ticket.overlimit.yaml

#
# Email template: ticket.overlimit.yaml
#
# Sent to users when they have exceeded the maximum open ticket limit. The
# limit is configurable in the Admin Panel, and is defined by the number of
# tickets open by a particular email address.
#
---
notes: |
    Sent to users when they have exceeded the maximum open ticket limit. The
    limit is configurable in the Admin Panel, and is defined by the number
    of tickets open by a particular email address.

subject: |
    Open Tickets Limit Reached
body: |
    <h3><strong>Dear %{ticket.name.first},</strong></h3>
    You have reached the maximum number of open tickets allowed. To be able
    to open another ticket, one of your pending tickets must be closed. To
    update or add comments to an open ticket simply <a
    href="%{url}/tickets.php?e=%{ticket.email}">login to our helpdesk</a>.
    <br>
    <br>
    Thank you,<br/>
    Support Ticket System