Newer
Older
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
<?php
/*********************************************************************
ajax.content.php
AJAX interface for content fetching...allowed methods.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2012 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
if(!defined('INCLUDE_DIR')) die('!');
class ContentAjaxAPI extends AjaxController {
function log($id) {
if($id && ($log=Log::lookup($id))) {
$content=sprintf('<div style="width:500px;"> <strong>%s</strong><br><p>%s</p>
<hr><strong>Log Date:</strong> <em>%s</em> <strong>IP Address:</strong> <em>%s</em></div>',
$log->getTitle(),
Format::display(str_replace(',',', ',$log->getText())),
Format::db_daydatetime($log->getCreateDate()),
$log->getIP());
}else {
$content='<div style="width:295px;"> <strong>Error:</strong>Unknown or invalid log ID</div>';
}
return $content;
}
function ticket_variables() {
$content='<div style="width:600px;">
<h2>Ticket Variables</h2>
Please note that non-base variables depends on the context of use.
<br>
<table width="100%" border="0" cellspacing=1 cellpadding=2>
<tr><td width="50%" valign="top"><b>Base Variables</b></td><td><b>Other Variables</b></td></tr>
<tr>
<td width="50%" valign="top">
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td width="100">%id</td><td>Ticket ID (internal ID)</td></tr>
<tr><td>%ticket</td><td>Ticket number (external ID)</td></tr>
<tr><td>%email</td><td>Email address</td></tr>
<tr><td>%name</td><td>Full name</td></tr>
<tr><td>%subject</td><td>Subject</td></tr>
<tr><td>%topic</td><td>Help topic (web only)</td></tr>
<tr><td>%phone</td><td>Phone number | ext</td></tr>
<tr><td>%status</td><td>Status</td></tr>
<tr><td>%priority</td><td>Priority</td></tr>
<tr><td>%dept</td><td>Department</td></tr>
<tr><td>%assigned</td><td>Assigned staff or team (if any)</td></tr>
<tr><td>%createdate</td><td>Date created</td></tr>
<tr><td>%duedate</td><td>Due date</td></tr>
<tr><td>%closedate</td><td>Date closed</td></tr>
</table>
</td>
<td valign="top">
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td width="100">%message</td><td>Message (incoming)</td></tr>
<tr><td>%response</td><td>Response (outgoing)</td></tr>
<tr><td>%note</td><td>Internal/transfer note</td></tr>
<tr><td>%staff</td><td>Staff\'s name (alert/notices)</td></tr>
<tr><td>%assignee</td><td>Assigned staff</td></tr>
<tr><td>%assigner</td><td>Staff assigning the ticket</td></tr>
<tr><td>%url</td><td>osTicket\'s base url (FQDN)</td></tr>
</table>
</td>
</tr>
</table>
</div>';
return $content;
}
}
?>