ticket-view.inc.php

            '<b>'.Format::htmlchars($ticket->getName()).'</b>', Format::htmlchars($ticket->getEmail())); ?>
        </span>
        <?php echo sprintf(__('Are you sure want to <b>change</b> ticket owner to %s?'),
            '<b><span id="newuser">this guy</span></b>'); ?>
    </p>
    <p class="confirm-action" style="display:none;" id="delete-confirm">
        <font color="red"><strong><?php echo __('Are you sure you want to DELETE this ticket?');?></strong></font>
        <br><br><?php echo __('Deleted tickets CANNOT be recovered, including any associated attachments.');?>
    </p>
    <div><?php echo __('Please confirm to continue.');?></div>
    <form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="confirm-form" name="confirm-form">
        <?php csrf_token(); ?>
        <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
        <input type="hidden" name="a" value="process">
        <input type="hidden" name="do" id="action" value="">
        <hr style="margin-top:1em"/>
        <p class="full-width">
            <span class="buttons pull-left">
                <input type="button" value="<?php echo __('Cancel');?>" class="close">
            </span>
            <span class="buttons pull-right">
                <input type="submit" value="<?php echo __('OK');?>">
            </span>
         </p>
    </form>
    <div class="clear"></div>
</div>
<script type="text/javascript">
$(function() {
    $(document).on('click', 'a.change-user', function(e) {
        e.preventDefault();
        var tid = <?php echo $ticket->getOwnerId(); ?>;
        var cid = <?php echo $ticket->getOwnerId(); ?>;
        var url = 'ajax.php/'+$(this).attr('href').substr(1);
        $.userLookup(url, function(user) {
            if(cid!=user.id
                    && $('.dialog#confirm-action #changeuser-confirm').length) {
                $('#newuser').html(user.name +' &lt;'+user.email+'&gt;');
                $('.dialog#confirm-action #action').val('changeuser');
                $('#confirm-form').append('<input type=hidden name=user_id value='+user.id+' />');
                $('#overlay').show();
                $('.dialog#confirm-action .confirm-action').hide();
                $('.dialog#confirm-action p#changeuser-confirm')
                .show()
                .parent('div').show().trigger('click');
            }
        });
    });
});
</script>