settings.system.yaml

#
# This is popup help messages for the Admin Panel -> Settings -> System
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
helpdesk_status:
    title: Helpdesk Status
    content: >
        If the status is changed to <span
        class="doc-desc-opt">Offline</span>, the client interface will be
        disabled.  This does not however affect any normal Agent interaction
        with the Agent Panel.

helpdesk_url:
    title: Helpdesk URL
    content: >
        This URL is the base of your osTicket installation. It is used in email
        communication to direct end-users back to your helpdesk.

helpdesk_name_title:
    title: Helpdesk Name/Title
    content: >
        This is the title that appears in the browser tab. If your help desk
        page is bookmarked, this will be the title/name of the site page.

default_department:
    title: Default Department
    content: >
        Choose a default <span class="doc-desc-title">department</span>
        for tickets that are not automatically routed to a department.
        <br/><br/>
        Ticket can be routed base on help topic, incoming email and ticket
        filter settings.

default_page_size:
    title: Default Page Size
    content: >
        Choose the number of items shown per page in the Ticket Queues in the
        Staff Panel. Each Agent can also customize this number for their own
        account under <span class="doc-desc-title">My Preferences</span>.

default_log_level:
    title: Default Log Level
    content: >
        Determine the minimum level of issues which will be recorded in the
        <span class="doc-desc-title">system log</span>. <span
        class="doc-desc-opt">Debug</span> represents the least severity, and <span
        class="doc-desc-opt">Error</span> represents the greatest severity.
        For example, if you want to see all issues in the <span
        class="doc-desc-title">System Logs</span>, choose <span
        class="doc-desc-opt">Debug</span>.

purge_logs:
    title: Purge Logs
    content: >
        Determine how long you would like to keep <span
        class="doc-desc-title">System Logs</span> before they are deleted.

default_name_formatting:
    title: Default Name Formatting
    content: >
        Choose a format for names throughout the system. Email templates
        will use it for names if no other format is specified in the
        variable.

    links:
      - title: Supported Email Template Variables
        href: http://osticket.com/wiki/Email_templates

# Date and time options
date_time_options:
    title: Date &amp; Time Options
    content: >
        The following settings define the Date &amp; Time settings for
        Clients. You can change how these appear by following the PHP date
        format characters. The dates shown below simply illustrate the
        result of their corresponding values.
    links:
      - title: See the PHP Date Formatting Table
        href: http://www.php.net/manual/en/function.date.php