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<html>
<head>
<style type="text/css">
@page {
header: html_def;
footer: html_def;
margin: 15mm;
margin-top: 30mm;
margin-bottom: 22mm;
}
.logo {
max-width: 220px;
max-height: 71px;
width: auto;
height: auto;
margin: 0;
}
#ticket_thread .message,
#ticket_thread .response,
#ticket_thread .note {
margin-top:10px;
border:1px solid #aaa;
border-bottom:2px solid #aaa;
}
#ticket_thread .header {
text-align:left;
border-bottom:1px solid #aaa;
padding:3px;
width: 100%;
table-layout: fixed;
}
#ticket_thread .message .header {
background:#C3D9FF;
}
#ticket_thread .response .header {
background:#FFE0B3;
}
#ticket_thread .note .header {
background:#FFE;
}
#ticket_thread .info {
padding:5px;
background: snow;
border-top: 0.3mm solid #ccc;
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}
table.meta-data {
width: 100%;
}
table.custom-data {
margin-top: 10px;
}
table.custom-data th {
width: 25%;
}
table.custom-data th,
table.meta-data th {
text-align: right;
background-color: #ddd;
padding: 3px 8px;
}
table.meta-data td {
padding: 3px 8px;
}
.faded {
color:#666;
}
.pull-left {
float: left;
}
.pull-right {
float: right;
}
.flush-right {
text-align: right;
}
.flush-left {
text-align: left;
}
.ltr {
direction: ltr;
unicode-bidi: embed;
}
.headline {
border-bottom: 2px solid black;
font-weight: bold;
}
div.hr {
border-top: 0.2mm solid #bbb;
margin: 0.5mm 0;
font-size: 0.0001em;
}
.thread-entry, .thread-body {
page-break-inside: avoid;
}
<?php include ROOT_DIR . 'css/thread.css'; ?>
</style>
</head>
<body>
<htmlpageheader name="def" style="display:none">
<?php if ($logo = $cfg->getClientLogo()) { ?>
<img src="cid:<?php echo $logo->getKey(); ?>" class="logo"/>
<?php } else { ?>
<img src="<?php echo INCLUDE_DIR . 'fpdf/print-logo.png'; ?>" class="logo"/>
<?php } ?>
<div class="hr"> </div>
<table><tr>
<td class="flush-left"><?php echo (string) $ost->company; ?></td>
<td class="flush-right"><?php echo Format::daydatetime(Misc::gmtime()); ?></td>
</tr></table>
</htmlpageheader>
<htmlpagefooter name="def" style="display:none">
<table width="100%"><tr><td class="flush-left">
Ticket #<?php echo $ticket->getNumber(); ?> printed by
<?php echo $thisstaff->getUserName(); ?> on
<?php echo Format::daydatetime(Misc::gmtime()); ?>
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</td>
<td class="flush-right">
Page {PAGENO}
</td>
</tr></table>
</htmlpagefooter>
<!-- Ticket metadata -->
<h1>Ticket #<?php echo $ticket->getNumber(); ?></h1>
<table class="meta-data" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<th><?php echo __('Status'); ?></th>
<td><?php echo $ticket->getStatus(); ?></td>
<th><?php echo __('Name'); ?></th>
<td><?php echo $ticket->getOwner()->getName(); ?></td>
</tr>
<tr>
<th><?php echo __('Priority'); ?></th>
<td><?php echo $ticket->getPriority(); ?></td>
<th><?php echo __('Email'); ?></th>
<td><?php echo $ticket->getEmail(); ?></td>
</tr>
<tr>
<th><?php echo __('Department'); ?></th>
<td><?php echo $ticket->getDept(); ?></td>
<th><?php echo __('Phone'); ?></th>
<td><?php echo $ticket->getPhoneNumber(); ?></td>
</tr>
<tr>
<th><?php echo __('Create Date'); ?></th>
<td><?php echo Format::datetime($ticket->getCreateDate()); ?></td>
<th><?php echo __('Source'); ?></th>
<td><?php echo $ticket->getSource(); ?></td>
</tr>
</tbody>
<tbody>
<tr><td colspan="4" class="spacer"> </td></tr>
</tbody>
<tbody>
<tr>
<th><?php echo __('Assigned To'); ?></th>
<td><?php echo $ticket->getAssigned(); ?></td>
<th><?php echo __('Help Topic'); ?></th>
<td><?php echo $ticket->getHelpTopic(); ?></td>
</tr>
<tr>
<th><?php echo __('SLA Plan'); ?></th>
<td><?php if ($sla = $ticket->getSLA()) echo $sla->getName(); ?></td>
<th><?php echo __('Last Response'); ?></th>
<td><?php echo Format::datetime($ticket->getLastResponseDate()); ?></td>
</tr>
<tr>
<th><?php echo __('Due Date'); ?></th>
<td><?php echo Format::datetime($ticket->getEstDueDate()); ?></td>
<th><?php echo __('Last Message'); ?></th>
<td><?php echo Format::datetime($ticket->getLastMessageDate()); ?></td>
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</tr>
</tbody>
</table>
<!-- Custom Data -->
<?php
foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
// Skip core fields shown earlier in the ticket view
// TODO: Rewrite getAnswers() so that one could write
// ->getAnswers()->filter(not(array('field__name__in'=>
// array('email', ...))));
$answers = array_filter($form->getAnswers(), function ($a) {
return !in_array($a->getField()->get('name'),
array('email','subject','name','priority'));
});
if (count($answers) == 0)
continue;
?>
<table class="custom-data" cellspacing="0" cellpadding="4" width="100%" border="0">
<tr><td colspan="2" class="headline flush-left"><?php echo $form->getTitle(); ?></th></tr>
<?php foreach($answers as $a) {
if (!($v = $a->display())) continue; ?>
<tr>
<th><?php
echo $a->getField()->get('label');
?>:</th>
<td><?php
echo $v;
?></td>
</tr>
<?php } ?>
</table>
<?php
$idx++;
} ?>
<!-- Ticket Thread -->
<h2><?php echo $ticket->getSubject(); ?></h2>
<div id="ticket_thread">
<?php
$types = array('M', 'R');
if ($this->includenotes)
$types[] = 'N';
if ($thread = $ticket->getThreadEntries($types)) {
$threadTypes=array('M'=>'message','R'=>'response', 'N'=>'note');
foreach ($thread as $entry) { ?>
<div class="thread-entry <?php echo $threadTypes[$entry['thread_type']]; ?>">
<table class="header" style="width:100%"><tr><td>
<span><?php
echo Format::datetime($entry['created']);?></span>
<span style="padding:0 1em" class="faded title"><?php
echo Format::truncate($entry['title'], 100); ?></span>
</td>
<td class="flush-right faded title" style="white-space:no-wrap">
<?php
echo Format::htmlchars($entry['name'] ?: $entry['poster']); ?></span>
</td>
</tr></table>
<div class="thread-body">
<div><?php echo $entry['body']->display('pdf'); ?></div>
<?php
&& ($tentry = $ticket->getThreadEntry($entry['id']))
&& ($files = $tentry->getAttachments())) { ?>
<div class="info">
<?php foreach ($files as $F) { ?>
<div>
<span><?php echo $F['name']; ?></span>
<span class="faded">(<?php echo Format::file_size($F['size']); ?>)</span>
</div>
<?php } ?>
</div>
<?php } ?>
</div>
</div>
<?php }
} ?>
</div>
</body>
</html>