Skip to content
Snippets Groups Projects
  • Peter Rotich's avatar
    Department Referral via email · b7fee361
    Peter Rotich authored
    Add support auto email-based auto-referral. This will happen if an email is
    sent to multiple departments. For example an email with TO: support &  CC:
    billing will result in the ticket getting routed to "support" department and
    "billing" getting a referral of the same ticket. This allows both departments
    to have visibility of the ticket - which is not possible at the moment.
    b7fee361