Newer
Older
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
<?php
/*********************************************************************
slas.php
SLA - Service Level Agreements
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2012 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('admin.inc.php');
include_once(INCLUDE_DIR.'class.sla.php');
$sla=null;
if($_REQUEST['id'] && !($sla=SLA::lookup($_REQUEST['id'])))
$errors['err']='Unknown or invalid API key ID.';
if($_POST){
switch(strtolower($_POST['do'])){
case 'update':
if(!$sla){
$errors['err']='Unknown or invalid SLA plan.';
}elseif($sla->update($_POST,$errors)){
$msg='SLA plan updated successfully';
}elseif(!$errors['err']){
$errors['err']='Error updating SLA plan. Try again!';
}
break;
case 'add':
if(($id=SLA::create($_POST,$errors))){
$msg='SLA plan added successfully';
$_REQUEST['a']=null;
}elseif(!$errors['err']){
$errors['err']='Unable to add SLA plan. Correct error(s) below and try again.';
}
break;
case 'mass_process':
if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
$errors['err']='You must select at least one plan.';
}else{
$count=count($_POST['ids']);
if($_POST['enable']){
$sql='UPDATE '.SLA_TABLE.' SET isactive=1 WHERE id IN ('.
implode(',', array_map('db_input', $_POST['ids'])).')';
if(db_query($sql) && ($num=db_affected_rows())){
if($num==$count)
$msg='Selected SLA plans enabled';
else
$warn="$num of $count selected SLA plans enabled";
}else{
$errors['err']='Unable to enable selected SLA plans.';
}
}elseif($_POST['disable']){
$sql='UPDATE '.SLA_TABLE.' SET isactive=0 WHERE id IN ('.
implode(',', array_map('db_input', $_POST['ids'])).')';
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg='Selected SLA plans disabled';
else
$warn="$num of $count selected SLA plans disabled";
}else{
$errors['err']='Unable to disable selected SLA plans';
}
}elseif($_POST['delete']){
$i=0;
foreach($_POST['ids'] as $k=>$v) {
if(($p=SLA::lookup($v)) && $p->delete())
$i++;
}
if($i && $i==$count)
$msg='Selected SLA plans deleted successfully';
elseif($i>0)
$warn="$i of $count selected SLA plans deleted";
elseif(!$errors['err'])
$errors['err']='Unable to delete selected SLA plans';
}else {
$errors['err']='Unknown action';
}
}
break;
default:
$errors['err']='Unknown action';
break;
}
}
$page='slaplans.inc.php';
if($sla || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
$page='slaplan.inc.php';
$nav->setTabActive('settings');
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
?>