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Jared Hancock authored
This patch suggests a change to the message-id creation process that includes stamping the receiving user-id (staff or client) along with the thread-id of the originating notice. This allows detection of threading if the clinically brain-dead mail client drops all the other header detection mechanisms, including the tag placed in the email body, on response. This patch works for both client and agent communication.
Jared Hancock authoredThis patch suggests a change to the message-id creation process that includes stamping the receiving user-id (staff or client) along with the thread-id of the originating notice. This allows detection of threading if the clinically brain-dead mail client drops all the other header detection mechanisms, including the tag placed in the email body, on response. This patch works for both client and agent communication.