>"> Maximum emails to process per fetch.
<i class="help-tip icon-question-sign" href="#emails_per_fetch"></i>
&nbsp;<font class="error">&nbsp;<?php echo $errors['mail_fetchmax']; ?></font>
</span>
</td>
</tr>
<tr><td valign="top">Fetched Emails</td>
......
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