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<?php
if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canEditTickets() || !$ticket) die('Access Denied');
$info=Format::htmlchars(($errors && $_POST)?$_POST:$ticket->getUpdateInfo());
?>
<form action="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit" method="post" id="save" enctype="multipart/form-data">
<input type="hidden" name="do" value="update">
<input type="hidden" name="a" value="edit">
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<h2>Update Ticket# <?php echo $ticket->getExtId(); ?></h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4>Ticket Update</h4>
<em><strong>User Information</strong>: Make sure the email address is valid.</em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="160" class="required">
Full Name:
</td>
<td>
<input type="text" size="45" name="name" value="<?php echo $info['name']; ?>">
<span class="error">* <?php echo $errors['name']; ?></span>
</td>
</tr>
<tr>
<td width="160" class="required">
Email Address:
</td>
<td>
<input type="text" size="45" name="email" value="<?php echo $info['email']; ?>">
<span class="error">* <?php echo $errors['email']; ?></span>
</td>
</tr>
<tr>
<td width="160">
Phone Number:
</td>
<td>
<input type="text" size="18" name="phone" value="<?php echo $info['phone']; ?>">
<span class="error"> <?php echo $errors['phone']; ?></span>
Ext <input type="text" size="5" name="phone_ext" value="<?php echo $info['phone_ext']; ?>">
<span class="error"> <?php echo $errors['phone_ext']; ?></span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Ticket Information</strong>: Due date overwrites SLA's grace period.</em>
</th>
</tr>
<tr>
<td width="160" class="required">
Ticket Source:
</td>
<td>
<select name="source">
<option value="" selected >— Select Source —</option>
<option value="Phone" <?php echo ($info['source']=='Phone')?'selected="selected"':''; ?>>Phone</option>
<option value="Email" <?php echo ($info['source']=='Email')?'selected="selected"':''; ?>>Email</option>
<option value="Web" <?php echo ($info['source']=='Web')?'selected="selected"':''; ?>>Web</option>
<option value="API" <?php echo ($info['source']=='API')?'selected="selected"':''; ?>>API</option>
<option value="Other" <?php echo ($info['source']=='Other')?'selected="selected"':''; ?>>Other</option>
</select>
<font class="error"><b>*</b> <?=$errors['source']?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
Help Topic:
</td>
<td>
<select name="topicId">
<option value="" selected >— Select Help Topic —</option>
<?php
if($topics=Topic::getHelpTopics()) {
foreach($topics as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['topicId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error"><b>*</b> <?=$errors['topicId']?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
Priority Level:
</td>
<td>
<select name="priorityId">
<option value="" selected >— Select Priority —</option>
<?php
if($priorities=Priority::getPriorities()) {
foreach($priorities as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['priorityId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error">* <?=$errors['priorityId']?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
SLA:
</td>
<td>
<select name="slaId">
<option value="" selected >— Select SLA —</option>
<?php
if($slas=SLA::getSLAs()) {
foreach($slas as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['slaId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error">* <?=$errors['slaId']?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
Subject:
</td>
<td>
<input type="text" name="subject" size="60" value="<?=$info['subject']?>">
<font class="error">* <?=$errors['subject']?></font>
</td>
</tr>
<tr>
<td width="160">
Due Date:
</td>
<td>
<input class="dp" id="duedate" name="duedate" value="<?php echo Format::htmlchars($info['duedate']); ?>" size="12" autocomplete=OFF>
<?php
$min=$hr=null;
if($info['time'])
list($hr, $min)=explode(':', $info['time']);
echo Misc::timeDropdown($hr, $min, 'time');
?>
<font class="error"> <?=$errors['duedate']?> <?php echo $errors['time']; ?></font>
<em>Time is based on your time zone (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Internal Note</strong>: Reason for editing the ticket (required) <font class="error"> <?php echo $errors['note'];?></font></em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="note" cols="21" rows="6" style="width:80%;"><?php echo $info['note']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:250px;">
<input type="submit" name="submit" value="Save">
<input type="reset" name="reset" value="Reset">
<input type="button" name="cancel" value="Cancel" onclick='window.location.href="tickets.php?id=<?php echo $ticket->getId(); ?>"'>
</p>
</form>