-
Jared Hancock authored
That way, the format can be standardized and the code can be reused among other translatable objects such as the knowledge base.
Jared Hancock authoredThat way, the format can be standardized and the code can be reused among other translatable objects such as the knowledge base.
ajax.content.php 8.04 KiB
<?php
/*********************************************************************
ajax.content.php
AJAX interface for content fetching...allowed methods.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
if(!defined('INCLUDE_DIR')) die('!');
class ContentAjaxAPI extends AjaxController {
function log($id) {
if($id && ($log=Log::lookup($id))) {
$content=sprintf('<div
style="width:500px;"> <strong>%s</strong><br><p
style="white-space:pre-line;">%s</p>
<hr><strong>%s:</strong> <em>%s</em> <strong>%s:</strong> <em>%s</em></div>',
$log->getTitle(),
Format::display(str_replace(',',', ',$log->getText())),
__('Log Date'),
Format::db_daydatetime($log->getCreateDate()),
__('IP Address'),
$log->getIP());
}else {
$content='<div style="width:295px;"> <strong>'.__('Error').':</strong>'.
sprintf(__('%s: Unknown or invalid ID.'), __('log entry')).'</div>';
}
return $content;
}
function ticket_variables() {
$content='
<div style="width:680px;">
<h2>'.__('Ticket Variables').'</h2>
'.__('Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.').'
<br/>
<table width="100%" border="0" cellspacing=1 cellpadding=2>
<tr><td width="55%" valign="top"><b>'.__('Base Variables').'</b></td><td><b>'.__('Other Variables').'</b></td></tr>
<tr>
<td width="55%" valign="top">
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td width="130">%{ticket.id}</td><td>'.__('Ticket ID').' ('.__('internal ID').')</td></tr>
<tr><td>%{ticket.number}</td><td>'.__('Ticket number').' ('.__('external ID').')</td></tr>
<tr><td>%{ticket.email}</td><td>'.__('Email address').'</td></tr>
<tr><td>%{ticket.name}</td><td>'.__('Full name').' —
<em>'.__('see name expansion').'</em></td></tr>
<tr><td>%{ticket.subject}</td><td>'.__('Subject').'</td></tr>
<tr><td>%{ticket.phone}</td><td>'.__('Phone number | ext').'</td></tr>
<tr><td>%{ticket.status}</td><td>'.__('Status').'</td></tr>
<tr><td>%{ticket.priority}</td><td>'.__('Priority').'</td></tr>
<tr><td>%{ticket.assigned}</td><td>'.__('Assigned agent and/or team').'</td></tr>
<tr><td>%{ticket.create_date}</td><td>'.__('Date created').'</td></tr>
<tr><td>%{ticket.due_date}</td><td>'.__('Due date').'</td></tr>
<tr><td>%{ticket.close_date}</td><td>'.__('Date closed').'</td></tr>
<tr><td>%{recipient.ticket_link}</td><td>'.__('Auth. token used for auto-login').'</td></tr>
<tr><td>%{ticket.client_link}</td><td>'.__('Client\'s ticket view link').'</td></tr>
<tr><td>%{recipient.ticket_link}</td><td>'.__('Agent\'s ticket view link').'</td></tr>
<tr><td colspan="2" style="padding:5px 0 5px 0;"><em>'.__('Expandable Variables (See Wiki)').'</em></td></tr> <tr><td>%{ticket.<b>topic</b>}</td><td>'.__('Help topic').'</td></tr>
<tr><td>%{ticket.<b>dept</b>}</td><td>'.__('Department').'</td></tr>
<tr><td>%{ticket.<b>staff</b>}</td><td>'.__('Assigned/closing agent').'</td></tr>
<tr><td>%{ticket.<b>team</b>}</td><td>'.__('Assigned/closing team').'</td></tr>
</table>
</td>
<td valign="top">
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td width="100">%{message}</td><td>'.__('Incoming message').'</td></tr>
<tr><td>%{response}</td><td>'.__('Outgoing response').'</td></tr>
<tr><td>%{comments}</td><td>'.__('Assign/transfer comments').'</td></tr>
<tr><td>%{note}</td><td>'.__('Internal note <em>(expandable)</em>').'</td></tr>
<tr><td>%{assignee}</td><td>'.__('Assigned agent/team').'</td></tr>
<tr><td>%{assigner}</td><td>'.__('Agent assigning the ticket').'</td></tr>
<tr><td>%{url}</td><td>'.__('osTicket\'s base url (FQDN)').'</td></tr>
<tr><td>%{reset_link}</td>
<td>'.__('Reset link used by the password reset feature').'</td></tr>
</table>
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td colspan="2"><b>'.__('Name Expansion').'</b></td></tr>
<tr><td>.first</td><td>'.__('First Name').'</td></tr>
<tr><td>.middle</td><td>'.__('Middle Name(s)').'</td></tr>
<tr><td>.last</td><td>'.__('Last Name').'</td></tr>
<tr><td>.full</td><td>'.__('First Last').'</td></tr>
<tr><td>.legal</td><td>'.__('First M. Last').'</td></tr>
<tr><td>.short</td><td>'.__('First L.').'</td></tr>
<tr><td>.formal</td><td>'.__('Mr. Last').'</td></tr>
<tr><td>.shortformal</td><td>'.__('F. Last').'</td></tr>
<tr><td>.lastfirst</td><td>'.__('Last, First').'</td></tr>
</table>
</td>
</tr>
</table>
</div>';
return $content;
}
function getSignature($type, $id=null) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, 'Login Required');
switch ($type) {
case 'none':
break;
case 'mine':
echo Format::viewableImages($thisstaff->getSignature());
break;
case 'dept':
if (!($dept = Dept::lookup($id)))
Http::response(404, 'No such department');
echo Format::viewableImages($dept->getSignature());
break;
default:
Http::response(400, 'Unknown signature type');
break;
}
}
function manageContent($id, $lang=false) {
global $thisstaff, $cfg;
if (!$thisstaff)
Http::response(403, 'Login Required');
$content = Page::lookup($id, $lang);
$langs = $cfg->getSecondaryLanguages(); $translations = $content->getAllTranslations();
foreach ($translations as $t) {
if (!($data = $t->getComplex()))
continue;
$info['title'][$t->lang] = $data['name'];
$info['body'][$t->lang] = $data['body'];
}
include STAFFINC_DIR . 'templates/content-manage.tmpl.php';
}
function manageNamedContent($type, $lang=false) {
global $thisstaff, $cfg;
if (!$thisstaff)
Http::response(403, 'Login Required');
$langs = $cfg->getSecondaryLanguages();
$content = Page::lookup(Page::getIdByType($type, $lang));
include STAFFINC_DIR . 'templates/content-manage.tmpl.php';
}
function updateContent($id) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, 'Login Required');
elseif (!$_POST['name'] || !$_POST['body'])
Http::response(422, 'Please submit name and body');
elseif (!($content = Page::lookup($id)))
Http::response(404, 'No such content');
$vars = array_merge($content->getHashtable(), $_POST);
$errors = array();
if (!$content->save($id, $vars, $errors)) {
if ($errors['err'])
Http::response(422, $errors['err']);
else
Http::response(500, 'Unable to update content: '.print_r($errors, true));
}
}
}
?>