class.ticket.php

<?php
/*********************************************************************
    class.ticket.php

    The most important class! Don't play with fire please.

    Peter Rotich <peter@osticket.com>
    Copyright (c)  2006-2013 osTicket
    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
include_once(INCLUDE_DIR.'class.thread.php');
include_once(INCLUDE_DIR.'class.staff.php');
include_once(INCLUDE_DIR.'class.client.php');
include_once(INCLUDE_DIR.'class.team.php');
include_once(INCLUDE_DIR.'class.email.php');
include_once(INCLUDE_DIR.'class.dept.php');
include_once(INCLUDE_DIR.'class.topic.php');
include_once(INCLUDE_DIR.'class.lock.php');
include_once(INCLUDE_DIR.'class.file.php');
include_once(INCLUDE_DIR.'class.attachment.php');
include_once(INCLUDE_DIR.'class.banlist.php');
include_once(INCLUDE_DIR.'class.template.php');
include_once(INCLUDE_DIR.'class.variable.php');
include_once(INCLUDE_DIR.'class.priority.php');
include_once(INCLUDE_DIR.'class.sla.php');
include_once(INCLUDE_DIR.'class.canned.php');
require_once(INCLUDE_DIR.'class.dynamic_forms.php');
require_once(INCLUDE_DIR.'class.user.php');
require_once(INCLUDE_DIR.'class.collaborator.php');
require_once(INCLUDE_DIR.'class.task.php');
require_once(INCLUDE_DIR.'class.faq.php');

class TicketModel extends VerySimpleModel {
    static $meta = array(
        'table' => TICKET_TABLE,
        'pk' => array('ticket_id'),
        'joins' => array(
            'user' => array(
                'constraint' => array('user_id' => 'User.id')
            ),
            'collaborators' => array(
                'reverse' => 'TicketCollaborator.ticket',
                'null' => true,
            ),
            'status' => array(
                'constraint' => array('status_id' => 'TicketStatus.id')
            ),
            'lock' => array(
                'reverse' => 'TicketLock.ticket',
                'list' => false,
                'null' => true,
            ),
            'dept' => array(
                'constraint' => array('dept_id' => 'Dept.id'),
            ),
            'sla' => array(
                'constraint' => array('sla_id' => 'SlaModel.id'),
                'null' => true,
            ),
            'staff' => array(
                'constraint' => array('staff_id' => 'Staff.staff_id'),
                'null' => true,
            ),
            'team' => array(
                'constraint' => array('team_id' => 'Team.team_id'),
                'null' => true,
            ),
            'topic' => array(
                'constraint' => array('topic_id' => 'Topic.topic_id'),
                'null' => true,
            ),
            'cdata' => array(
                'reverse' => 'TicketCData.ticket',
                'list' => false,
            ),
        )
    );

    function getId() {
        return $this->ticket_id;
    }

    function getEffectiveDate() {
         return Format::datetime(max(
             strtotime($this->lastmessage),
             strtotime($this->closed),
             strtotime($this->reopened),
             strtotime($this->created)
         ));
    }

    function delete() {

        if (($ticket=Ticket::lookup($this->getId())) && @$ticket->delete())
            return true;

        return false;
    }

    static function registerCustomData(DynamicForm $form) {
        if (!isset(static::$meta['joins']['cdata+'.$form->id])) {
            $cdata_class = <<<EOF
class DynamicForm{$form->id} extends DynamicForm {
    static function getInstance() {
        static \$instance;
        if (!isset(\$instance))
            \$instance = static::lookup({$form->id});
        return \$instance;
    }
}
class TicketCdataForm{$form->id} {
    static \$meta = array(
        'view' => true,
        'pk' => array('ticket_id'),
        'joins' => array(
            'ticket' => array(
                'constraint' => array('ticket_id' => 'TicketModel.ticket_id'),
            ),
        )
    );
    static function getQuery(\$compiler) {
        return '('.DynamicForm{$form->id}::getCrossTabQuery('T', 'ticket_id').')';
    }
}
EOF;
            eval($cdata_class);
            static::$meta['joins']['cdata+'.$form->id] = array(
                'reverse' => 'TicketCdataForm'.$form->id.'.ticket',
                'null' => true,
            );
            // This may be necessary if the model has already been inspected
            if (static::$meta instanceof ModelMeta)
                static::$meta->processJoin(static::$meta['joins']['cdata+'.$form->id]);
        }
    }
}

class TicketCData extends VerySimpleModel {
    static $meta = array(
        'pk' => array('ticket_id'),
        'joins' => array(
            'ticket' => array(
                'constraint' => array('ticket_id' => 'TicketModel.ticket_id'),
            ),
            ':priority' => array(
                'constraint' => array('priority' => 'Priority.priority_id'),
                'null' => true,
            ),
        ),
    );
}
TicketCData::$meta['table'] = TABLE_PREFIX . 'ticket__cdata';


class Ticket {

    var $id;
    var $number;

    var $ht;

    var $lastMsgId;

    var $status;
    var $dept;  //Dept obj
    var $sla;   // SLA obj
    var $staff; //Staff obj
    var $client; //Client Obj
    var $team;  //Team obj
    var $topic; //Topic obj
    var $tlock; //TicketLock obj

    var $thread; //Thread obj.

    function Ticket($id) {
        $this->id = 0;
        $this->load($id);
    }

    function load($id=0) {

        if (!$id && !($id=$this->getId()))
            return false;

        $sql='SELECT  ticket.*, thread.id as thread_id, lock_id, dept.name as dept_name '
            .' ,count(distinct attach.id) as attachments'
            .' ,count(distinct task.id) as tasks'
            .' FROM '.TICKET_TABLE.' ticket '
            .' LEFT JOIN '.DEPT_TABLE.' dept ON (ticket.dept_id=dept.id) '
            .' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) '
            .' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock
                ON ( ticket.ticket_id=tlock.ticket_id AND tlock.expire>NOW()) '
            .' LEFT JOIN '.TASK_TABLE.' task
                ON ( task.object_id = ticket.ticket_id AND task.object_type="T" ) '
            .' LEFT JOIN '.THREAD_TABLE.' thread