class.task.php

            return call_user_func(array($this, 'get'.ucfirst($tag)));

        switch(mb_strtolower($tag)) {
        case 'phone':
        case 'phone_number':
            return $this->getPhoneNumber();
        case 'ticket_link':
            if ($ticket = $this->ticket) {
                return sprintf('%s/scp/tickets.php?id=%d#tasks',
                    $cfg->getBaseUrl(), $ticket->getId());
            }
        case 'staff_link':
            return sprintf('%s/scp/tasks.php?id=%d', $cfg->getBaseUrl(), $this->getId());
        case 'create_date':
            return new FormattedDate($this->getCreateDate());
         case 'due_date':
            if ($due = $this->getEstDueDate())
                return new FormattedDate($due);
            break;
        case 'close_date':
            if ($this->isClosed())
                return new FormattedDate($this->getCloseDate());
            break;
        case 'last_update':
            return new FormattedDate($this->last_update);
        default:
            if (isset($this->_answers[$tag]))
                // The answer object is retrieved here which will
                // automatically invoke the toString() method when the
                // answer is coerced into text
                return $this->_answers[$tag];
        }
        return false;
    }

    static function getVarScope() {
        $base = array(
            'assigned' => __('Assigned Agent / Team'),
            'close_date' => array(
                'class' => 'FormattedDate', 'desc' => __('Date Closed'),
            ),
            'create_date' => array(
                'class' => 'FormattedDate', 'desc' => __('Date Created'),
            ),
            'dept' => array(
                'class' => 'Dept', 'desc' => __('Department'),
            ),
            'due_date' => array(
                'class' => 'FormattedDate', 'desc' => __('Due Date'),
            ),
            'number' => __('Task Number'),
            'recipients' => array(
                'class' => 'UserList', 'desc' => __('List of all recipient names'),
            ),
            'status' => __('Status'),
            'staff' => array(
                'class' => 'Staff', 'desc' => __('Assigned/closing agent'),
            ),
            'subject' => 'Subject',
            'team' => array(
                'class' => 'Team', 'desc' => __('Assigned/closing team'),
            ),
            'thread' => array(
                'class' => 'TaskThread', 'desc' => __('Task Thread'),
            ),
            'staff_link' => __('Link to view the task'),
            'ticket_link' => __('Link to view the task inside the ticket'),
            'last_update' => array(
                'class' => 'FormattedDate', 'desc' => __('Time of last update'),
            ),
        );

        $extra = VariableReplacer::compileFormScope(TaskForm::getInstance());
        return $base + $extra;
    }

    function onActivity($vars, $alert=true) {
        global $cfg, $thisstaff;

        if (!$alert // Check if alert is enabled
            || !$cfg->alertONTaskActivity()
            || !($dept=$this->getDept())
            || !($email=$cfg->getAlertEmail())
            || !($tpl = $dept->getTemplate())
            || !($msg=$tpl->getTaskActivityAlertMsgTemplate())
        ) {
            return;
        }

        // Alert recipients
        $recipients = array();
        //Last respondent.
        if ($cfg->alertLastRespondentONTaskActivity())
            $recipients[] = $this->getLastRespondent();

        // Assigned staff / team
        if ($cfg->alertAssignedONTaskActivity()) {
            if (isset($vars['assignee'])
                    && $vars['assignee'] instanceof Staff)
                 $recipients[] = $vars['assignee'];
            elseif ($this->isOpen() && ($assignee = $this->getStaff()))
                $recipients[] = $assignee;

            if ($team = $this->getTeam())
                $recipients = array_merge($recipients, $team->getMembers());
        }

        // Dept manager
        if ($cfg->alertDeptManagerONTaskActivity() && $dept && $dept->getManagerId())
            $recipients[] = $dept->getManager();

        $options = array();
        $staffId = $thisstaff ? $thisstaff->getId() : 0;
        if ($vars['threadentry'] && $vars['threadentry'] instanceof ThreadEntry) {
            $options = array('thread' => $vars['threadentry']);

            // Activity details
            if (!$vars['message'])
                $vars['message'] = $vars['threadentry'];

            // Staff doing the activity
            $staffId = $vars['threadentry']->getStaffId() ?: $staffId;
        }

        $msg = $this->replaceVars($msg->asArray(),
                array(
                    'note' => $vars['threadentry'], // For compatibility
                    'activity' => $vars['activity'],
                    'message' => $vars['message']));

        $isClosed = $this->isClosed();
        $sentlist=array();
        foreach ($recipients as $k=>$staff) {
            if (!is_object($staff)
                // Don't bother vacationing staff.
                || !$staff->isAvailable()
                // No need to alert the poster!
                || $staffId == $staff->getId()
                // No duplicates.
                || isset($sentlist[$staff->getEmail()])
                // Make sure staff has access to task
                || ($isClosed && !$this->checkStaffPerm($staff))
            ) {
                continue;
            }
            $alert = $this->replaceVars($msg, array('recipient' => $staff));
            $email->sendAlert($staff, $alert['subj'], $alert['body'], null, $options);
            $sentlist[$staff->getEmail()] = 1;
        }

    }

    /*
     * Notify collaborators on response or new message
     *
     */
    function  notifyCollaborators($entry, $vars = array()) {
        global $cfg;

        if (!$entry instanceof ThreadEntry
            || !($recipients=$this->getThread()->getParticipants())
            || !($dept=$this->getDept())
            || !($tpl=$dept->getTemplate())
            || !($msg=$tpl->getTaskActivityNoticeMsgTemplate())
            || !($email=$dept->getEmail())
        ) {
            return;
        }

        // Who posted the entry?
        $skip = array();
        if ($entry instanceof MessageThreadEntry) {
            $poster = $entry->getUser();
            // Skip the person who sent in the message
            $skip[$entry->getUserId()] = 1;
            // Skip all the other recipients of the message
            foreach ($entry->getAllEmailRecipients() as $R) {
                foreach ($recipients as $R2) {
                    if (0 === strcasecmp($R2->getEmail(), $R->mailbox.'@'.$R->host)) {
                        $skip[$R2->getUserId()] = true;
                        break;
                    }
                }
            }
        } else {
            $poster = $entry->getStaff();
        }

        $vars = array_merge($vars, array(
            'message' => (string) $entry,
            'poster' => $poster ?: _S('A collaborator'),
            )
        );

        $msg = $this->replaceVars($msg->asArray(), $vars);

        $attachments = $cfg->emailAttachments()?$entry->getAttachments():array();
        $options = array('thread' => $entry);

        foreach ($recipients as $recipient) {
            // Skip folks who have already been included on this part of
            // the conversation
            if (isset($skip[$recipient->getUserId()]))
                continue;
            $notice = $this->replaceVars($msg, array('recipient' => $recipient));
            $email->send($recipient, $notice['subj'], $notice['body'], $attachments,
                $options);
        }
    }

    function update($forms, $vars, &$errors) {
        global $thisstaff;


        if (!$forms || !$this->checkStaffPerm($thisstaff, Task::PERM_EDIT))
            return false;


        foreach ($forms as $form) {
            $form->setSource($vars);
            if (!$form->isValid(function($f) {
                return $f->isVisibleToStaff() && $f->isEditableToStaff();
            }, array('mode'=>'edit'))) {
                $errors = array_merge($errors, $form->errors());
            }
        }

        if ($errors)
            return false;

        // Update dynamic meta-data
        $changes = array();
        foreach ($forms as $f) {
            $changes += $f->getChanges();
            $f->save();
        }


        if ($vars['note']) {
            $_errors = array();
            $this->postNote(array(
                        'note' => $vars['note'],
                        'title' => _S('Task Updated'),
                        ),
                    $_errors,
                    $thisstaff);
        }

        $this->updated = SqlFunction::NOW();

        if ($changes)
            $this->logEvent('edited', array('fields' => $changes));

        Signal::send('model.updated', $this);
        return $this->save();
    }

    /* static routines */
    static function lookupIdByNumber($number) {

        if (($task = self::lookup(array('number' => $number))))
            return $task->getId();

    }

    static function isNumberUnique($number) {
        return !self::lookupIdByNumber($number);
    }

    static function create($vars=false) {
        global $thisstaff, $cfg;

        if (!is_array($vars)
                || !$thisstaff
                || !$thisstaff->hasPerm(Task::PERM_CREATE, false))
            return null;

        $task = new static(array(
            'flags' => self::ISOPEN,
            'object_id' => $vars['object_id'],
            'object_type' => $vars['object_type'],
            'number' => $cfg->getNewTaskNumber(),
            'created' => new SqlFunction('NOW'),
            'updated' => new SqlFunction('NOW'),
        ));

        if ($vars['internal_formdata']['dept_id'])
            $task->dept_id = $vars['internal_formdata']['dept_id'];
        if ($vars['internal_formdata']['duedate'])
	    $task->duedate = date('Y-m-d G:i', Misc::dbtime($vars['internal_formdata']['duedate']));

        if (!$task->save(true))
            return false;

        // Add dynamic data
        $task->addDynamicData($vars['default_formdata']);

        // Create a thread + message.
        $thread = TaskThread::create($task);
        $thread->addDescription($vars);


        $task->logEvent('created', null, $thisstaff);

        // Get role for the dept
        $role = $thisstaff->getRole($task->dept_id);
        // Assignment
        $assignee = $vars['internal_formdata']['assignee'];
        if ($assignee
                // skip assignment if the user doesn't have perm.
                && $role->hasPerm(Task::PERM_ASSIGN)) {
            $_errors = array();
            $assigneeId = sprintf('%s%d',
                    ($assignee  instanceof Staff) ? 's' : 't',
                    $assignee->getId());

            $form = AssignmentForm::instantiate(array('assignee' => $assigneeId));

            $task->assign($form, $_errors);
        }

        Signal::send('task.created', $task);

        return $task;
    }

    function delete($comments='') {
        global $ost, $thisstaff;

        $thread = $this->getThread();

        if (!parent::delete())
            return false;

        $thread->delete();

        Draft::deleteForNamespace('task.%.' . $this->getId());

        foreach (DynamicFormEntry::forObject($this->getId(), ObjectModel::OBJECT_TYPE_TASK) as $form)
            $form->delete();

        // Log delete
        $log = sprintf(__('Task #%1$s deleted by %2$s'),
                $this->getNumber(),
                $thisstaff ? $thisstaff->getName() : __('SYSTEM'));

        if ($comments)
            $log .= sprintf('<hr>%s', $comments);

        $ost->logDebug(
                sprintf( __('Task #%s deleted'), $this->getNumber()),
                $log);

        return true;

    }

    static function __loadDefaultForm() {

        require_once INCLUDE_DIR.'class.i18n.php';

        $i18n = new Internationalization();
        $tpl = $i18n->getTemplate('form.yaml');
        foreach ($tpl->getData() as $f) {
            if ($f['type'] == ObjectModel::OBJECT_TYPE_TASK) {
                $form = DynamicForm::create($f);
                $form->save();
                break;
            }
        }
    }

    /* Quick staff's stats */
    static function getStaffStats($staff) {
        global $cfg;

        /* Unknown or invalid staff */
        if (!$staff
                || (!is_object($staff) && !($staff=Staff::lookup($staff)))
                || !$staff->isStaff())
            return null;

        $where = array('(task.staff_id='.db_input($staff->getId())
                    .sprintf(' AND task.flags & %d != 0 ', TaskModel::ISOPEN)
                    .') ');
        $where2 = '';

        if(($teams=$staff->getTeams()))
            $where[] = ' ( task.team_id IN('.implode(',', db_input(array_filter($teams)))
                        .') AND '
                        .sprintf('task.flags & %d != 0 ', TaskModel::ISOPEN)
                        .')';

        if(!$staff->showAssignedOnly() && ($depts=$staff->getDepts())) //Staff with limited access just see Assigned tasks.
            $where[] = 'task.dept_id IN('.implode(',', db_input($depts)).') ';

        $where = implode(' OR ', $where);
        if ($where) $where = 'AND ( '.$where.' ) ';

        $sql =  'SELECT \'open\', count(task.id ) AS tasks '
                .'FROM ' . TASK_TABLE . ' task '
                . sprintf(' WHERE task.flags & %d != 0 ', TaskModel::ISOPEN)
                . $where . $where2

                .'UNION SELECT \'overdue\', count( task.id ) AS tasks '
                .'FROM ' . TASK_TABLE . ' task '
                . sprintf(' WHERE task.flags & %d != 0 ', TaskModel::ISOPEN)
                . sprintf(' AND task.flags & %d != 0 ', TaskModel::ISOVERDUE)
                . $where

                .'UNION SELECT \'assigned\', count( task.id ) AS tasks '
                .'FROM ' . TASK_TABLE . ' task '
                . sprintf(' WHERE task.flags & %d != 0 ', TaskModel::ISOPEN)
                .'AND task.staff_id = ' . db_input($staff->getId()) . ' '
                . $where

                .'UNION SELECT \'closed\', count( task.id ) AS tasks '
                .'FROM ' . TASK_TABLE . ' task '
                . sprintf(' WHERE task.flags & %d = 0 ', TaskModel::ISOPEN)
                . $where;

        $res = db_query($sql);
        $stats = array();
        while ($row = db_fetch_row($res))
            $stats[$row[0]] = $row[1];

        return $stats;
    }

    static function getAgentActions($agent, $options=array()) {
        if (!$agent)
            return;

        require STAFFINC_DIR.'templates/tasks-actions.tmpl.php';
    }
}


class TaskCData extends VerySimpleModel {
    static $meta = array(
        'pk' => array('task_id'),
        'table' => TASK_CDATA_TABLE,
        'joins' => array(
            'task' => array(
                'constraint' => array('task_id' => 'TaskModel.task_id'),
            ),
        ),
    );
}


class TaskForm extends DynamicForm {
    static $instance;
    static $defaultForm;
    static $internalForm;

    static $forms;

    static $cdata = array(
            'table' => TASK_CDATA_TABLE,
            'object_id' => 'task_id',
            'object_type' => ObjectModel::OBJECT_TYPE_TASK,
        );

    static function objects() {
        $os = parent::objects();
        return $os->filter(array('type'=>ObjectModel::OBJECT_TYPE_TASK));
    }

    static function getDefaultForm() {
        if (!isset(static::$defaultForm)) {
            if (($o = static::objects()) && $o[0])
                static::$defaultForm = $o[0];
        }

        return static::$defaultForm;
    }

    static function getInstance($object_id=0, $new=false) {
        if ($new || !isset(static::$instance))
            static::$instance = static::getDefaultForm()->instanciate();

        static::$instance->object_type = ObjectModel::OBJECT_TYPE_TASK;

        if ($object_id)
            static::$instance->object_id = $object_id;

        return static::$instance;
    }

    static function getInternalForm($source=null, $options=array()) {
        if (!isset(static::$internalForm))
            static::$internalForm = new TaskInternalForm($source, $options);

        return static::$internalForm;
    }
}

class TaskInternalForm
extends AbstractForm {
    static $layout = 'GridFormLayout';

    function buildFields() {

        $fields = array(
                'dept_id' => new DepartmentField(array(
                    'id'=>1,
                    'label' => __('Department'),
                    'required' => true,
                    'layout' => new GridFluidCell(6),
                    )),
                'assignee' => new AssigneeField(array(
                    'id'=>2,
                    'label' => __('Assignee'),
                    'required' => false,
                    'layout' => new GridFluidCell(6),
                    )),
                'duedate'  =>  new DatetimeField(array(
                    'id' => 3,
                    'label' => __('Due Date'),
                    'required' => false,
                    'configuration' => array(
                        'min' => Misc::gmtime(),
                        'time' => true,
                        'gmt' => false,
                        'future' => true,
                        ),
                    )),

            );

        $mode = @$this->options['mode'];
        if ($mode && $mode == 'edit') {
            unset($fields['dept_id']);
            unset($fields['assignee']);
        }

        return $fields;
    }
}

// Task thread class
class TaskThread extends ObjectThread {

    function addDescription($vars, &$errors=array()) {

        $vars['threadId'] = $this->getId();
        $vars['message'] = $vars['description'];
        unset($vars['description']);
        return MessageThreadEntry::add($vars, $errors);
    }

    static function create($task=false) {
        assert($task !== false);

        $id = is_object($task) ? $task->getId() : $task;
        $thread = parent::create(array(
                    'object_id' => $id,
                    'object_type' => ObjectModel::OBJECT_TYPE_TASK
                    ));
        if ($thread->save())
            return $thread;
    }

}
?>