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Jared Hancock authored
This patch will help ensure that if a ticket is not reopened on a message (perhaps because of a out-of-office auto-reply from an enduser), then the closing agent on a closed ticket should not be cleared.
Jared Hancock authoredThis patch will help ensure that if a ticket is not reopened on a message (perhaps because of a out-of-office auto-reply from an enduser), then the closing agent on a closed ticket should not be cleared.