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<form action="settings.php?t=alerts" method="post" id="save">
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<input type="hidden" name="t" value="alerts" >
<table class="form_table settings_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4>Alerts and Notices Setting</h4>
<em>Alerts sent to staff on ticket "events". Staff assignment takes precedence over team assignment.</em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="160">New Ticket Alert:</td>
<td>
<input type="radio" name="ticket_alert_active" value="1" <?php echo $config['ticket_alert_active']?'checked':''; ?> />Enable
<input type="radio" name="ticket_alert_active" value="0" <?php echo !$config['ticket_alert_active']?'checked':''; ?> />Disable
<em>Alert sent out on new tickets <font class="error"> <?php echo $errors['ticket_alert_active']; ?></font></em><br>
<strong>Recipients</strong>:
<input type="checkbox" name="ticket_alert_admin" <?php echo $config['ticket_alert_admin']?'checked':''; ?>> Admin Email
<input type="checkbox" name="ticket_alert_dept_manager" <?php echo $config['ticket_alert_dept_manager']?'checked':''; ?>> Department Manager
<input type="checkbox" name="ticket_alert_dept_members" <?php echo $config['ticket_alert_dept_members']?'checked':''; ?>> Department Members (spammy)
</td>
</tr>
<tr>
<td width="160">New Message Alert:</td>
<td>
<input type="radio" name="message_alert_active" value="1" <?php echo $config['message_alert_active']?'checked':''; ?> />Enable
<input type="radio" name="message_alert_active" value="0" <?php echo !$config['message_alert_active']?'checked':''; ?> />Disable
<em>Alert sent out when a new message is appended to an existing ticket <font class="error"> <?php echo $errors['message_alert_active']; ?></font></em><br>
<strong>Recipients</strong>:
<input type="checkbox" name="message_alert_laststaff" <?php echo $config['message_alert_laststaff']?'checked':''; ?>> Last Respondent
<input type="checkbox" name="message_alert_assigned" <?php echo $config['message_alert_assigned']?'checked':''; ?>> Assigned Staff
<input type="checkbox" name="message_alert_dept_manager" <?php echo $config['message_alert_dept_manager']?'checked':''; ?>> Department Manager (spammy)
</td>
</tr>
<tr>
<td width="160">New Internal Note Alert:</td>
<td>
<input type="radio" name="note_alert_active" value="1" <?php echo $config['note_alert_active']?'checked':''; ?> />Enable
<input type="radio" name="note_alert_active" value="0" <?php echo !$config['note_alert_active']?'checked':''; ?> />Disable
<em>Alert sent out when a new internal note is posted <font class="error"> <?php echo $errors['note_alert_active']; ?></font></em><br>
<strong>Recipients</strong>:
<input type="checkbox" name="note_alert_laststaff" <?php echo $config['note_alert_laststaff']?'checked':''; ?>> Last Respondent
<input type="checkbox" name="note_alert_assigned" <?php echo $config['note_alert_assigned']?'checked':''; ?>> Assigned Staff
<input type="checkbox" name="note_alert_dept_manager" <?php echo $config['note_alert_dept_manager']?'checked':''; ?>> Department Manager (spammy)
</td>
</tr>
<tr>
<td width="160">Ticket Assignment Alert:</td>
<td>
<input name="assigned_alert_active" value="1" checked="checked" type="radio">Enable
<input name="assigned_alert_active" value="0" type="radio">Disable
<em>Alert sent out to staff on ticket assignment <font class="error"> <?php echo $errors['assigned_alert_active']; ?></font></em><br>
<strong>Recipients</strong>:
<input type="checkbox" name="assigned_alert_staff" <?php echo $config['assigned_alert_staff']?'checked':''; ?>> Assigned Staff
<input type="checkbox"name="assigned_alert_team_lead" <?php echo $config['assigned_alert_team_lead']?'checked':''; ?>>Team Lead (Team assignment)
<input type="checkbox"name="assigned_alert_team_members" <?php echo $config['assigned_alert_team_members']?'checked':''; ?>>
Team Members (spammy)
</td>
</tr>
<tr>
<td width="160">Ticket Transfer Alert:</td>
<td>
<input type="radio" name="transfer_alert_active" value="1" <?php echo $config['transfer_alert_active']?'checked':''; ?> />Enable
<input type="radio" name="transfer_alert_active" value="0" <?php echo !$config['transfer_alert_active']?'checked':''; ?> />Disable
<em>Alert sent out to staff on ticket transfer <font class="error">
<?php echo $errors['alert_alert_active']; ?></font></em><br>
<strong>Recipients</strong>:
<input type="checkbox" name="transfer_alert_assigned" <?php echo $config['transfer_alert_assigned']?'checked':''; ?>> Assigned Staff/Team
<input type="checkbox" name="transfer_alert_dept_manager" <?php echo $config['transfer_alert_dept_manager']?'checked':''; ?>> Department Manager
<input type="checkbox" name="transfer_alert_dept_members" <?php echo $config['transfer_alert_dept_members']?'checked':''; ?>> Department Members
(spammy)
</td>
</tr>
<tr>
<td width="160">Overdue Ticket Alert:</td>
<td>
<input type="radio" name="overdue_alert_active" value="1" <?php echo $config['overdue_alert_active']?'checked':''; ?> />Enable
<input type="radio" name="overdue_alert_active" value="0" <?php echo !$config['overdue_alert_active']?'checked':''; ?> />Disable
<em>Alert sent out when a ticket becomes overdue - admin email gets an alert by default. <font class="error"> <?php echo $errors['overdue_alert_active']; ?></font></em><br>
<strong>Recipients</strong>:
<input type="checkbox" name="overdue_alert_assigned" <?php echo $config['overdue_alert_assigned']?'checked':''; ?>> Assigned Staff/Team
<input type="checkbox" name="overdue_alert_dept_manager" <?php echo $config['overdue_alert_dept_manager']?'checked':''; ?>> Department Manager
<input type="checkbox" name="overdue_alert_dept_members" <?php echo $config['overdue_alert_dept_members']?'checked':''; ?>> Department Members (spammy)
</td>
</tr>
<tr>
<td width="160">System Alerts:</td>
<td><em><b>Enabled</b>: Errors are sent to system admin email (<?php echo $cfg->getAdminEmail(); ?>)</em><br>
<input type="checkbox" name="send_sys_errors" checked="checked" disabled="disabled">System Errors
<input type="checkbox" name="send_sql_errors" <?php echo $config['send_sql_errors']?'checked':''; ?>>SQL errors
<input type="checkbox" name="send_login_errors" <?php echo $config['send_login_errors']?'checked':''; ?>>Excessive Login attempts
</td>
</tr>
</tbody>
</table>
<p style="padding-left:200px;">
<input class="button" type="submit" name="submit" value="Save Changes">
<input class="button" type="reset" name="reset" value="Reset Changes">
</p>
</form>