The ticket number regex was changed with the advent of custom ticket
numbers, and it matches the closing punctuation in [#12345], that is, the
closing bracket would be included in the ticket number sought in the
database. Therefore, it would never match the ticket number properly.

The new regex attempts to match punctuation and non-punctuation groups so
that punctuation in the middle of the ticket number is matched; however,
punctuation at the end is not. So #12345+DEPT will match properly and will
ignore any trailing whitespace and punctuation.