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if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$matches=Filter::getSupportedMatches();
$match_types=Filter::getSupportedMatchTypes();
$info=array();
$qstr='';
if($filter && $_REQUEST['a']!='add'){
$title='Update Filter';
$action='update';
$submit_text='Save Changes';
$info=array_merge($filter->getInfo(),$filter->getFlatRules());
$info['id']=$filter->getId();
$qstr.='&id='.$filter->getId();
}else {
$title='Add New Filter';
$action='add';
$submit_text='Add Filter';
$info['isactive']=isset($info['isactive'])?$info['isactive']:0;
$qstr.='&a='.urlencode($_REQUEST['a']);
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="filters.php?<?php echo $qstr; ?>" method="post" id="save">
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
<em>Filters are executed based on execution order. Filter can target specific ticket source.</em>
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</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180" class="required">
Filter Name:
</td>
<td>
<input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
<span class="error">* <?php echo $errors['name']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
Execution Order:
</td>
<td>
<input type="text" size="6" name="execorder" value="<?php echo $info['execorder']; ?>">
<em>(1...99 )</em>
<span class="error">* <?php echo $errors['execorder']; ?></span>
<input type="checkbox" name="stop_onmatch" value="1" <?php echo $info['stop_onmatch']?'checked="checked"':''; ?> >
<strong>Stop</strong> processing further on match!
</td>
</tr>
<tr>
<td width="180" class="required">
Filter Status:
</td>
<td>
<input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
<input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
<span class="error">* </span>
</td>
</tr>
<tr>
<td width="180" class="required">
Target:
<option value="">— Select a Target ‐</option>
<?php
foreach(Filter::getTargets() as $k => $v) {
echo sprintf('<option value="%s" %s>%s</option>',
$k, (($k==$info['target'])?'selected="selected"':''), $v);
}
$sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
if(($res=db_query($sql)) && db_num_rows($res)) {
echo '<OPTGROUP label="Specific System Email">';
while(list($id,$email,$name)=db_fetch_row($res)) {
$selected=($info['email_id'] && $id==$info['email_id'])?'selected="selected"':'';
if($name)
$email=Format::htmlchars("$name <$email>");
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email);
}
<span class="error">* <?php echo $errors['target']; ?></span>
<em><strong>Filter Rules</strong>: Rules are applied based on the criteria. <span class="error">* <?php echo $errors['rules']; ?></span></em>
</th>
</tr>
<tr>
<td colspan=2>
<em>Rules Matching Criteria:</em>
<input type="radio" name="match_all_rules" value="1" <?php echo $info['match_all_rules']?'checked="checked"':''; ?>>Match All
<input type="radio" name="match_all_rules" value="0" <?php echo !$info['match_all_rules']?'checked="checked"':''; ?>>Match Any
<span class="error">* </span>
<em>(case-insensitive comparison)</em>
</td>
</tr>
<?php
$n=($filter?$filter->getNumRules():0)+2; //2 extra rules of unlimited.
for($i=1; $i<=$n; $i++){ ?>
<tr id="r<?php echo $i; ?>">
<td colspan="2">
<select name="rule_w<?php echo $i; ?>">
<option value="">— Select One ‐</option>
<?php
foreach($matches as $k=>$v){
$sel=($info["rule_w$i"]==$k)?'selected="selected"':'';
echo sprintf('<option value="%s" %s>%s</option>',$k,$sel,$v);
}
?>
</select>
<select name="rule_h<?php echo $i; ?>">
<option value="0">— Select One ‐</option>
<?php
foreach($match_types as $k=>$v){
$sel=($info["rule_h$i"]==$k)?'selected="selected"':'';
echo sprintf('<option value="%s" %s>%s</option>',$k,$sel,$v);
}
?>
</select>
<input type="text" size="30" name="rule_v<?php echo $i; ?>" value="<?php echo $info["rule_v$i"]; ?>">
<span class="error"> <?php echo $errors["rule_$i"]; ?></span>
</div>
if($info["rule_w$i"] || $info["rule_h$i"] || $info["rule_v$i"]){ ?>
<div style="float:right;text-align:right;padding-right:20px;"><a href="#" class="clearrule">(clear)</a></div>
<?php
} ?>
<div class="clear"></div>
</td>
</tr>
<?php
if($i>=25) //Hardcoded limit of 25 rules...also see class.filter.php
break;
} ?>
<tr>
<th colspan="2">
<em><strong>Filter Actions</strong>: Can be overridden by other filters depending on processing order. </em>
<input type="checkbox" name="reject_ticket" value="1" <?php echo $info['reject_ticket']?'checked="checked"':''; ?> >
<strong><font class="error">Reject Ticket</font></strong> <em>(All other actions and filters are ignored)</em>
</td>
</tr>
<tr>
<td width="180">
Reply-To Email:
</td>
<td>
<input type="checkbox" name="use_replyto_email" value="1" <?php echo $info['use_replyto_email']?'checked="checked"':''; ?> >
<strong>Use</strong> Reply-To Email <em>(if available)</em>
</td>
</tr>
<tr>
<td width="180">
Ticket auto-response:
</td>
<td>
<input type="checkbox" name="disable_autoresponder" value="1" <?php echo $info['disable_autoresponder']?'checked="checked"':''; ?> >
<strong>Disable</strong> auto-response. <em>(Override Dept. settings)</em>
<tr>
<td width="180">
Canned Response:
</td>
<td>
<select name="canned_response_id">
<option value="">— None —</option>
<?php
$sql='SELECT canned_id,title FROM '.CANNED_TABLE
.' WHERE isenabled ORDER by title';
if ($res=db_query($sql)) {
while (list($id,$title)=db_fetch_row($res)) {
$selected=($info['canned_response_id'] &&
$id==$info['canned_response_id'])
? 'selected="selected"' : '';
echo sprintf('<option value="%d" %s>%s</option>',
$id, $selected, $title);
}
}
?>
</select>
<em>(Automatically respond with this canned response)</em>
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<tr>
<td width="180">
Department:
</td>
<td>
<select name="dept_id">
<option value="">— Default —</option>
<?php
$sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error">* <?php echo $errors['dept_id']; ?></span>
</td>
</tr>
<tr>
<td width="180">
Priority:
</td>
<td>
<select name="priority_id">
<option value="">— Default —</option>
<?php
$sql='SELECT priority_id,priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['priority_id'] && $id==$info['priority_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error">* <?php echo $errors['priority_id']; ?></span>
<em>(Overrides department's priority)</em>
</td>
</tr>
<tr>
<td width="180">
SLA Plan:
</td>
<td>
<select name="sla_id">
<option value="0">— System Default —</option>
if($slas=SLA::getSLAs()) {
foreach($slas as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['sla_id']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<span class="error"> <?php echo $errors['sla_id']; ?></span>
<em>(Overrides department's SLA)</em>
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</td>
</tr>
<tr>
<td width="180">
Auto-assign To:
</td>
<td>
<select name="assign">
<option value="0">— Unassigned —</option>
<?php
$sql=' SELECT staff_id,CONCAT_WS(", ",lastname,firstname) as name '.
' FROM '.STAFF_TABLE.' WHERE isactive=1 ORDER BY name';
if(($res=db_query($sql)) && db_num_rows($res)){
echo '<OPTGROUP label="Staff Members">';
while (list($id,$name) = db_fetch_row($res)){
$k="s$id";
$selected = ($info['assign']==$k || $info['staff_id']==$id)?'selected="selected"':'';
?>
<option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
<?php }
echo '</OPTGROUP>';
}
$sql='SELECT team_id, name FROM '.TEAM_TABLE.' WHERE isenabled=1';
if(($res=db_query($sql)) && db_num_rows($res)){
echo '<OPTGROUP label="Teams">';
while (list($id,$name) = db_fetch_row($res)){
$k="t$id";
$selected = ($info['assign']==$k || $info['team_id']==$id)?'selected="selected"':'';
?>
<option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
<?php
}
echo '</OPTGROUP>';
}
?>
</select>
<span class="error"> <?php echo $errors['assign']; ?></span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Admin Notes</strong>: Internal notes. </em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="notes" cols="21" rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:225px;">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="Reset">
<input type="button" name="cancel" value="Cancel" onclick='window.location.href="filters.php"'>
</p>
</form>