premade.yaml

#
# Canned response templates
#
---
- title: What is osTicket (sample)?
  response: |
    osTicket is a widely-used open source support ticket system, an
    attractive alternative to higher-cost and complex customer support
    systems - simple, lightweight, reliable, open source, web-based and easy
    to setup and use.
  notes: |

  attachments:
    - name: osTicket.txt
      type: text/plain
      data: Canned Attachments Rock!

- title: Sample (with variables)
  response: |
    Hi %{ticket.name.first},
    <br>
    <br>
    Your ticket #%{ticket.number} created on %{ticket.create_date} is in
    %{ticket.dept.name} department.
  notes: |