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osTicket
========
osTicket is a widely-used open source support ticket system. It seamlessly
integrates inquiries created via email, phone and web-based forms into a
simple easy-to-use multi-user web interface. Manage, organize and archive
all your support requests and responses in one place while providing your
customers with accountability and responsiveness they deserve.
How osTicket works for you
--------------------------
1. Users create tickets via your website, email, or phone
1. Incoming tickets are saved and assigned to agents
1. Agents help your users resolve their issues
osTicket is an attractive alternative to higher-cost and complex customer
support systems; simple, lightweight, reliable, open source, web-based and
easy to setup and use. The best part is, it's completely free.
Installation
------------
Download the
[source](./zipball/master) from
the GitHub page. Follow the instructions for installation on the osTicket
[wiki](http://osticket.com/wiki/Installation).
Help
----
Visit the [wiki](http://osticket.com/wiki/Home) or the
[forum](http://osticket.com/forums/). And if you'd like professional help
managing your osTicket installation,
[commercial support](http://osticket.com/support/) is available.
Contributing
------------
Create your own fork of the project and use
[git-flow](https://github.com/nvie/gitflow) to create a new feature. Once
the feature is published in your fork, send a pull request to begin the
conversation of integrating your new feature into osTicket.